BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 02, 2020 3:04 pm

baselstrasse wrote: YOU ARE GETTING CRAZY.

You suspended my account because of suspicious activities.
I just replied you that maybe I had some issues on my computer with hack attack.

I have been your client since 3 years and now you don't want to reactivate the account for 2 days of some suspicious activities (just noticed today because your email was in spam folder).
I also told you that I will restore my pc and change the password in order to avoid further attack.


PLEASE DO SOMETHING!!!!!
Your account will not be restored due to the multisession, which is a direct violation of our terms. If you like to continue using our services, please sign up for another account and comply with our terms of use.
baselstrasse
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 02, 2020 3:18 pm

YOU ARE COMPLETELY CRAZY!!!!
I'm a 3 years old user. I gave all my disponibilities and now you are suspending the account???
I just told you that it's not my fault.

It's not justificable your behaviour
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 02, 2020 3:59 pm

baselstrasse wrote: YOU ARE COMPLETELY CRAZY!!!!
I'm a 3 years old user. I gave all my disponibilities and now you are suspending the account???
I just told you that it's not my fault.

It's not justificable your behaviour
We value all our customers and appreciate you being with us for such a long time, but we cannot accept the fact that our terms are violated. We have sent you a notification earlier and haven't got any reply. Unfortunately, our decision remains unchanged. 
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 02, 2020 9:07 pm

what does multi session mean?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 02, 2020 10:01 pm

A lot of customers are recently receiving this email on a daily basis, it never happened before only after the new "Api " release.

Dear User,

"We have spotted abnormal activity on your account. According to our anti-fraud software report, your account is violating our Terms of Use
The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
Please refer to our API for data feed.
If the violation continues, we will act according to our Terms of Use policy and block your account for violations.

Sincerely
BetBurger team"


The new API doesn´t even have the function to remove/hide a arb after you catch it, so it is useless for most advanced arbers.

Please fix it asap and build a proper API. Lot of customers are considering other options on the market including xml / json feeds

Thanks
Last edited by barret19 on Mon Nov 02, 2020 10:13 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 7:48 am

As can you see a lot of users are receiving the same mail.

The problem is that was in spam folder. I didn't see that and then you blocked my account.

The reason? None knows!!! I don't use api and I have only one pc connected.
Mutiaccount??? I always use my own pc for 3 years. Never had any issues.
Now they stopped my subscription (just renewed yearly subscription 3 months ago) loosing a ton of money!!!!

You need to think about this!

Please give me an opportunity.
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 8:02 am

barret19 wrote: A lot of customers are recently receiving this email on a daily basis, it never happened before only after the new "Api " release.

Dear User,

"We have spotted abnormal activity on your account. According to our anti-fraud software report, your account is violating our Terms of Use
The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
Please refer to our API for data feed.
If the violation continues, we will act according to our Terms of Use policy and block your account for violations.

Sincerely
BetBurger team"


The new API doesn´t even have the function to remove/hide a arb after you catch it, so it is useless for most advanced arbers.

Please fix it asap and build a proper API. Lot of customers are considering other options on the market including xml / json feeds

Thanks
Would you be so kind to specify what are these other options? Who else provides the API in xml / json format?

Customers are warned if they violate the terms, for example by using multisession or using automation tools in the regular surebet section instead of the API section.

What concerns hiding - we will definitely take it into account.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 2:30 pm

is email response working?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 3:40 pm

sadedu95 wrote: is email response working?
Sure, it's working. You sent an email and didn't get a response?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 5:31 pm

just did, it was about the bet35 scanning error that was fixed on the weekend but then re appeared on monday
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 8:07 pm

It seems bet365 is not scanning at all right now
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 03, 2020 8:19 pm

Come on Betburger.

It's Champions League and bet365 is not working.......
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Nov 04, 2020 8:03 am

Hi guys,
Bet365 was successfully restored. Sorry for the inconvenience.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 06, 2020 8:52 am

Hi, I see that for 3 days you got problem with pinnacle api - resulting in wrong bets in api. Are you working on this issue ? This is unacceptable to have pinnacle not working correctly.

Regards
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 06, 2020 12:25 pm

Maxx7875 wrote: Bet burger show arbs From betinasia?
I want to start arbritage with betinasia and bet365.. Is it possible in betburger?
There are no BetInAsia Odds actually. You can use the odds that you see for Pinnacle and assume these are the same odds you will have with Black (BIA's betting platform), even though most of the times Black odds are slightly better than Pinnacle's.

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