Unfortunately, the issue is really complicated and it takes much more time than expected. Will do our best to process the task faster. Your continued patience is very much appreciated.ylinescu wrote: SAME WRONG ARBS
BetBurger.com - Your ideas, propositions and conserns!
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!
- sage44
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Re: BetBurger.com - Your ideas, propositions and conserns!
sage44 wrote:Almost 1 week has passed and the issue still exists, this is not acceptable. Pre-match scanning of BookMaker/BetCRIS seems to be fixed, but live scanning currently simply does not exist.betburger wrote:The problem is over 2 weeks now and no prospect of it being fixed. Over half of my monthly subscription has passed and i can't use one of the most vital bookmakers to me. Considering this is not the first time, i am incredibly frustrated with how betburger is handling this issue.sage44 wrote:
Once again, this is an issue. For a few hours now Betburger is not scanning BookMaker/BetCRIS in both live and prematch.
Below is an screenshot of BookMaker/BetCRIS live scanning ''bookmaker update time''.
We appreciate you bringing this matter to our attention.
We’re already working on the issue. The problem would be investigated and settled shortly. Your patience is much appreciated.
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BetBurger
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Your patience is much appreciated.
Re: BetBurger.com - Your ideas, propositions and conserns!
We’re still dealing with the issue since it appeared to be much more complicated. Hope to restore the scanning soon but there is no deadline at the moment.sage44 wrote:sage44 wrote:Almost 1 week has passed and the issue still exists, this is not acceptable. Pre-match scanning of BookMaker/BetCRIS seems to be fixed, but live scanning currently simply does not exist.betburger wrote: The problem is over 2 weeks now and no prospect of it being fixed. Over half of my monthly subscription has passed and i can't use one of the most vital bookmakers to me. Considering this is not the first time, i am incredibly frustrated with how betburger is handling this issue.
We appreciate you bringing this matter to our attention.
We’re already working on the issue. The problem would be investigated and settled shortly. Your patience is much appreciated.
Your patience is much appreciated.
- neptunes
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Re: BetBurger.com - Your ideas, propositions and conserns!
Hello,
Could you please check UK horse racing is not working on 365....
Thanks
Could you please check UK horse racing is not working on 365....
Thanks
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BetBurger
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Yes, there is an issue with horse racing and we're already dealing with it. Hope to settle it soon.
Thanks for waiting.
Re: BetBurger.com - Your ideas, propositions and conserns!
Hi,neptunes wrote: Hello,
Could you please check UK horse racing is not working on 365....
Thanks
Yes, there is an issue with horse racing and we're already dealing with it. Hope to settle it soon.
Thanks for waiting.
- Tblaugrana
- Gaining experience
- Karma: 3
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Re: BetBurger.com - Your ideas, propositions and conserns!
hello, is there a solution to pay less for the pre match surbet, because I am a beginner and the prices are too expensive for me
- sadedu95
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Re: BetBurger.com - Your ideas, propositions and conserns!
PLEASE CAN YOU FIX UNIBET FOR BASEBALL ALL FAKE
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!
Would you please provide us with some particular examples from our scanner and from the bookmaker’s site, so we can spot the mistake and fix it instantly?sadedu95 wrote: PLEASE CAN YOU FIX UNIBET FOR BASEBALL ALL FAKE
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BetBurger
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Thank you for getting in touch with our support team.
We have no active discount at the moment. But in case of any, you will certainly get a promotional code to your mailbox.
If there is anything else we can assist you with, please feel free to reach out.
Re: BetBurger.com - Your ideas, propositions and conserns!
Hi,Tblaugrana wrote: hello, is there a solution to pay less for the pre match surbet, because I am a beginner and the prices are too expensive for me
Thank you for getting in touch with our support team.
We have no active discount at the moment. But in case of any, you will certainly get a promotional code to your mailbox.
If there is anything else we can assist you with, please feel free to reach out.
- Tblaugrana
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Re: BetBurger.com - Your ideas, propositions and conserns!
no worries the prices are excessive, I will continue to go see your competitors
- sadedu95
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Re: BetBurger.com - Your ideas, propositions and conserns!
the over and under markets are completely wrong
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BetBurger
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Kindly attach some examples, if available.
Re: BetBurger.com - Your ideas, propositions and conserns!
Please send us more details on the issue. What difficulties are you currently experiencing and with what bookmakers?sadedu95 wrote: the over and under markets are completely wrong
Kindly attach some examples, if available.
- sadedu95
- Has experience
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Re: BetBurger.com - Your ideas, propositions and conserns!
i said its with unibet the over and under is a complete mess for example team totals. After i complained about william hill you have simply removed them completely from baseball. 888 is a complete mess. Is that you guys just dont care anymore,
- alealeale
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Re: BetBurger.com - Your ideas, propositions and conserns!
Agree 100% with sadedu95, I don't know what's happening, until last year you fixed IMMEDIATELY after our email the issues that could be possible to fix.
Now it's a pain, you even say "the problem is fixed" when it isn't absolutely true.
I've sent an email right now with Pinnacle live tennis (game winner) because on the matches Maleckova-Kilnarova and Meligeni-Park that kind of surebets keep disappearing even % was 1-2% (I've placed a couple of surebets despite your software didn't show the bets anymore).
My first email of this kind is on March.
Please check your email and PLEASE, don't ask me for other screenshot. It's written everything there.
Check the present matches to see the problem.
Now it's a pain, you even say "the problem is fixed" when it isn't absolutely true.
I've sent an email right now with Pinnacle live tennis (game winner) because on the matches Maleckova-Kilnarova and Meligeni-Park that kind of surebets keep disappearing even % was 1-2% (I've placed a couple of surebets despite your software didn't show the bets anymore).
My first email of this kind is on March.
Please check your email and PLEASE, don't ask me for other screenshot. It's written everything there.
Check the present matches to see the problem.
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!
We really appreciate the help of our customers since sometimes it's difficult to identify the problem without a particular example. We are very sorry that some bookmakers have scanning errors or are out of order through no fault of ours, but we will do our best to restore the proper scanning as fast as we can. Your patience is much appreciated.
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