Arbusers

betto88t wrote: ↑

Mon Sep 30, 2024 1:00 pm

I've been asking Betinasia for days about the unpaid Pohang Steelers v Incheon Utd match on Sharp Exchange and haven't found any anomalies in the match. I still don't understand why it hasn't been paid. the darkest thing is the total lack of communication on this match, but if I ask for any information for other topics I receive a response quickly but for my unpaid bet there is no information and no response. this is a very shady look. I still don't understand why my bet wasn't paid and why it's even a loser if the match ended 1-0. I know that these shady cases mostly happen to those who trade live....it would seem to discourage those who trade live

I just watched the highlights from 7:45 (https://www.youtube.com/watch?v=BqyonnA6G-E)

it is possible that you placed the bet in the time between the handball in the penalty area and the VAR decision for penalty, because there is a new rule in place that betfair will void all bets placed during this period of time..so lay the draw is void, and back draw is lost..it's the only possible explanation I can find

Christoph wrote: ↑

Mon Sep 30, 2024 1:50 pm

betto88t wrote: ↑

Mon Sep 30, 2024 1:00 pm

I've been asking Betinasia for days about the unpaid Pohang Steelers v Incheon Utd match on Sharp Exchange and haven't found any anomalies in the match. I still don't understand why it hasn't been paid. the darkest thing is the total lack of communication on this match, but if I ask for any information for other topics I receive a response quickly but for my unpaid bet there is no information and no response. this is a very shady look. I still don't understand why my bet wasn't paid and why it's even a loser if the match ended 1-0. I know that these shady cases mostly happen to those who trade live....it would seem to discourage those who trade live

I just watched the highlights from 7:45 (https://www.youtube.com/watch?v=BqyonnA6G-E)

it is possible that you placed the bet in the time between the handball in the penalty area and the VAR decision for penalty, because there is a new rule in place that betfair will void all bets placed during this period of time..so lay the draw is void, and back draw is lost..it's the only possible explanation I can find

Honestly, I had entered the fixed market for a certain number of minutes, so I cashed in, I know that the odds were only available, when my notification site notified me of the goal, obviously I cashed in, however in the matches that I followed or follow the live matches odds freeze instantly when the VAR is consulted so I find it unlikely that I banked during the VAR consultation at most I banked a few seconds before the event that activated the VAR luckily for me (which now turns out to be unlucky). As I said, I bet on the available odds so I'm sure the VAR wasn't active. In short, was my only fault that I entered the market about 10-30 seconds into an event in my favor? . Honestly, I didn't know this rule, in fact now that I know it I won't use their services since certain games are resolved in detail and you have the misfortune of making a bank and after a moment this happens and you even find yourself with an absurd loss.

yes, I know what you mean, I think we have to go to betfair forum for further clarification, betinasia cannot gift you money if betfair is voiding bets all the time good luck

Christoph wrote: ↑

Mon Sep 30, 2024 2:37 pm

yes, I know what you mean, I think we have to go to betfair forum for further clarification, betinasia cannot gift you money if betfair is voiding bets all the time good luck

I don't want money given away or ethically wrong, possibly only my money won honestly. At the moment I'm following 2 live games and it's practically impossible to place bad faith plays in a game under those circumstances. at most you can have the misfortune of placing a bet and shortly afterwards an event can happen in your favor which is completely different.....

there are really obscure aspects given the story, I note that in all similar cases a really serious element in my opinion on the part of Betinasia and the total lack of communication and protection of the customer, let me explain better, I have been sending emails for days asking to verify actually when my bank bet was placed on the draw to show me that the bet was placed during the VAR, yesterday I tried to watch several live matches in the afternoon and in cases where the bet is the VAR it is practically impossible for me to place in bad faith a play during the var.now what I say is that Betinasia should have an interest in delving deeper into the issue in a sense of transparency in order to remove any doubts from the customer or alibi the common note in similar cases and their disinterest in delving deeper and theoretically asserting if the customer has ever justify their rights. in the live chat if I ask for information on this issue the chat is disconnected because the operator leaves the chat and they don't respond to emails. I don't want to use strong words but it would seem that the protection of the player is not put first when looking at other cases. this is an aspect that should not be underestimated, communication is practically cut off if you want to delve deeper into the issue, fortunately the amount is not large in terms of money given that some similar cases with larger amounts had happened in the past, my bets with them have now also changed with Sharop Exchange.

Betinasia don’t void bets man…as you can see… orbit or sharp is powered by betfair….the bets and markets is betfair management, so if there is a var and you bet in that particular minute or minutes, if var decides to void the goal, betfair will void all bets, its happened to me and to all bettors who tried to close trades on losses or profits… betinasia has no fault on this.

