William Hill- Account suspended

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arbbetting
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arbbetting

William Hill- Account suspended
« on: June 10, 2014, 08:12:02 AM »

Anyone experienced something like this on willhill?

I write to inform you that your William Hill account is currently suspended and your funds temporarily retained following bet(s) which were placed on the Football match between CS Rapid cfr Seceava V Unirea Tarlungeni, as this match is now under investigation by the relevant sporting body due to suspicious play and betting activity.

Whilst I appreciate you may feel frustrated with this matter, our actions have been undertaken in strict accordance with the terms and conditions you agreed to upon registration
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whitesnake
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Re: William Hill- Account suspended
« Reply #1 on: June 10, 2014, 09:25:30 AM »

I did not, but I am very interested in how this ends, as I also use WH a lot.
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Arbusers
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Re: William Hill- Account suspended
« Reply #2 on: June 10, 2014, 09:42:13 AM »

I ve heard of a similar case with Betfair.
Did you place bets only in this game? What was the amount of money you bet there?
Are you also from Romania?
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arbbetting
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Re: William Hill- Account suspended
« Reply #3 on: June 10, 2014, 09:49:20 AM »

Yes I'm from Romania ( game was also from Romania)

I bet on live market, over 5.5 @ 1.4  100 euro . ( at 3-2 , min 70. final score was 4-2)

I have placed many bets with will hill so far.

After the game ended, they gave me the winnings, 140 euro. 15 minutes after, they took the winnings back saying the match is investigated. And 2 days later they suspended my account.

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qbet
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Re: William Hill- Account suspended
« Reply #4 on: June 10, 2014, 11:51:14 AM »

The is shameful behaviour by Hill.
In the past there was a championship game under investigation and the FA asked SBO to provide information. SBO did not cooperate. One more reason to bet with the Asians.
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arbbetting
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Re: William Hill- Account suspended
« Reply #5 on: June 14, 2014, 11:29:56 AM »

yes very lame excuse from them.

Thank you for your email.

Unfortunately there is no further update. The matter has been reported to the various authorities concerned however until we hear back from them we will not be in a position to offer any refund of the monies or update your account status.

Regrettably these investigations do take some time and we have no influence as to how quickly they are resolved and in the meantime we are not updated as to progress. Whilst this may be difficult for the customer to deal with and to accept unfortunately there is no way we are able to release funds in such cases until we are informed that any investigation is complete and no suspicious betting was undertaken.

If you have further questions, please do not hesitate to email us. Alternatively, you may contact us through our Live Chat facility and we would be more than happy to discuss any issues or concerns that you have with our products and services.
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qbet
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Re: William Hill- Account suspended
« Reply #6 on: June 14, 2014, 11:48:58 AM »

Have they frozen all your funds there or just the 100 EUR that you bet on that game?

Thank you.
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kustef
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Re: William Hill- Account suspended
« Reply #7 on: June 14, 2014, 12:17:25 PM »

I ve heard of a similar case with Betfair.
Did you place bets only in this game? What was the amount of money you bet there?
Are you also from Romania?

Betfair do not tolerate fixed matches or something like that (or suspicious matches). My good friend deposited there 500k USD played two matches, one russia premier league soccer and one tennis match, both looked like fixed match low odds on draw for first case and tennis was one russian player not that famous ;). He received his deposit back and he is still waiting on results of investigation. I tried to help him with different authorities no results at all. Any manager, no one wanted to talk about this. This was around 2 years ago maybe i could try to ask Betfair management account whats new in investigation. They CAN investigate for many years... But if you play arb in this situation can do big damage to any budget, if you just play bets, its ok generelly they usually void bets and deposit is refunded.

Good luck maybe try to ask for withdraw of your funds but tell them that they can hold your potentional winnings from that match.
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arbbetting
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arbbetting

Re: William Hill- Account suspended
« Reply #8 on: June 14, 2014, 12:32:01 PM »

Have they frozen all your funds there or just the 100 EUR that you bet on that game?

Thank you.

All funds
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arbbetting
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arbbetting

Re: William Hill- Account suspended
« Reply #9 on: June 14, 2014, 12:34:01 PM »

it was not even an arb, I was covering a middle in live play.

To block all funds for a 100 euro bet at 1.4 odd is terrible act.
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drhoo
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Re: William Hill- Account suspended
« Reply #10 on: June 14, 2014, 12:41:59 PM »

I smell bullshit wherever i see "please remember, you have signed and agreed to the terms of service so it's perfectly legal for us to take your first born and turn him into a sacrifice for our gods of profit"
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arbbetting
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Re: William Hill- Account suspended
« Reply #11 on: June 15, 2014, 11:36:17 AM »

Any ideas about what I can do, beside waitting couple of years until they "investigate"?
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whitesnake
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Re: William Hill- Account suspended
« Reply #12 on: June 15, 2014, 01:33:53 PM »

You could address this matter to sbr: http://www.sportsbookreview.com/sportsbook-complaint/  .
« Last Edit: June 15, 2014, 01:47:44 PM by whitesnake » Logged
whitesnake
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Re: William Hill- Account suspended
« Reply #13 on: June 26, 2014, 02:48:46 PM »

hi, any updates on this?
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arbbetting
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arbbetting

Re: William Hill- Account suspended
« Reply #14 on: June 26, 2014, 04:54:42 PM »

I sent them an email yesterday and they said they still investigate..

From SBR no answer ( 2 weeks ago I sent the complain)
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