outraged

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marcus
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marcus

outraged
« on: March 08, 2015, 12:37:11 PM »

Hi,
i opened a skril account last year.
When i reached vip status i opened a euro account as i had deposited well over 15k to bookies.and reached silver twice.

Last week i noted that my secondary account was limited to 2.5k euros therefore i contacted them.
Below is their reply.
I am lost for words.



 
Dear Marcus,
Thank you for contacting us.

Please be kindly informed that keeping two active accounts is one of the benefits for Silver VIP level. The entry transaction threshold for Silver VIP is payments to merchants for 15,000 euro for the last 90 days. Once your account is upgraded to Silver VIP we would be glad to link a second account to your main one. Currently you have payments for 7636 euro in your GBP account and 2500 euro in your EUR account for the last 90 days.

Meanwhile we kindly ask you to confirm which account you would like to keep active. If you wish to keep the GBP account, we have increased the limits in the EUR account and we kindly ask you to transfer the funds from the balance so that we can close it. Until you transfer the funds the GBP account will be temporary restricted for outgoing transactions.

We assure you that we do not aim to restrict our customers and we endeavour to make your experience with Skrill pleasant and beneficial. When you upgrade the VIP level of your account we would be glad to link your second account.

We look forward to hearing from you.

Best Regards,
Rosie
Skrill VIP Team
http://skrill.com/vip/
 
Skrill Ltd. is authorised by the Financial Conduct Authority (FCA)
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whocares
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whocares

Re: outraged
« Reply #1 on: March 09, 2015, 11:50:14 AM »

Is this normal practice from skrill.?
i have a skrill account in two currencies that i use less and less.
Will they close one down and make it difficult to withdraw?
What do they gain from this?
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