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Arbvestor - General feed-back

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Arbvestor
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Arbvestor - General feed-back

Tue Sep 30, 2014 7:02 pm

Please post all your criticism about https://app.arbvestor.com here. Be it positive or negative. Tell us about things that don't work the way you expected, or praise us for the hard work we already put into our service, if it works the way you want it to work.
Last edited by Arbvestor on Sun Sep 11, 2016 12:06 am, edited 1 time in total.
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dr
drhoo

Re: General feed-back

Tue Sep 30, 2014 8:44 pm

looks nice.

multi choice selectors for sports and bookies is almost a must though.

will test some more, see how it works.
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Re: General feed-back

Tue Sep 30, 2014 8:54 pm

Thanks! Yes, we think the multiple bookies is a good idea. The UI must change for that though, so it will not happen over night... but we put it in our todo list.

Are multiple sports really needed? We thought of the filters as a quick method, so it is easy to switch from sport to sport. What do you think?

Again, thanks four your input!
drhoo wrote: looks nice.

multi choice selectors for sports and bookies is almost a must though.

will test some more, see how it works.
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Re: General feed-back

Tue Sep 30, 2014 10:30 pm

Maybe I don't know how to use it, but I had problems with the calculator.
- I can only make the calculator work if I press the arrows to increase or decrease amounts. If I enter amounts, nothing happens.
- I also noticed it rounded stakes on some books (i.e. Interwetten) and not on other (i.e. Pinnacle). Can this be configured?
- I created two bookies and chose to show only arbs within my accounts, but it showed arbs with other bookies (one of the legs is a bookie of mine but the other not).

Thank you.
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Re: General feed-back

Wed Oct 01, 2014 4:52 am

Arbvestor wrote: Thanks! Yes, we think the multiple bookies is a good idea. The UI must change for that though, so it will not happen over night... but we put it in our todo list.

Are multiple sports really needed? We thought of the filters as a quick method, so it is easy to switch from sport to sport. What do you think?

Again, thanks four your input!
drhoo wrote: looks nice.

multi choice selectors for sports and bookies is almost a must though.

will test some more, see how it works.
I usually keep my alert service open with all the sports, and check a new arb when it pops up. I don't want to sit there changing the sport all the time checking manually if something new came up. So I guess the multiple sports would be nice too, not a really big deal tho.
dr
drhoo

Re: General feed-back

Wed Oct 01, 2014 6:55 am

yea. i also exclude sports i don't want arbs from more often than just search for football arbs or tennis arbs.
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Re: General feed-back

Wed Oct 01, 2014 7:32 am

Thank you for your input! Concerning your points:
- I can only make the calculator work if I press the arrows to increase or decrease amounts. If I enter amounts, nothing happens.
I can't reproduce this. Which browser are you on? Note that the calculation is only happening when you press enter or click outside the Stake box.
- I also noticed it rounded stakes on some books (i.e. Interwetten) and not on other (i.e. Pinnacle). Can this be configured?
True, the rounding is done differently, depending on the bookie. Since Pinnacle does not care about arbers we allow the stake to be uneven. But I got your point and I confirm that this option should be accessible in the preferences.
- I created two bookies and chose to show only arbs within my accounts, but it showed arbs with other bookies (one of the legs is a bookie of mine but the other not).
This happens for arbs that are pinned (red pin at the beginning of an arb line). Pinned arbs will show no matter what you select in the filters. If the arb was not pinned and still did show it was probably "active", meaning you did click on its Go button and it is still loaded in the betfinder. If you click on another Go button this arb should disappear. If none of my explanations is correct, please try to reproduce this and tell me how you exactly did it. It would help. We try to hunt this bug if there is one.
ppintaluba wrote: Maybe I don't know how to use it, but I had problems with the calculator.
- I can only make the calculator work if I press the arrows to increase or decrease amounts. If I enter amounts, nothing happens.
- I also noticed it rounded stakes on some books (i.e. Interwetten) and not on other (i.e. Pinnacle). Can this be configured?
- I created two bookies and chose to show only arbs within my accounts, but it showed arbs with other bookies (one of the legs is a bookie of mine but the other not).

Thank you.
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Re: General feed-back

Wed Oct 01, 2014 7:32 am

Point taken. We will put it in our todo list.
drhoo wrote: yea. i also exclude sports i don't want arbs from more often than just search for football arbs or tennis arbs.
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Re: General feed-back

Wed Oct 01, 2014 8:12 am

Do you cover in-play arbs ?
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Re: General feed-back

Wed Oct 01, 2014 8:13 am

fnatic91 wrote: Do you cover in-play arbs ?
Not yet. This is a plan for the future, but right now this is not part of our product.
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Re: General feed-back

Wed Oct 01, 2014 8:52 am

drhoo wrote: multi choice selectors for sports and bookies is almost a must though.
A question for clarification. What would you like to see when more than one bookie is selected? I ask, because we implemented this as an "inclusive" filter, meaning that an arb that passes this filter must have this bookie selected. So if you chose two, would you like to see arbs that have either bookie (->showing more arbs in the end) or would you like to see only arbs that must have both bookies selected (->fewer arbs in the end)?
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yorkjoss

