Arbusers

Jeffery wrote: ↑

Sun Jan 19, 2025 3:55 am

Pls everyone I need your assistance my 1xbet user ID is 1112515339 and I am a newly registered user. On the 10th of January I deposited a huge sum of 3million NGN to my newly opened 1xbet account, immediately I deposited I noticed my account was freezed, they immediately restricted my withdrawal, deposit and right to place a bet. Immediately I chatted live support, they told me I had to verify my account by sending necessary documents. I have sent all the needed documents, which are as follows: bank statement of account, national ID card, and my bank verification number to their security department via email, Till today, my account is still restricted. I cannot have access to my deposited funds. My account has not been verified for 9 days. Each time I chat or remind them they give me a botic response. Pls help me abusers kindly interfere in my case with 1xbet . I don't want any trouble all I want is my account to be verified today let me have access to my deposit pls. Thank you.

Hello!

We would like to inform you that your verification has been completed. We are sincerely glad that your problem has been successfully resolved! Your satisfaction and comfort when using our platform are a priority for us. If you have any additional questions or require any clarification, please do not hesitate to contact our support team. We are always ready to provide you with prompt assistance and ensure high quality service.

Our team works around the clock so that you can enjoy all the opportunities and benefits that 1xbet offers. We strive to make your experience with us as enjoyable and stress-free as possible.

We wish you a good day and good luck with all your bets!

Best regards,
1xbet Team

@Jeffery,

Do you confirm that your 1XBET account is fully functional and able to withdraw funds?

Hello everyone, I have been able to withdraw from my 1xbet account successfully.

Congrats @ Jeffery for getting your funds back.

Well done @ 1xBetOfficial for making a step forward to your path for reliability.

After submitting the documents to my account, they suspended my account due to a misunderstanding and had 39k taka in my account and they closed my account without referring that money but have never used multiple accounts I was ready to provide whatever documents they asked me and am still ready but don't know why they closed my account.

Juwel wrote: ↑

Wed Mar 26, 2025 1:33 am

they suspended my account due to a misunderstanding

What misunderstanding are you talking about. Please elaborate.

@1xBetOfficial you are on the roll. Have a look at this guy's case.

Juwel wrote: ↑

Wed Mar 26, 2025 1:33 am

After submitting the documents to my account, they suspended my account due to a misunderstanding and had 39k taka in my account and they closed my account without referring that money but have never used multiple accounts I was ready to provide whatever documents they asked me and am still ready but don't know why they closed my account.

Hello!
We sincerely regret for the inconvenience caused.
I don’t know the reason for the blocking yet, to do this, please indicate your game account number for technical support in chat or e-mail. But the most common reason for blocking is a multi-account.

According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."

We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.

Sincerely,
Team 1xBet.