Bet-at-home (more than 13.000 € stolen)

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vgoncalves
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vgoncalves

Bet-at-home (more than 13.000 € stolen)
« on: February 20, 2015, 02:29:24 PM »

I opened my account on bet-at-home more than a year go. Since then I bet there frequently with some high amounts (over 1000 euro) and deposited a few times. I have accumulated a total around 13.000 euros and last week requested a payout of 5.000 euros.

Customer support requested my ID which I sent, a clear and valid citizen ID but the reply I got was asking if I was sure the ID was emitted by the authorities. I said yes, my ID is valid, not edited, all bookies I used before accepted it without any problems. After this they just replied my ID was not accepted and my account was blocked. I replied asking for more information with no success.

Last e-mail from them was saying my account was closed and there wouldn't be more contact with customer support.
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MrRed
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MrRed

Re: Bet-at-home (more than 13.000 € stolen)
« Reply #1 on: February 22, 2015, 01:11:08 PM »

Have you tried LGA, Call them etc.? Sportsbookreview? if you got a valid ID, then you can solve this
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