Verification Process

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ilovethisforum
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Verification Process
« on: September 03, 2016, 10:21:42 AM »

Hi to all,

i have recently try to open an account with ecopay via the sites banner and i would like to share my experience with them.The good news is that they are very fast with their responce time.These are all the good news! They have huge problem accepting an image which is not excellent quality.They want to have the latest camera on the market to accept your documents.I am saing that because i have send the same document to 9-10 different sites that want proof of identity and proof of address and all of them accept my doc exept ecopayz.In the unlikely even that they have staff which has 10 degrees myopia and they doesn't wear their glasses,how on earth they cannot read a doc which have read all the others perfectly and not ask me to resend it? My experience with them is that they don't want so much to have new customers.Also 3 of my friend have tried to open an account with them and only 1 verify his account because of the quality of the image! So we have 4 people trying to verify their accounts with ecopayz and only 1 of them did it.They should try harder if they want to compete with Skrill and Neteller.Thanks for hearing me!
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Arbusers
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Re: Verification Process
« Reply #1 on: September 03, 2016, 11:07:06 AM »

@ ilovethisforum
Send me some account numbers to see if I can push with our manager. I will bring this case up to them.
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ilovethisforum
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Re: Verification Process
« Reply #2 on: September 03, 2016, 11:44:41 AM »

@ ilovethisforum
Send me some account numbers to see if I can push with our manager. I will bring this case up to them.

OK Arbusers,thanks for your help!
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ilovethisforum
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Re: Verification Process
« Reply #3 on: January 16, 2017, 03:04:52 PM »

I am sorry but i would like to add that their verification process is the most tragic that i have ever encounter.They always reject my documents because they are not at least 1MB in size.Why they make my life difficult??? Why they cannot read my documents and all the other companies can??? Is there anyone else that have the same problem or i am the only one?
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Ash
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Re: Verification Process
« Reply #4 on: May 05, 2017, 06:04:21 AM »

Just signed up and got my id verified in exactly 17 minutes and the customer support was pretty good to be honest.

Did you get your verification sorted out?
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ilovethisforum
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Re: Verification Process
« Reply #5 on: May 06, 2017, 11:21:36 AM »

Just signed up and got my id verified in exactly 17 minutes and the customer support was pretty good to be honest.

Did you get your verification sorted out?
No,i am not using them anymore.
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Al45
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Re: Verification Process
« Reply #6 on: May 07, 2017, 11:54:26 AM »

Maybe you could post a sample of your photo you sent to them?
i am curious because I had the same problem.

Check out the image they think its unreadable... My eyes are not perfect at all,but... I can read is as "B" /ˈiːzɪli/.
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Battlefield24
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Re: Verification Process
« Reply #7 on: July 11, 2017, 10:31:16 AM »

Do they request selfie with ID like neteller does lately?
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Arbusers
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Re: Verification Process
« Reply #8 on: July 11, 2017, 11:26:35 AM »

Do they request selfie with ID like neteller does lately?

Νο.
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