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Changes to account verification procedure

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Author Topic: Changes to account verification procedure  (Read 1310 times)
obykoo
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« on: December 15, 2016, 12:34:02 AM »

Nettler is making some changes in account verification procedure. I did not receive any email about this , but if I would not log in to account , I would not even know it.

"Neteller has changed its account verification policies and now requires all members to complete additional identity verification steps. In order to ensure your account usage will not be interrupted, please complete the below steps to verify your account."

They want some additional documents, so you might go and check it on their page.
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arbbetting
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« Reply #1 on: December 15, 2016, 05:34:34 AM »

Utilitty bill needed.
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Csendi
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« Reply #2 on: December 15, 2016, 09:05:37 AM »

Where is this message from? They havent sent me any notification on e-mail and also on my Neteller account. UK, bronz vip account. Thank you for your helping.
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Csendi
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« Reply #3 on: December 15, 2016, 12:29:51 PM »

I already got it to my hungarian basic acccount, but there is no notification on my UK bronze account. Has anyone message to his UK account?
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kapetan1122
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« Reply #4 on: December 15, 2016, 01:19:54 PM »

Do they ask for 2. ID or utility bill is just fine?
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ratioxz
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« Reply #5 on: December 15, 2016, 01:49:34 PM »

For UK basic account they also require new verification,account is not suspended and I can make transactions but not sure when it could be suspended without uploading required document.

"IMPORTANT: Changes to account verification procedure.
Verify your details
Neteller has changed its account verification policies and now requires all members to complete additional identity verification steps. In order to ensure your account usage will not be interrupted, please complete the below steps to verify your account."

Accepted Proof of address types:
Council Bill
Court Document
Pension Document
School Enrollment Document
Tax Return
Utility Bill


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my_username
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« Reply #6 on: December 15, 2016, 04:07:49 PM »

safe to assume skrill is/will do the same?
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Bubbles
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« Reply #7 on: December 15, 2016, 04:50:25 PM »

It's not a biggie, one needs these docs to use any book anyway. But their policy is going in the wrong direction on so many levels it's just waiting when they'll take a saw to the branch they’re sitting on.
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straili
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« Reply #8 on: December 15, 2016, 06:18:30 PM »

their policy is going in the wrong direction on so many levels it's just waiting when they'll take a saw to the branch they’re sitting on.

This is an excellent remark.
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maletaja
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« Reply #9 on: December 15, 2016, 09:01:33 PM »

Sry but i dont mind e wallets verification procedure going deeper.
People are crying because of 100-s clone  accounts

Why need client to cry about account which is created for lifetime?
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ratioxz
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« Reply #10 on: December 15, 2016, 09:58:32 PM »

Extra verification message disappeared without any information.
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obykoo
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« Reply #11 on: December 15, 2016, 10:06:30 PM »

Seem like nettler does not even know ,what they really want... but we can expect this to return any time soon I guess ..
I think this is really pointless procedure, but yeah they can do what they want as we can see now..
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my_username
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« Reply #12 on: December 16, 2016, 05:45:34 AM »

the question is, is there regulatory requirement to do so?
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csampion
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« Reply #13 on: December 16, 2016, 01:08:11 PM »

the question is, is there regulatory requirement to do so?
I had the same thought. Either they are forced to do this by regulations, or they see this as a way to get money out of customers, perhaps by closing non-compliant accounts and confiscating their balance. I can't see any other motivation other than one of the above, otherwise Neteller just wouldn't want to deal with the additional administrative burden this creates. Judging by their behaviour lately (screwing with the terms of their vegas promotion), it could be that this is just another way for them to get some one-off profits. Boy how I want to see Neteller go down the drain.
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Skaggerak
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« Reply #14 on: December 16, 2016, 01:15:22 PM »

I enquired about this when I seen the message and got an e-mail back:

"The additional address verification is not mandatory until next year."

I think this is just a formality, if you re-submit previous documents I would be confident they are still acceptable. Pinnacle have also sent out an e-mail of this nature in recent weeks so I don't think this is anything new concerning verification methods.
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