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ivy-fru wrote: The 1xBet Support, is it possible to contact you regarding one confiscation of winnings, dated couple of years ago?

The 1xBet Support wrote: ↑

Mon Aug 09, 2021 7:54 am

ivy-fru wrote: The 1xBet Support, is it possible to contact you regarding one confiscation of winnings, dated couple of years ago?

Dear ivy-fru!

Thank you for contacting us. According to the Term 2.10 of the 1xBet Betting Company any claims regarding winnings may be filed within 10 (ten) days. Documents supporting and substantiating such complaint shall be enclosed. In default of sufficient grounds for the complaint, the same shall be returned without examination. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending. If you will have any questions in future - we are always in touch and ready to help you in any situation

Best regards,
The 1xBet Support

nemo121 wrote: ↑

Mon Apr 08, 2024 1:08 pm

Hello,
Can I contact you with my problem? About two weeks ago I tried to withdraw funds. But I couldn't. Your service asked me to undergo verification. I provided the necessary package of documents. And today I receive a letter from your security service that my account is blocked. Here is the text of the letter, I translated it from Russian into English:

We would like to inform you that we have made a decision to terminate cooperation with you (closing your gaming account) on the basis of the General provisions of the bookmaker’s rules:
Upon completion of the proceedings, the company can make any decision, guided by the principles of reasonableness and fairness, namely:
1. block (close) the account (including duplicate accounts), which may entail:
- invalidation and cancellation of all bonuses, free bets and winnings received when using such bonuses and free bets;
-cancellation of all winnings received from the main or duplicate accounts, and reimbursement of the balance of your account as of the date of commencement of the proceedings (minus the canceled winnings); We also have the right to refund any amounts due back to us from the duplicate account directly from any of your accounts (including any other duplicate account).
2. at our sole discretion (in exceptional cases), allow the use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be considered invalid. The duplicate account(s) will be blocked and/or canceled by the company's decision (the decision is made based on an analysis of all facts of violation, for each individual case individually).
The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts with our company.
Due to the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and cannot be reviewed.
All requests from you regarding the topic of blocking will be ignored.


I completely disagree with the casino security verdict. I have never had duplicate accounts. I provided the entire package of documents. I can do video verification.I have had my account since 2021. I had diamond status. I was a VIP player. I want to understand why my account is completely blocked and why I cannot use my funds? I can't log into my account. It says that this username and password does not exist.

My number ID is 45596983

JamesMiller wrote: ↑

Mon Apr 08, 2024 12:55 pm

I see that there is some discussion about 1x, maybe you can help me. I'm going to the Philippines for a while, did the app works there without vpn?? Here in Indonesia it does, but I want to be sure

jusebega wrote: ↑

Tue Apr 09, 2024 9:31 pm

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