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gobetgo.com

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dwaynnyt
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Re: gobetgo.com

Fri Nov 28, 2014 1:54 am

For sure you'll get caught. But I'm pretty sure that there should be another way to get around this.
GoBetGo
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Re: gobetgo.com

Fri Nov 28, 2014 8:39 am

maakkee wrote:
GoBetGo wrote: Dear arbers,

We would like to address some of the comments above.

We are arber friendly and we have many arbers on our site (probably 1/3 of our business comes from arbers). That being said, we require every account with us to be real. We have said it numerous times, yet there are still people who try to play under fake identities, using fake documents, or accounts under the names of relatives. This is illegal in most countries, and is a perfect ground for chargebacks, fraud, and of course does not meet any KYC and Anti-money laundering policies which we have.

If you wish to bet with us, please do not use fake women accounts, accounts of 75-80 year old grandfathers, and documents of black people living in North Korea (you will be surprised of the cases our risk department has to deal with). We understand how easy it is to open such accounts. However, that does not make it right.

We wish you a pleasant betting day as there are some good matches tonight.
What about closing account and stealing money from real accounts?
Dear Mr. XXXXXX (if you are the real person),

I have checked your case with my colleagues, and they told me that you were unable to verify any of the activity on your account, except for your personal data. You have also provided us with wrong answers on critical questions in our verification procedure. Therefore, we have determined that the account is being used by a third party.
Last edited by GoBetGo on Fri Nov 28, 2014 10:19 am, edited 1 time in total.
GoBetGo
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Re: gobetgo.com

Fri Nov 28, 2014 8:49 am

fnatic91 wrote:
or accounts under the names of relatives
Just taking an example (personally i don't even use gobetgo)  :

How can you figure out that i am using the account of my relative who is 20 years ?

I am not talking about fake documents , fake ID etc.I am talking about real  ID , real documents and not my grandfather 70 years.Even bet365 , wh ,188bet and other major bookies can't figure it out.
Anyone using women and grandfather accounts is asking for troubles.
There are ways to determine it. We are not here to educate you how to bypass our security :)
kustef
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Re: gobetgo.com

Fri Nov 28, 2014 9:03 am

Where can player submit a complain if he think that right is on his side? NOWHERE.  Gobetgo should join to IBAS or any other 3rd party company who will dicede where the truth is.
dr
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Re: gobetgo.com

Fri Nov 28, 2014 9:06 am

how about that term which enables players to allow other people to bet in their names ....

someone posted a term from bet365 i think not too long ago and said most bookies have this term ... do you have this term?

unless the player made mistake with ip, cookies or stuff like that, how can you be 100% two players are operated by the same person? i don't think phone call and inability to answer what is -2 handicap is the prove beyond and reasonable doubt.

but this is what i meant by "evidence" bookies has, and not showing it to you .... "you just gotta trust us"
sportoboy
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Re: gobetgo.com

Fri Nov 28, 2014 9:19 am

A member here reported that you asked him what was his last bet, which he reasonably couldn't remember and then you told him that he didn't pass successfully the verification call.

By asking clients over the phone questions like which was your last bet, expect to lose all members of the arbing community from your clientele.

Every arber is placing hundreds of bets weekly and is impossible to remember his "last" bets (unless if he monitors them somehow), regardless if he is using an account in his own name or placing bets on behalf of someone else. Not remembering a last bet certainly doesn't prove that the account is used by a third-party. It is only an excuse to confiscate funds and is used by several mafia-bookmakers nowadays. 

The next level of ridiculous excuses will be to ask a user how much time was he online last time he used your website or in which markets did he browsed.
Last edited by sportoboy on Fri Nov 28, 2014 9:21 am, edited 1 time in total.
fnatic91
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Re: gobetgo.com

Fri Nov 28, 2014 10:06 am

GoBetGo wrote:
fnatic91 wrote:
or accounts under the names of relatives
Just taking an example (personally i don't even use gobetgo)  :

How can you figure out that i am using the account of my relative who is 20 years ?

