BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 7:37 am

Hi, guys!
There were short-term Live failures yesterday. It was successfully fixed. Sorry for the inconveniences.
In case you still see any problem, please let us know.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 2:37 pm

live went crazy, most of bookies has error live right now please fix it
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 3:22 pm

czoker wrote: live went crazy, most of bookies has error live right now please fix it
Hi,
Thanks, the bug was detected and fixed. In case you still see any issue, please let us know.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 4:48 pm

Something has definitely changed. There still are some issues but seems like you guys are correcting mistakes more efficiently now.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 5:07 pm

sadedu95 wrote: Something has definitely changed. There still are some issues but seems like you guys are correcting mistakes more efficiently now.
Thanks for your feedback.
Please provide us with more details on the current issue. What exactly is not working properly now?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 8:28 pm

Hi,

I can't see Smarkets any more for live on BetBurger nor is it an option to link to my account.
Has it been removed?

Thanks
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Sep 29, 2019 9:08 pm

10bet is not finding anything
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 6:34 am

chrisat wrote: Hi,

I can't see Smarkets any more for live on BetBurger nor is it an option to link to my account.
Has it been removed?

Thanks
Hi,
There were issues with Smarkets, it is already restored.
In case you still see any problem, please let us know.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 6:39 am

sadedu95 wrote: 10bet is not finding anything
Hi,
10bet works fine. Is the issue still relevant?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 10:50 am

It is showing incorrect prices still
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 11:35 am

sadedu95 wrote: It is showing incorrect prices still
Do you mean delays? Is it Live or Prematch?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 2:35 pm

inplay. not scanning some markets and showing incorrect markets for others for example showing over under arbs where overtime is actually included
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 2:40 pm

sadedu95 wrote: inplay. not scanning some markets and showing incorrect markets for others for example showing over under arbs where overtime is actually included
Thank you for the details. The issue was with ice hockey. Now it is fixed.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 3:31 pm

thanks for being super responsive, it seems that you have stopped replying to emails
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Sep 30, 2019 3:38 pm

sadedu95 wrote: thanks for being super responsive, it seems that you have stopped replying to emails
We've seen the emails and replied to them. However, as we eventually found out, customers haven't got them.

We've already contacted our email service supplier and they removing the issue on their side.

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