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Betburger blocked me with no reason,big scam! (Resolved)

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Kason
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Betburger blocked me with no reason,big scam! (Resolved)

Sun Aug 25, 2024 1:41 pm

I just use betburger as usual,but these days it suddenly block me.When I sent email to ask them,they said like below:
Anastasiia commented:
Hello,
Our algorithms detected signs of suspicious activity on your account and automatically suspended it.

If you believe this was an erroneous decision, we can create a request to double-check it. To file a request, please describe in as much detail as possible how the service is used from your account and what you think could be the reason for the automatic blockage (the more detailed and truthful information you provide, the higher the chances of recovery).

Our specialist will examine the information you provide, and inform you of the decision regarding the access restoration.

Best regards,
BetBurger Customer Support
My reply:
The case is same like last time.I have told many times,I only use vpn sometimes,beside,I didn’t do anything.Your system is bad and bad.
(because they block me already on previous time,but unblock when I admitting my non-existent mistakes with grievance)

Then,they said:
Anastasiia commented:

The case is same like last time

You are absolutely right. But with one difference: last time you triggered the scanner's backend 10 times per minute, and now you trigger it once per minute.

This time, your account will not be unlocked until we receive a comprehensive explanation of your actions and assurances that it will definitely not happen again.

We expect your prompt and honest response to discuss the next steps.

Best regards,
BetBurger Customer Support
I think many guys meet this like me.They said something on my side trigger their backend,but this is impossible.I don't know these any more ,how can I trigger that?
Betburger team blocked many accounts with no reason,they are big scammer!
barret19
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Re: Betburger blocked me with no reason,big scam!

Sun Aug 25, 2024 7:17 pm

You are not the first one , lately they are blocking accounts and stealing peoples money (remaining subscription) without refund
Kason
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Re: Betburger blocked me with no reason,big scam!

Mon Aug 26, 2024 12:06 pm

barret19 wrote:
Sun Aug 25, 2024 7:17 pm
You are not the first one , lately they are blocking accounts and stealing peoples money (remaining subscription) without refund
Yes,I bought the anunal subscription ,and now only past one month.I lost the money of next 11 months .Big scam!
Kason
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Re: Betburger blocked me with no reason,big scam!

Mon Aug 26, 2024 4:36 pm

Some updates today:
Anastasiia commented:

Kason,

Please allow me to clarify a few points regarding your account block. Network changes alone cannot cause the behavior we’ve detected, where you were interacting with our scanner backend with a clear periodicity—10 times per minute during the first block and once per minute during the second. Whether you were downloading our code, refreshing it manually, or manipulating it in any other way, this activity is evident in our logs.

No matter how strongly you assert otherwise, the facts remain unchanged.

As a side note, we strongly advise against creating a third account, as it may lead to further disappointment.

If you need further clarification or have any other questions, feel free to ask!

Best regards,
BetBurger Customer Support
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Re: Betburger blocked me with no reason,big scam!

Tue Aug 27, 2024 10:58 am

how many hours per day do you use betburger?
AnnaPrentice
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Re: Betburger blocked me with no reason,big scam!

Wed Aug 28, 2024 1:40 am

Happened to me too and I have always bet manually.

They wanted an apology and a promise I will never do (it) again lol.

I replied I wont apologize for things I have never done and then they replied their bot detection has no flaws they said what I tried to do is one of the easiest things for their system to detect lol :) Account closed.

It can only be my vpn or that I work up to 24 hours straight on weekends that must have triggered them.

So a warning from me also in regards to buying their extremely expensive long term subscriptions. They might closed it at will and your money is gone.
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Re: Betburger blocked me with no reason,big scam!

Thu Aug 29, 2024 12:49 am

I still dont understand why i can not have 3 betburger windows active at any one time. I have been using the service since they began. As for a scam, that is a little harsh. But a service that does not care about the little guy. Well....... Might be time for another poem soon O0
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arbusers
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Re: Betburger blocked me with no reason,big scam!

Thu Aug 29, 2024 5:33 am

sadedu95 wrote:
Thu Aug 29, 2024 12:49 am
Might be time for another poem soon

Oh my!
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Re: Betburger blocked me with no reason,big scam!

Fri Aug 30, 2024 3:20 pm

AnnaPrentice wrote:
Wed Aug 28, 2024 1:40 am

or that I work up to 24 hours straight on weekends that must have triggered them.

You mean, you manually use betburger for 24hours non stop? No sleep etc?
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Re: Betburger blocked me with no reason,big scam!

Sat Aug 31, 2024 1:34 pm

Yes sleep is overrated.

I think they get angry because of my vpn and that i switch between two countries though.

But its still grosteque they claim to have proof of me botting which i never have and use that as an excuse for closing my account.
Kason
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Re: Betburger blocked me with no reason,big scam!

Sun Sep 01, 2024 3:06 pm

I open the betburger page while my computer opening all the day.They said the reason is not the vpn,firmly believe that I trigger their backend.Fucking joke... ::) :P
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Re: Betburger blocked me with no reason,big scam!

Tue Sep 03, 2024 5:50 am

Betburger lately does not care for individual users.
Their target group now is betting companies to use their platform to detect arbs
In other words they act as a double agent "snitching" arbers to risk departments.
Beware of their service and dont buy lengthy subscriptions even if they seem value they arent in most cases as some days are dead,you may run out of acccounts etc.
A friend of mine who still uses them buys daily on Weekends only when all the action is and due to big volume of events and bets detection is harder
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arbusers
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Re: Betburger blocked me with no reason,big scam!

Tue Sep 03, 2024 11:07 am

Thanos Thanos wrote:
Tue Sep 03, 2024 5:50 am
Their target group now is betting companies to use their platform to detect arbs
In other words they act as a double agent "snitching" arbers to risk departments.

What is the source of this information?
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Re: Betburger blocked me with no reason,big scam!

Tue Sep 03, 2024 3:11 pm

Thanos Thanos wrote:
Tue Sep 03, 2024 5:50 am
Betburger lately does not care for individual users.
Their target group now is betting companies to use their platform to detect arbs
In other words they act as a double agent "snitching" arbers to risk departments.
Beware of their service and dont buy lengthy subscriptions even if they seem value they arent in most cases as some days are dead,you may run out of acccounts etc.
A friend of mine who still uses them buys daily on Weekends only when all the action is and due to big volume of events and bets detection is harder
Offering the Bets Protector API, and Betburger products, at the same time, does not look so so fair, to be honest, so i get your point. At the same time, i have to say, they are following the normal path from B2C to B2B.
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Re: Betburger blocked me with no reason,big scam!

Tue Sep 03, 2024 6:59 pm

Thanos Thanos wrote:
Tue Sep 03, 2024 5:50 am

Their target group now is betting companies to use their platform to detect arbs
In other words they act as a double agent "snitching" arbers to risk departments.
Statement dont make sense, you think a company like bet365 dont have their own alert service? besides they can just subscribe like every other user

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