BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Jan 03, 2021 12:48 pm

czoker wrote:
betburger wrote:
czoker wrote: another error which I first time reported 11.11.2020 and you still didn`t fix it lol
you took handicap from 188bet like the score was 0 0 but it is 0 : 6
The notification option should be fixed next week.
And the problem would definitely be fixed when there are relevant examples.
Which kind of example do you need? I showed you screen the score was 0:6 and you showed -0,75 handicap from 188bet vs +6,5 handicap dafabet. That mean it was -6,75 handicap in 188bet not -0,75 and it was not arb or middle but just a program mistake. I reported you exactly the same errors about 188bet with examples since 11.11.2020

We’re just trying to say that if you encounter any relevant example, you can send it to our support to enhance the process. We, on our side, will definitely check out both bookmakers for mistakes.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 06, 2021 2:46 pm

Betfair live still dosen`t fixed ...
how much time it will took?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 06, 2021 3:02 pm

Same error to me and also before, Socuellamos-Leganes made me lose money.
It happened yesterday a well but was not sure. Sadly now we have confirmation, hope
these cases are the last ones.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 06, 2021 3:03 pm

czoker wrote: Betfair live still dosen`t fixed ...
how much time it will took?[attachment id=0 msg=81491][attachment id=1 msg=81491]
Our team is currently working on getting it fixed. There is no deadline at the moment but hope to restore the proper scanning asap.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 06, 2021 10:31 pm

fix bookmaker error -_-
you compare 2nd half market from bookmaker versus full game from other bookies
fix it finally
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 07, 2021 8:30 am

czoker wrote: fix bookmaker error -_-
you compare 2nd half market from bookmaker versus full game from other bookies
fix it finally[attachment id=0 msg=81505][attachment id=1 msg=81505]
We do realize there is a problem but we had troubles detecting it on our side. We will definitely check it out and fix it when there are live events on.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 07, 2021 10:47 am

You had a problem because usa sports starting at night in europe and finish before you wake up. So everytime I reporting this error you are offline. If you repair subimiting error option maybe it will be easier but everyday when basketball of american football ncca are playing there is flood of errors
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 07, 2021 12:44 pm

czoker wrote: You had a problem because usa sports starting at night in europe and finish before you wake up. So everytime I reporting this error you are offline. If you repair subimiting error option maybe it will be easier but everyday when basketball of american football ncca are playing there is flood of errors
We will definitely do our best to detect the issue and fix it instantly.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Jan 08, 2021 2:10 am

Can you please add a function to directly exclude a league when a surebet or valuebet is shown (without going through the parameters).
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Jan 08, 2021 7:25 am

madridking wrote: Can you please add a function to directly exclude a league when a surebet or valuebet is shown (without going through the parameters).

You can remove the league you don't need in your Multifilter settings.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Jan 08, 2021 8:00 pm

I know but it takes time to find league. It will be more easy if you add the possibility to delete/exclude the league directly when an arb/value from this league is detected without going to filter.
betburger wrote:
madridking wrote: Can you please add a function to directly exclude a league when a surebet or valuebet is shown (without going through the parameters).

You can remove the league you don't need in your Multifilter settings.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Jan 09, 2021 9:53 am

madridking wrote: I know but it takes time to find league. It will be more easy if you add the possibility to delete/exclude the league directly when an arb/value from this league is detected without going to filter.
betburger wrote:
madridking wrote: Can you please add a function to directly exclude a league when a surebet or valuebet is shown (without going through the parameters).

You can remove the league you don't need in your Multifilter settings.
Thank you, we will consider your request in the future.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Jan 12, 2021 2:42 pm

I don't know if I want to laugh or cry with betburger reaction.
I use betburger for many years, maybe from their 1st day (but i used different email then).
In general I am happy with their performance, what I am doing is very simple, I just have different tabs open and check the arbs (with my eyes, not a bot). When i choose the arb, I bet it, very simple process. I still work a lot, so i have betburger open for many hours.
Two months ago they told me:

''Dear User,
We have spotted abnormal activity on your account. According to our anti-fraud software report, your account is violating our Terms of Use.
“The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.”
Please refer to our API for data feed.
If the violation continues, we will act according to our Terms of Use policy and block your account for violations.''

We exchanged some other emails and I explained to them I don't use any automated service, I just have many tabs open and check the arbs. Some tabs are for live arbs some tabs for pregame arbs. I asked how do they see that i use automated service? Maybe this was because they see multiple tabs open for many hours. But I didnt receive a clear answer, they told me that:

''We determined that at least there were attempts to use automated tools.''

