BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 10:51 am

Dear customers,

We have created a separate account here to keep you posted about the changes and issues arise. Please keep in mind that we will not answer the questions regarding degraded performance or related on this account. Our Support Agents will be answering your questions and requests as it was previously.

We would like to state that Betburger has no intention whatsoever of stealing money from you. Period.

You might not see, but there is quite a big team working on the product. And we strive to improve our services to keep you satisfied and wealthy.

And to the main topic of the day.

About the recent blockings.

We have developed and thoroughly tested the system of unusual user behavior and system usage based on certain criteria. This system was developed so that users cannot automate their actions outside the API section (which was developed exactly for this kind of things), and share their data with other people.

So what are the criteria? What behavior is considered unusual?

First of all using the service 24/7, meaning no coffee breaks, pauses and even without refreshing the page with arbs and valubets.

Another criteria is exceeding requests rate, which is restricted by our terms and conditions, but some of our users nevertheless do violate them. We do know that some of our customers use several tabs opened, where one tab = one filter. Unfortunately, this is also typical bot behavior, which are trying to get as much arbs as possible.

If you manually analyzing abrs and valuebets we strongly recommend not to exceed the rate limit by using 1, maximum 2 browser tabs. And while you’re not using the service to close the tabs or disable the autoupdate. Rate limit exceed cannot happen without a human (in case when autoupdate is off). And if limits are exceeded 24/7 this is a reason to believe that automation is used, since people cannot stay in front of the screen several days in a row and exceeding the limits.

Most of the customers uses one tab and group the events, therefore see one arb for each event. And by adding the arb to the calculator can see another arbs of the event below the calc. This is the simplest and most common way to analyze a big amount of arbs for different bookmakers. Moreover, the arbs are processed sequentially, not in parallel, i.e. a human cannot process more than one arb at a time

These are the general criteria, there are others of course, but we cannot disclose them for obvious reasons.

If you have received a warning - please follow the tips mentioned above. However if the account was blocked there were obvious reasons for that.

We are doublechecking all the accounts who were warned or blocked manually to minimize false-positive ones.

If you are not happy with the current limits, please use the API ones that has several times higher limits. You will get access to arbs or valuebets for selected bookmakers AND web interface, the same as in regular packages.

Kind regards,
BetBurger Team
voodoo
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 11:48 am

Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 1:50 pm

Any news about Betflag? It's wrong since the beginning of December. Please don't ask me again screenshots, already sent them 3/4 times. I attach the last one here: all the odds you see are wrong.
Thanks.
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Schermata 2021-01-13 alle 14.46.01.png
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 2:04 pm

alealeale wrote: Any news about Betflag? It's wrong since the beginning of December. Please don't ask me again screenshots, already sent them 3/4 times. I attach the last one here: all the odds you see are wrong.
Thanks.
We've implemented some changes but the problem still appears occasionally. We're doing our best to remove the problem for good.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 2:15 pm

betburger wrote:
alealeale wrote: Any news about Betflag? It's wrong since the beginning of December. Please don't ask me again screenshots, already sent them 3/4 times. I attach the last one here: all the odds you see are wrong.
Thanks.
We've implemented some changes but the problem still appears occasionally. We're doing our best to remove the problem for good.
Ok but it's not occasionally...I'm deleting more than 30 matches and not yet finished (only today).
Live is wrong as well, why don't you remove Betflag at all until you have fixed it? This way it's not only useless, it's annoying.
Last edited by alealeale on Wed Jan 13, 2021 2:20 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 2:50 pm

voodoo wrote: Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
Hi,

Thank you for understanding.
We've made some corrections to our anti-fraud system to detect abnormal activity.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 3:47 pm

betburger wrote:
voodoo wrote: Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
Hi,

Thank you for understanding.
We've made some corrections to our anti-fraud system to detect abnormal activity.
"Thank you for understanding"... Did you even read what he wrote? It's probably the opposite of understanding.

How about you stop acting like a bookmaker and have some respect for your customers? There's no respect in sending warnings out and then closing accounts, even though the users adhere to the warnings.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 4:43 pm

Betburger i have been messaging you this for almost 7 months now the last time i wrote this down you said if more people had the same concerns you will be re address this again. All i can ever see is a list of 30 arbs on a single tab when there are over 15 games going i need to have multiple tabs open so that i can see arbs for that particular match.

Furthermore i like to have different tabs for different sports this makes it easier for me. If its a case of paying more so that i can see more tabs i am happy to do so but you say even this is not a possibility.

I do not understand why multiple tabs is such a huge issue
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 8:24 pm

betburger wrote:
voodoo wrote: Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
Hi,

Thank you for understanding.
We've made some corrections to our anti-fraud system to detect abnormal activity.