Re: General feed-back

Wed Oct 01, 2014 9:38 am

what is your betfinder? my pc says it isn't a trusted source and not to download it

what's to stop some crook coming up with the same idea, us arbers download their alert service and low and behold
they now have log in details and passwords for all our betting accounts/ewallets/banking and steal the lot?

don't take this the wrong way arbvestor but arbers should not be downloading anything unless they are 100%
sure of the company.
Last edited by yorkjoss on Wed Oct 01, 2014 9:48 am, edited 1 time in total.
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Re: General feed-back

Wed Oct 01, 2014 10:12 am

@yorkjoss
thank you for your input. I try to address your concerns:
yorkjoss wrote: what is your betfinder? my pc says it isn't a trusted source and not to download it
Can you please tell me what browser you are using? We have extensions for Firefox and Chrome. The Firefox extension is hosted on our server, but it is digitally signed with a Certificate from startssl.com. The Chrome extension is a bit more elaborate, since the big G does not allow advertisement of betting related content in its extension webstore, so we build our extension on top of the open source extension kit called "RC loader", so that we fully comply with G's policy. note that the RC loader is open source, but we are the programmers.

I wonder why your browser tells you the source is not trusted. We would like to investigate this. In our tests, the installations works smooth and without such warnings. Can you, or anyone else having this warning, make a screenshot of this, so that we can maybe have more insight on what is going on?
what's to stop some crook coming up with the same idea, us arbers download their alert service and low and behold
they now have log in details and passwords for all our betting accounts/ewallets and steal the lot?
That is a very serious point. And you should by all means be very careful with your data! If you don't trust us, a EU based company that needs to comply to the strict Spanish laws for Data protection, you should not put your account details in the preferences. Our extension tries to still work and picks up the automatic surfing from there then. If you don't like the idea of automatic surfing, then don't use betfinder at all and just look at the arbs. there is a rudimentary arbcalculator available even if you decide not to install the betfinder extension. We try to explain in detail what we store and why in our terms (see https://arbvestor.com/terms-conditions/).

Basically the threat of data theft is obviously always a problem. I can assure you, that we do not store your passwords in a way that would allow us to read them. All data is encrypted in your browser with a key that only you know. It is a bit similar like the way MEGA handles user data, in case you know them. Anyway, the point is, that we do not have even your login password and we will never ask for it and we can't restore it, if you lose it. that is how we look at security.

Ultimately it boils down to trust. If you don't trust us, then don't use us.
don't take this the wrong way arbvestor but arbers should not be downloading anything unless they are 100%
sure of the company.
I agree with you 100%. I invite you to visit us and see for yourself. Our company details are written on the https://arbvestor.com landing page. But here again:
Tyldasoft S.L.
Calle Castro 34 Planta 6
38006 Santa Cruz de Tenerife, España
mail@tyldasoft.com

Tyldasoft S.L. is a limited company registered in the Merchant Register of Santa Cruz de Tenerife:
Tomo 3288, folio 159, hoja TF-52312
CIF: B76611623
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Re: General feed-back

Wed Oct 01, 2014 10:34 am

MaxShalamar wrote: I was just going to say something similar

I would be worried about entering my accounts and passwords - my current service doesn't require it

Where are these details stored?
You don't need to put in your account details it you don't want to. The betfinder browser extension uses the credentials to log in on the bookie sites and helps you navigating to the bets. Our product works perfectly fine without the extension, although you miss one of our main features. Still, we made the service with users like you in mind that don't want to put the bookie's credentials in the preferences.

About where the details are stored: The preferences in which the bookie credentials are held are stored always in an encrypted form. We use the Stanford SJCL client side JavaScript library for encryption. (http://bitwiseshiftleft.github.io/sjcl/) The password to encrypt the preferences is derived from the password you need to log in, but is different from it (it is a salted hash of the password). since your password is never sent to us, only another hashed version of it, we can't know your password, and so we can't know the password with which your preferences are encrypted.

The location of storage is primarily you browser. However, since we know that some of our users may want to use our webservice from different locations, you can set the location to be on our servers, if you want. This will store your preferences in a so called BLOB (binary large object) in our database. The BLOB is encrypted, so even if somebody steals our data, they have not much chance of breaking the encrypted data.

We are very aware of how sensitive your login data is, so we spent a long time on this encryption schema to allow both, flexibility and strong security.
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Re: General feed-back

Wed Oct 01, 2014 10:41 am

MaxShalamar wrote:
Ultimately it boils down to trust. If you don't trust us, then don't use us.
TBH not many will trust you if their account details are stored with you - people are more wary about scams these days so to get any confidence from a customer this would have to be changed

I would suggest the arbs providing a link to the bookies event page and you log in there like Betburger for example

I'm not suggesting this is a scam but even a 1% risk of that is too big a risk for most of us - some people hold ten/hundreds of thousands in their various accounts :)
Thank you for your input! You can already use us like Betburger. Just don't install the Betfinder and don't put in your credentials. We try to serve all customers in theirs needs. We do give links to the bookmakers in the calculator that pops up when you don't use the extension. Try it out and you will see it works also... We will try to make the link out to the bookies more specific to the game-page of each bookie, if possible. Many bookies do not allow deep-linking though, so this is where the Betfinder normally kicks in. If you are fine finding the bets without automatic help, you certainly are most welcome to do it without Betfinder.
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