I make deposit of 40 e on their sportsbook,i got bonus of 50e,which i need to rolover 10 times on odds 1,80 or higher. Everithyng i played to the rules i have every screenshot about my winnings,i rolover about 1200e ,so 300 e euros i rolover more than the rules. However my total winnigs was 423 euros,and I ask for withdrawal,after that I got a mail that i need to send my documents to them. Everything what they ask,i was send,after 3 days they cancceled my withdrawal because they need my ID card,i send them ID card in 10 minutes. And again ask for withdrawal on 22.January ,They told me that need to be 3 business days to send me my money. I contacted many times their live chat,and asking is everything ok with my verification documents,they told me that is everything OK,so i printed their answers to me. At 26.of January i contacted again live chat,to ask about witdraw when it will be,and they told me that it would be during that day. Today is 27. January i ask them again,i got the answer that they have delay with payments,and they dont know when it will be?
? So conclusion is : My documents is perfectly OK,my winnigs is perfectly OK,but they have delayed on payment??? Because of that im writing a complain They have in rules that payment need to be in 3 business day,and today is 4 business day!!!