I still dont understand why you close my account with no refund (3 months left) when I dont use a bot. You just say that I use a bot in order to “explain” ur decision, use ur terms and keep the money too.
What corrections u made when at the same time my account is closed. It is very easy to say “I close ur acc, keep the money and if u want open a new one”, but dont do this to clients who use ur services so many years and dont use bots.
Anyway, it doesnt matter, you dont want to understand my case. I will buy a new subscription. You win, but I dont use automated tools.
A big thanks to the forum again, at least here they hear us.
Last edited by voodoo on Wed Jan 13, 2021 8:27 pm, edited 1 time in total.
sadedu95
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Jan 13, 2021 11:18 pm

BETBURGER DO THE RIGHT THING. DONT MAKE THIS GUY PAY AGAIN. FOR GODS SAKE
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 14, 2021 12:01 pm

bigtuna wrote:
betburger wrote:
voodoo wrote: Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
Hi,

Thank you for understanding.
We've made some corrections to our anti-fraud system to detect abnormal activity.
"Thank you for understanding"... Did you even read what he wrote? It's probably the opposite of understanding.

How about you stop acting like a bookmaker and have some respect for your customers? There's no respect in sending warnings out and then closing accounts, even though the users adhere to the warnings.
We recommend keeping up with the terms and follow our advice to avoid account blocking.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 14, 2021 12:13 pm

sadedu95 wrote: Betburger i have been messaging you this for almost 7 months now the last time i wrote this down you said if more people had the same concerns you will be re address this again. All i can ever see is a list of 30 arbs on a single tab when there are over 15 games going i need to have multiple tabs open so that i can see arbs for that particular match.

Furthermore i like to have different tabs for different sports this makes it easier for me. If its a case of paying more so that i can see more tabs i am happy to do so but you say even this is not a possibility.

I do not understand why multiple tabs is such a huge issue
Because two tabs it's two times more requests. If there are over 2000 requests (the average when two tabs are open), the customer may be considered a bot (in case all other criteria are met).

Why do you need to follow certain matches? Arbs for the particular match appear in the scanner and the customer can add it to the calculator and get all arbs for the given event. We also have a search by event and filter by league. Probably, you will find an opportunity to get arbs conveniently in 1-2 tabs.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 14, 2021 12:18 pm

voodoo wrote:
betburger wrote:
voodoo wrote: Hello,
I dont use the service 24/7.
I dont refresh the page of the pregame arbs because there is the button of auto refresh,  I just see the arbs on every tab. Obviously I dont watch every tab every second or every minute, just taking a look on the monitor (one monitor for live arbs one for pregame arbs). The live arbs are auto updated.
Of course I cannot process more than one arb at a time, I just check (see) the arbs and choose what to bet.
I dont share any data with any other people and I dont use any bot. I can record my screen while using betburger to prove that, I dont have any problem.
I use more than 2 tabs (every tab different filter as u say) but this is not a typical bot behaviour, this is how I see arbs better.
From what I see, my only ‘’mistake’’ is that I use more than 2 tabs and sometimes I leave in the night my pc on or click ‘’sleep’’ without signing out, but this is what i did for many years. I can sign out when I dont use betburger, this is easy, my only problem is the tabs but I will see how I solve this.  But u accuse me for automated action and closing my account without refund, which is wrong because I don’t use any bot.
Hi,

Thank you for understanding.
We've made some corrections to our anti-fraud system to detect abnormal activity.


I still dont understand why you close my account with no refund (3 months left) when I dont use a bot. You just say that I use a bot in order to “explain” ur decision, use ur terms and keep the money too.
What corrections u made when at the same time my account is closed. It is very easy to say “I close ur acc, keep the money and if u want open a new one”, but dont do this to clients who use ur services so many years and dont use bots.
Anyway, it doesnt matter, you dont want to understand my case. I will buy a new subscription. You win, but I dont use automated tools.
A big thanks to the forum again, at least here they hear us.
Terms of Use do exist and each customer should follow the rules and not go over the limit request bar. We have already provided tips on how to avoid your account being suspended.

What concerns your account, abnormal activity was spotted back in September 2020 and was connected with numerous changes of IPs.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 14, 2021 12:54 pm

@Betburger: changes of IP means nothing. I use BB on the second pc connected by mobile sim; every morning you will see a different IP on my BB access simply because I turn off device at night. Furthermore, it can happen during the day this connection work very slow so I try to reset it restarting usb router (getting new IP everytime) and the only bot I use is Roomba.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Jan 14, 2021 1:08 pm

Your match on break function in general works poorly but the last few days it has just been a mess with fake arbs constantly because of game restart after timeout in tennis and basketball that your scanner does not register. Especially Dafabet is an issue, but it is a general problem with most bookies you scan. Please look into it.

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