I have sent the documents for verification for an account before 1 month and after 20 days i received an email from email@example.com
. this is their email:
We thank you for choosing Skrill as your online payment processor.
Please read this email carefully as it contains instructions on how to complete an identity verification of your digital wallet account.
Skrill, as an FCA (Financial Conduct Authority of the United Kingdom) regulated non-banking financial institution, is expected to collect personally identifiable information as part of its obligation to confirm your identity once you reach a certain turnover in our system. Any information you provide us with during this verification will only be used in accordance with the Data Protection Act of 1998.
Until successful completion of the verification procedure your Skrill account will be restricted for outgoing payments.
In order to complete this verification and have the payment restrictions lifted, we hereby kindly ask you to send us a copy of the following documentation:
1) a colour copy (scan or a camera image) of both sides of your valid official identification document which must include a picture (for example, identity card, passport or driving licence).
2) a copy of an address proof (scan or a camera image): a paper based document issued in the past 3 months showing your name and address and received on the address to be verified (for example, a utility bill or a bank statement). Electronically issued documents and mobile phone service statements/bills cannot be used for verification purposes.
Please Note: Since we are legally required to confirm the details you have registered based on the documents you send, we ask you to provide us with clear and readable copies, in high resolution format. All four corners should be clearly visible and no parts of the document should have been hidden or otherwise altered. This will help us process this necessary verification much more quickly.
Please submit the requested documents to firstname.lastname@example.org
or via postal mail to:
25 Canada Square
London E14 5LQ
Is this really an email from them or a spam ot smth like this .
I have sent the documents again before a weeks again at email@example.com
and still no reply from them.
Anyone having same issues ?