I am not talking about fake documents , fake ID etc.I am talking about real  ID , real documents and not my grandfather 70 years.Even bet365 , wh ,188bet and other major bookies can't figure it out.
Anyone using women and grandfather accounts is asking for troubles.
There are ways to determine it. We are not here to educate you how to bypass our security :)

I don't need you to educate me.
I am enough educated myself since i was never caught by major bookies as bet365 , 188bet , wh etc
As i said , i don't have an account with you and i will never have.
fnatic91
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Re: gobetgo.com

Fri Nov 28, 2014 10:10 am

By asking clients over the phone questions like which was your last bet, expect to lose all members of the arbing community from your clientele.
Asking that question is the same like asking what kind of T-shirt did you wear before 3 days , or what did you have for dinner before 4 days.

So , gbg can you tell us for kind of T-shirt did you wear before 5 days ?
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Re: gobetgo.com

Fri Nov 28, 2014 10:20 am

Last GoBetGo's post was modified by me in order to protect personal information of a member.
Thank you.
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arbusers
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Re: gobetgo.com

Fri Nov 28, 2014 10:21 am

kustef wrote: Where can player submit a complain if he think that right is on his side? NOWHERE.  Gobetgo should join to IBAS or any other 3rd party company who will dicede where the truth is.
You must be joking about IBAS.
lerllerdi
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Re: gobetgo.com

Fri Nov 28, 2014 10:22 am

Surely that can't be what constitutes evidence? I really hope not. Especially if some incomprehensible person on the phone is asking.

Phone calls are a ridiculous idea to start with for two reasons. If some random calls out of the blue asking about sensitive information to "confirm identity" you'd have to be daft to just go ahead and spill it. Now, the questions that are not sensitive such as who did you bet on or how much was your last deposit are pointless for the reasons already mentioned above. Who the hell can remember.
maakkee
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Re: gobetgo.com

Fri Nov 28, 2014 10:45 am

GoBetGo wrote:
maakkee wrote:
GoBetGo wrote: Dear arbers,

We would like to address some of the comments above.

We are arber friendly and we have many arbers on our site (probably 1/3 of our business comes from arbers). That being said, we require every account with us to be real. We have said it numerous times, yet there are still people who try to play under fake identities, using fake documents, or accounts under the names of relatives. This is illegal in most countries, and is a perfect ground for chargebacks, fraud, and of course does not meet any KYC and Anti-money laundering policies which we have.

If you wish to bet with us, please do not use fake women accounts, accounts of 75-80 year old grandfathers, and documents of black people living in North Korea (you will be surprised of the cases our risk department has to deal with). We understand how easy it is to open such accounts. However, that does not make it right.

We wish you a pleasant betting day as there are some good matches tonight.
What about closing account and stealing money from real accounts?
Dear Mr. XXXXXX (if you are the real person),

I have checked your case with my colleagues, and they told me that you were unable to verify any of the activity on your account, except for your personal data. You have also provided us with wrong answers on critical questions in our verification procedure. Therefore, we have determined that the account is being used by a third party.
As you can see from comments from other users your policies are ridicilious. I told you reasonable reasons why I couldn't remember my last bets. The truth is that what you are doing is wrong and you are dealing customers badly and even worse stealing funds from innocent customers. I bet that real reason you wanted to get rid of me I was beating your site with 16% marging and that's the reason you asked documents from me SEVERAL times. You should pay me back and all the other users who i have seen complaining about you like here: http://www.sportsbookreview.com/forum/sportsbooks-industry/3003871-gobetgo-must-pay-my-money.html
Thordin
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Re: gobetgo.com

Fri Nov 28, 2014 10:54 am

To be fair, even Neteller asks for sensitive information over the phone everytime there is trouble...
lerllerdi
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Re: gobetgo.com

Fri Nov 28, 2014 11:07 am

Yeah, but neteller you're the one calling, or requesting a callback. I'm referring to cold calls.
Thordin
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Re: gobetgo.com

Fri Nov 28, 2014 11:24 am

lerllerdi wrote: Yeah, but neteller you're the one calling, or requesting a callback. I'm referring to cold calls.
They are calling me themselves whenever i block my NET card at argos.
But they are reciting my account number before they begin asking questions, so you are right

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