I am a longtime client of bet-ibc already (many years).
Yesterday I became an email with an offer for there vip platform, something similair as asianodds and premiumtradings platforms.
I decided to take an account. For this I needed first deposit a minimum of 100 euro, sofar so good. I did a deposit of 500 euro and they send me the information for my account. But now I noticed a sentence in this mail, where they mention this:
All stakes you place are subject to a 0.75% commission, which is deducted automatically.
That they charge commision is a choice they make, but IMO they should inform the client also of this important detail.
I started a chat with them, and they admitted that the information about the commision they did not add to the website, but soon they will update the site. "Sir, the information on our website is not updated, we are sorry for this, it will be updated". But because I didn`t knew this, I asked them to withdraw my money back to neteller. That was not a problem, but because I did a deposit without I met the turnover, I have to pay 7.5 % over this amount. One of there answerss; Sir we have many clients for our vip product, but you are the only one who is complaining
Here the chat, and please tell me if I see it wrong, but IMO this is not correct from their side.
As my English is not perfect, I hope you can understand this.
I see that I have to pay 0.75% commision on my vip account
You are served by Anna
Hello. I am Anna.
Did I mis this detail in the introduction? On your site
Hi Anna
Sir, these are conditions for all VIP accounts.
The introduction and explanation on your website, does not tell this. Or I missed it
If I am wright, then this is not proper
Sir, today you received an email from support@bet-ibc.com, where all the conditions where stipulated.
let me check
Ok.
All stakes you place are subject to a 0.75% commission, which is deducted automatically.
when you ment this
this was send after I deposited, I needed to open an account first a deposit to make.
when I should knew this upfront I would not ask for ths vip account
Sir, 0,75% commission is the fee for the VIP-IBC service.
VIP IBC is a platform, Sir.
Thats not the problem, but I need to be informed before about commisions, and not after signing up
asian odds is also a platform, from asian connect
they do not charge for this
that you do that is not the problem for me
every company has there rules
fair enough
but inform a client upfront about it
Sir, you didn't ask for any details regarding the commission.
come on
now you are talking.....
you need to ask this?
hahaha
Sir, every company has it's rules. And this are BET-IBC rules.
thats not the discussion
you have to tell them on the website
thats not a fair point
I am very upsett about this
I am a client for many years
but that doesn`t matter something at all
what are my options?
can you send me my money back? Or do you charge me any fee for that
bet ibc is not correct in this matter
Sir, the information on our website is not updated, we are sorry for this, it will be updated.
thats not my fault
when it was stated there, i would not ask for a vip account
Allow me a few moments, Sir.
Sir, commission can't be changed, this are the rules, for all VIP accounts.
i am not asking for changing this
I want my money back to my neteller
this information should be delivered upfront the deposite
deposit
When this is the attitude of bet-ibc after years of cooperation, i am again very upset
Sir, you can withdrawal you money, but if there was no turnover, then the applied commission is 7.5 %.
when this is for real, I will let the betting community know of this fact
JamesDevTest03 is my betfair account
withdraw that to
ibc-bet did not update there website, and me the client can pay for this
no feel for the situation
this is robbing your client
nothing more
To withdraw the money from you account, you need to fill in this form http://bet-ibc.com/deposit-and-withdrawal-options/request-withdrawal-form/
I will, and when I have to pay that 7.5 % I will search for each forum I am aware of in the betting world. Maybe will make a website for this matter. I am good in seo
We have thousands of customers on VIP-IBC, and nobody complained about the 0.75% commission on turnover.
We understand your position - and it is your decision to continue using the account or not.
I am not complaining about the commision, but about that i needed to inform about it
thats where bet-ibc is going wrong
that can happen, but then as a company you need to solve also
i am a unhappy client about that. What is then a problem to send me my money back
without that redicilous fee
I should not sign up when i should knew that 0.75 upfront
you admitt that it is not on the website
thats bad marketing when you still want to charge me for what is your(ibc) mistake
We are making sure to inform the customers whenever creating the account. As mentioned, this was never an issue with anybody.
We will take this in consideration from now on. Thank you.
http://bet-ibc.com/terms-conditions/ By our terms and conditions a player is obliged to generate 1x turnover , this is the ground for the commission on withdrawal.
this is not a stituation as in your terms
I deposit money in fals circumstances
but hey, you have no feeling for this, only to make fast money from that 7.5 %
be happy with it
but i will cause because of my activity the next week in forums more damage
Is there anything else I can help you with?
bet-ibc issue
- Thordin
- Totally Pro
- Karma: 30
Post
Re: bet-ibc issue
What more do they offer than the other platforms and they feel that 0.75% of every bet is justified?
-
ma
Post
Re: bet-ibc issue
Betfair,Betdaq and Matchbook.
Only back option and different % for those.
There option they have is a clone of mollybet, what is available without commision elsewhere.
Only back option and different % for those.
There option they have is a clone of mollybet, what is available without commision elsewhere.
- chubby
- Gaining experience
- Karma: 1
Post
Re: bet-ibc issue
Well interesting thread guys, no replies...no more complaints, only marva...what can I say in their defense, I am a bet-ibc and assianconnect player for 1 year...what can I say no doubts they reply and help me with all Q, and about VIP, who cares about 0.75%? A VIP person? Very strange as far as I know, VIP is a PLatform for Professionals and high rollers, that don't even think about 0.75
- Alfa1234
- Totally Pro
- Karma: 63
Post
Re: bet-ibc issue
If you're a pro and don't think 0.75% is significant, you're doing something very wrong.chubby wrote: Well interesting thread guys, no replies...no more complaints, only marva...what can I say in their defense, I am a bet-ibc and assianconnect player for 1 year...what can I say no doubts they reply and help me with all Q, and about VIP, who cares about 0.75%? A VIP person? Very strange as far as I know, VIP is a PLatform for Professionals and high rollers, that don't even think about 0.75