Miguel wrote: ↑

Tue Oct 01, 2024 8:03 am

Betinasia don’t void bets man…as you can see… orbit or sharp is powered by betfair….the bets and markets is betfair management, so if there is a var and you bet in that particular minute or minutes, if var decides to void the goal, betfair will void all bets, its happened to me and to all bettors who tried to close trades on losses or profits… betinasia has no fault on this.

Maybe I didn't explain myself, I bet before the event in a few words 15-20 seconds and had the misfortune that afterwards I had an event in my favor. Now for me this overshadows what I said and in fact my feeling shouldn't apply to everyone and I don't have to change anyone's mind. I'm just saying that there is a lack of communication, especially when investigating what the customer says. the cases
what you say are cases in which you score and enter the market after which the var cancels and the bets are void or you go cahtou of a bet made previously. in my case, as I said, it's different, you might not even believe if one day this happens to you, you'll understand what I'm saying. but here I'm just saying, having been a customer with them for years, there is a lack of communication here. I think you didn't understand what I'm saying or I'm using the translator badly, I don't know what to say but the issue is different from what you're saying

Ok it never happened to me avoiding bets pre live on a soccer game which was not abandoned

Hi everyone,

I have been with BIA since 2021 and made over 25 ETH withdrawals and generally received my crypto funds within 24 hours.

This time it’s been over 2 days and I still haven’t got it. I have contacted their customer services numerous time and all they said is they are checking with their relevant department as it’s a routine and standard compliance check but they can’t give me a time frame on when it will be resolved. In the meantime, I tried to cancel my withdrawal to bet and they said it can’t be cancelled, so I am basically stuck in limbo and anxiously waiting to find what’s next.

Has anyone had similar experience with BIA in the past as I am really stressed knowing I have done nothing wrong.

Cheers

If referred by arbusers, send us via pm your account email and we will have a look with BIA.

Hi Arbusers,

Thanks very much for the quickly reply, Unfortunately I was not. Is it too late to be affiliated with arbusers?

Do you happen to know if these kind withdrawal delay is standard?

Cheers

JiAn Ma wrote: ↑

Wed Oct 02, 2024 7:01 am

Unfortunately I was not. Is it too late to be affiliated with arbusers?

Do you happen to know if these kind withdrawal delay is standard?

Once registered, you are registered. It is not possible and it is not ethically correct to get under our umbrella once you register elsewhere.

Usually payments are done swiftly, within minutes our hours. It is very rare seeing a delayed payment for 2 days. Also, the workload of the transition from Orbit to the SharpExch is now finished. That means that someone is scrutinising your account, and I would now see if any dubious action took place. Betting in suspicious games, match fixing, fund passing, things like that. Hopefully, you will be cleared soon.

Also, I wanted to show you this: arbusers-policy-and-procedures-for-complaints-t8267/

We will not allow an indirect way to bypass it.

Good luck.

JiAn Ma wrote: ↑

Tue Oct 01, 2024 9:02 pm

Hi everyone,

I have been with BIA since 2021 and made over 25 ETH withdrawals and generally received my crypto funds within 24 hours.

This time it’s been over 2 days and I still haven’t got it. I have contacted their customer services numerous time and all they said is they are checking with their relevant department as it’s a routine and standard compliance check but they can’t give me a time frame on when it will be resolved. In the meantime, I tried to cancel my withdrawal to bet and they said it can’t be cancelled, so I am basically stuck in limbo and anxiously waiting to find what’s next.

Has anyone had similar experience with BIA in the past as I am really stressed knowing I have done nothing wrong.

Cheers

having raised the matter of my pseudo misadventure with them a few days ago I asked for a withdrawal of 900 euros and they arrived in about 20 minutes nothing to say about the withdrawals I underline and the first one I do

From experience, it depends the amount of the withdrawal, 500€ usually receives in minutes, but 5000 or something like that one time it took 4h.
Asianconnect the other side it takes 1 day for that kind of amounts.
So waiting one day is normal in some brokers, 2 days or more is rare

Thanks very much for your feedbacks, really appreciate it. I haven’t given up hope as I haven’t heard anything beside they said it’s subject to random checks and is standard and they are waiting for another department to clear it. I did some research and apparently BIA uses Trustly or a third party provider so I think it’s most likely they are wait the third party company to clear it l.

Fingers crossed, it will be processed because without knowing any reasons why it is pending after 2 days now is really worrying.

I will provide an update once I find out what is going on for everyone to know next time but hopefully the update is it’s been processed in my next post..