I really want to laugh with the expression ''there were attempts to use automated tools'' when I do everything with my mouse.
In other emails they told me to use a single window and like this I will not miss any surebet using one tab. So if i want to see arbs from 365 vs betfair / williamhill vs betfair / bwin vs betfair how i will do that in a signle window?? This is impossible, you lose many arbs and too much time scrolling down etc. Not to mention live arbs with this filters.

Today I received this email:

''Your account was suspended due to suspicious activity. According to our anti-fraud report, the use of a bot is discovered, which directly violates our terms of use.

We are not against our customers using automated means but it should be done in the corresponding section.

Since your account is not subject to restoration, you are free to sign up for a new account and comply with our terms.

''the use bot is discovered'' I really want to speak with the guy who discovered it, really? You discovered the use of a bot??? This is insane. I really dont know what to expect from now on. While i was writing this lines, i asked them what about my money. (my subsctription ends in May I think - i paid for 1 year prematch and live as i always do all these years!) I received this answer:

''You have violated our Terms of use, so your account will not be unlocked and money will not be refunded.

Losing money from betburger? from betburger?? I really dont believe it. Keep the money guys, keep it, of course i will open a new account and pay again for 1 year prematch and live because you are the best alert service but u have no excuse, this is unbelievable, maybe covid-19 affected ur income? I dont know what other users are doing with their account, obviously some of them use bot and u want them to pay more through ur api section but here you are doing a very very big mistake because i dont use bot or any other automated service, keep ur money but this is a disgrace.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Jan 12, 2021 4:34 pm

Same thing happened to me, such a joke.

It's a good way for Betburger to lose valuable customers.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Jan 12, 2021 4:48 pm

voodoo wrote: I don't know if I want to laugh or cry with betburger reaction.
I use betburger for many years, maybe from their 1st day (but i used different email then).
In general I am happy with their performance, what I am doing is very simple, I just have different tabs open and check the arbs (with my eyes, not a bot). When i choose the arb, I bet it, very simple process. I still work a lot, so i have betburger open for many hours.
Two months ago they told me:

''Dear User,
We have spotted abnormal activity on your account. According to our anti-fraud software report, your account is violating our Terms of Use.
“The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.”
Please refer to our API for data feed.
If the violation continues, we will act according to our Terms of Use policy and block your account for violations.''

We exchanged some other emails and I explained to them I don't use any automated service, I just have many tabs open and check the arbs. Some tabs are for live arbs some tabs for pregame arbs. I asked how do they see that i use automated service? Maybe this was because they see multiple tabs open for many hours. But I didnt receive a clear answer, they told me that:

''We determined that at least there were attempts to use automated tools.''

I really want to laugh with the expression ''there were attempts to use automated tools'' when I do everything with my mouse.
In other emails they told me to use a single window and like this I will not miss any surebet using one tab. So if i want to see arbs from 365 vs betfair / williamhill vs betfair / bwin vs betfair how i will do that in a signle window?? This is impossible, you lose many arbs and too much time scrolling down etc. Not to mention live arbs with this filters.

Today I received this email:

''Your account was suspended due to suspicious activity. According to our anti-fraud report, the use of a bot is discovered, which directly violates our terms of use.

We are not against our customers using automated means but it should be done in the corresponding section.

Since your account is not subject to restoration, you are free to sign up for a new account and comply with our terms.

''the use bot is discovered'' I really want to speak with the guy who discovered it, really? You discovered the use of a bot??? This is insane. I really dont know what to expect from now on. While i was writing this lines, i asked them what about my money. (my subsctription ends in May I think - i paid for 1 year prematch and live as i always do all these years!) I received this answer:

''You have violated our Terms of use, so your account will not be unlocked and money will not be refunded.

Losing money from betburger? from betburger?? I really dont believe it. Keep the money guys, keep it, of course i will open a new account and pay again for 1 year prematch and live because you are the best alert service but u have no excuse, this is unbelievable, maybe covid-19 affected ur income? I dont know what other users are doing with their account, obviously some of them use bot and u want them to pay more through ur api section but here you are doing a very very big mistake because i dont use bot or any other automated service, keep ur money but this is a disgrace.
Why are you scrolling surebets down? A human can handle only a few upper surebets, if the surebet does not fit, it can be hidden. In one tab, you can run several filters at once, they work simultaneously, you do not need to open several tabs. Otherwise, we receive a huge number of requests and our system detects suspicious activity.

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