bet365- account blocked

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arbbetting
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arbbetting

bet365- account blocked
« on: July 24, 2014, 10:47:54 AM »

When I try to login I recieve the message that the account is suspended and to contact then with the reference code Actsta. On chat they say the account is suspended for security reasons and to call them for more details.

Did someone else experience this?

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Thordin
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Thordin

Re: bet365- account blocked
« Reply #1 on: July 24, 2014, 10:50:41 AM »

Maybe somebody tried to hack you, or login with IPs from other countries.
Put together all the information you have on the account holder, so that you have them in case they start verifing over the phone and give them a call see what it is about.
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ArberPro
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ArberPro

Re: bet365- account blocked
« Reply #2 on: July 24, 2014, 12:06:28 PM »

Or they will request postal code and documents.
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arbbetting
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arbbetting

Re: bet365- account blocked
« Reply #3 on: July 24, 2014, 12:48:37 PM »

I called them and they asked for:

1. account holder to make a photo holding another document than the one already registered near to the face.
2. the code from the letter sent at home.
3. the exact bets made.

Gladly that account was already limited and with no money on it :) .

What can be the reason for bet365 to block and ask for this documents?
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Thordin
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Thordin

Re: bet365- account blocked
« Reply #4 on: July 24, 2014, 01:00:13 PM »

You tell us :)
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sportoboy
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sportoboy

Re: bet365- account blocked
« Reply #5 on: July 24, 2014, 01:07:32 PM »

I would guess problem was country of registration.
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Thordin
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Thordin

Re: bet365- account blocked
« Reply #6 on: July 24, 2014, 06:44:18 PM »

I got a message on the account and an email about security and suggesting I change my password a few days ago - maybe THEY were hacked?

They would make more noise if they were hacked, or at least make you change your password on your next login.
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Tocko
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Re: bet365- account blocked
« Reply #7 on: July 24, 2014, 11:45:26 PM »

I got a message on the account and an email about security and suggesting I change my password a few days ago - maybe THEY were hacked?

yes , me too ......... and i didn't bet there 4 years as i'm limited
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XxSMIL3xX
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XxSMIL3xX

Re: bet365- account blocked
« Reply #8 on: July 25, 2014, 10:59:23 AM »

They sent to me and my friends an email telling me to change my password from time to time.
So they did have some security issues.
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qbet
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qbet

Re: bet365- account blocked
« Reply #9 on: July 25, 2014, 01:19:11 PM »

It's a basic safety tip that they send from time to time. Many other sites do the same. No reason to worry about security.

About the other issue maybe it's time for bet365 to move away from the soft book mentality but they still need to do some checks as they offer bonuses.
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NDR
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Re: bet365- account blocked
« Reply #10 on: July 25, 2014, 02:08:53 PM »

i got this email 2 times since i have accounts at 365.
nothing to worry.
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pls excuse my bad english
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