Please help me with Betmotion wager dispute

Pages: [1]
Author Topic: Please help me with Betmotion wager dispute  (Read 2015 times)
Kaspits
Newbie
*

Karma: 0
Posts: 5


View Profile

Kaspits

Please help me with Betmotion wager dispute
« on: June 11, 2015, 03:40:43 PM »

Here is my short story about Betmotion issue..
I decided to open an account on Betmotion on 13th May, I made deposit of 200 EUR and got 200 EUR bonus. When I registered my account rollover requirements for this bonus was 5 times (deposit +bonus) 200+200*5=2000 EUR on odds of 1.50 or higher. So, I completed all rollover requirements and made withdrawal of 594,75 EUR on 19th May. Betmotion confirmed all my documents and said that I can ask for a withdraw at any moment. Ok, I was waiting 5 days and then asked - what's happening with my withdrawal. And than I got this email: " Please, ignore the previous email. We would like to inform that your withdrawal was canceled because you didn't complete the rollover, you did 750 of 4000 to complete it."
I was shocked, Betmotion changed rules about on 25th May after I was complete my wagering and waiting my withdrawal. They want me to continue rollover my deposit + bonus 10 times on odds 1.8. Why should I have to continue rollover if I met all conditions before they changed rules in the T&C. I think that they have no rights to make me continue rollover this bonus.

Any suggestions? How do you think, do I have any chances to get my winnings without 10x times rollover as they want me to do? I hope that someone helps me to resolve this problem.
Thank you!
Logged
arber_PL
Getting better
***

Karma: 2
Posts: 286


View Profile WWW

arber_PL

Re: Please help me with Betmotion wager dispute
« Reply #1 on: June 11, 2015, 04:22:55 PM »

At first write to Betmotion with your arguments and if they won't cooperate, try filling SBR complaint. You can find it here http://www.sportsbookreview.com/sportsbook-complaint/.
Logged

looking for bookmaker? -> bookiesclones.xyz
Kaspits
Newbie
*

Karma: 0
Posts: 5


View Profile

Kaspits

Re: Please help me with Betmotion wager dispute
« Reply #2 on: June 11, 2015, 09:11:13 PM »

At first write to Betmotion with your arguments and if they won't cooperate, try filling SBR complaint. You can find it here http://www.sportsbookreview.com/sportsbook-complaint/.

Thank you! I already sent complaint to SBR..
It is hopeless to write Betmotion. All the time they answer on my objection with this:
"BetMotion has the right to change, amend or add to the Terms and Conditions and other Rules at any time as it is deemed necessary.
Unfortunately the rollover is of 10x the value of the deposit + bonuses."
Logged
arber_PL
Getting better
***

Karma: 2
Posts: 286


View Profile WWW

arber_PL

Re: Please help me with Betmotion wager dispute
« Reply #3 on: June 11, 2015, 10:45:48 PM »


Thank you! I already sent complaint to SBR..
I think all you can do now is to wait for SBR trying to take some action. BetMotion is licensed at Curacao, so complaining to their regulator is just a waste of time.
Do they at least extend the time to make rollover for you?
Logged

looking for bookmaker? -> bookiesclones.xyz
Kaspits
Newbie
*

Karma: 0
Posts: 5


View Profile

Kaspits

Re: Please help me with Betmotion wager dispute
« Reply #4 on: June 11, 2015, 11:18:37 PM »

No, they not mentioned something about rollover time.
Yes, I agree sending complaints to  their regulators is waste of time.
I completed my rollover 2000 euros on 1.5 odds. And now I have to continue 3250 EUR on 1.8 odds as they want. This is nonsense!
Logged
Kaspits
Newbie
*

Karma: 0
Posts: 5


View Profile

Kaspits

Re: Please help me with Betmotion wager dispute
« Reply #5 on: June 17, 2015, 06:48:51 PM »

They are totally liers! Now they are telling me absolutely another story to not processed my winnings:

"According to our T&C your Rollover has never been by 5 times, it's was an internal error, and we already took the providences to this.
Please consider this point.
62. In the event that the Sports Bonus has a Rollover of 5 times and a deadline (Rollover) of 60 days to meet, after this time the value of the deposit plus Bonus must be rolled over 10 times with Odds equal or over 1.8. A Rollover of 10 times with Odds of 1.8 or higher is always required for players from Europe and Asia.
Very simple sir, it doesn't "change" with the Therms, you always had the Rollover by 10 because you're from Europe."
Logged
Arbusers
Administrator
Pro
*****

Karma: 316
Posts: 2759



View Profile WWW

Arbusers

Re: Please help me with Betmotion wager dispute
« Reply #6 on: June 17, 2015, 06:53:30 PM »

Changing the terms and conditions after a roll over is finished is shameful.
Any news from SBR?
I was wondering where do you find these bookmakers.
Logged
Kaspits
Newbie
*

Karma: 0
Posts: 5


View Profile

Kaspits

Re: Please help me with Betmotion wager dispute
« Reply #7 on: June 17, 2015, 07:11:41 PM »

Changing the terms and conditions after a roll over is finished is shameful.
Any news from SBR?
I was wondering where do you find these bookmakers.

Yes, I agree that this is shameful! Now I have unsuccessful negotiations with them more than two weeks.
No, I have not received any response from SBR yet.
I found this bookie in SBR..
Logged
Opaque
Newbie
*

Karma: 1
Posts: 22


View Profile

Opaque

Re: Please help me with Betmotion wager dispute
« Reply #8 on: June 23, 2015, 09:56:17 AM »

Dealing with bookie's Terms&Conditions is worthless.
Unfortunately they will always link to them.
But don't loose your hope, and maybe SBR will solve your issue. 
Logged
Pages: [1]
Print