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Arbusers policy and procedures for complaints.

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Arbusers policy and procedures for complaints.

Sun Oct 03, 2021 10:36 am

Our forum is the loudest voice in the smart gambling scene. Over the last years we mediated in 100s of cases brought up by our members, including complaints for bookmakers, payment processors, agents and software developers. We are proud to say that we saved millions of Euros that were returned back to their owners. We are always here for our members and we will go to extremes to serve and protect their legitimate interests.

However, we noticed that many people are taking advantage of this voice and they try to use our forum with dubious purposes. Some of these purposes include defamation, blackmail and fraud. Our forum is not for these people.

In our efforts to filter bad will, we came up with certain criteria one has to fulfil before posting any complaint in our forum:

1. We need to see at least 10 meaningful posts before allowing any complaint.
2. One must be a member for at least 1 month before posting a complaint.
3. For every complaint, only one thread is available. Multiple posts in various parts of the forum will be treated as spam.
4. Once a complaint is resolved, members who raised the complaint must include (Resolved) in the title of their thread.

In addition, we are ready to intervene on your behalf to any payment processor, agent, alert service or anywhere you wish, provided that your account in question is referred by arbusers. If your account is not referred by us, you can always post your complaints in our forum, but we will not intervene on your behalf, as we prefer spending our time and moral capital for people that work with us. This is fair for everyone. You do not have to be referred by us to post your complaints for as long as you follow our policies and procedures that you can see above. Our forum is open to everyone.

We already host thousands (let me repeat it, THOUSANDS) of complaints against companies that we work with for as long as these complaints follow our policies. We challenge everyone, to pinpoint any website or forum online and offline that hosts more complaints against our supported companies than us. We also challenge everyone to have a look at other sports betting websites and forums, even Champions League and NBA teams, who advertise bookmakers and services with proven scam and criminal records for decades. What do you notice? How many complaints do you see there?

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