Arbusers

Agree 100% with sadedu95, I don't know what's happening, until last year you fixed IMMEDIATELY after our email the issues that could be possible to fix.
Now it's a pain, you even say "the problem is fixed" when it isn't absolutely true.
I've sent an email right now with Pinnacle live tennis (game winner) because on the matches Maleckova-Kilnarova and Meligeni-Park that kind of surebets keep disappearing even % was 1-2% (I've placed a couple of surebets despite your software didn't show the bets anymore).
My first email of this kind is on March.
Please check your email and PLEASE, don't ask me for other screenshot. It's written everything there.
Check the present matches to see the problem.

We really appreciate the help of our customers since sometimes it's difficult to identify the problem without a particular example. We are very sorry that some bookmakers have scanning errors or are out of order through no fault of ours, but we will do our best to restore the proper scanning as fast as we can. Your patience is much appreciated.

Dear BB, the pic on attachment shows clearly that you have not to cry for bookies faults sometimes.
I've told you yesterday (I know, it's only one day ago) that hockey odd/even, and in general odd referring to goals of Belaland live INCLUDE OT...but you keep matching their odds with regular time rule bookies.
This is not a problem by Betaland side, why don't you remove it from that kind of surebet?
Is this so difficult? I guess no, it's just a click or something like that.
Please give me an explanation about this case, thanks.
I don't want to argue but, please, put yourself in my (our) shoes...it's so frustrating to lose time and energy
every time for problems like that.

alealeale wrote: Dear BB, the pic on attachment shows clearly that you have not to cry for bookies faults sometimes.
I've told you yesterday (I know, it's only one day ago) that hockey odd/even, and in general odd referring to goals of Belaland live INCLUDE OT...but you keep matching their odds with regular time rule bookies.
This is not a problem by Betaland side, why don't you remove it from that kind of surebet?
Is this so difficult? I guess no, it's just a click or something like that.
Please give me an explanation about this case, thanks.
I don't want to argue but, please, put yourself in my (our) shoes...it's so frustrating to lose time and energy
every time for problems like that.

We completely understand your concern. We’ve introduced the changes to the markets at the bookmaker yesterday, but, apparently, not all markets were corrected. The error has been fixed at the moment. Thank you for waiting.

Live is not working! white page, then full page, then after 5-10 second white page again...and it's saturday afternoon.
you have the video now

u increase 15-20% the price subscription and the live surbets still not working correctly. many delays,frozen odds and blank refresh every 10 seconds.
last weekend was the same.
the price must be aligned to the service and this is not this case

Until there won't be a worthy alternative we must bite the orange and keep buying the service...

alealeale wrote: Live is not working! white page, then full page, then after 5-10 second white page again...and it's saturday afternoon.
you have the video now

We appreciate you bringing this matter to our attention.
We have passed all the details to our technical team. The problem would be investigated and settled shortly. Your patience is much appreciated.

francescosol wrote: u increase 15-20% the price subscription and the live surbets still not working correctly. many delays,frozen odds and blank refresh every 10 seconds.
last weekend was the same.
the price must be aligned to the service and this is not this case

There are some issues and our technical team is already working on them. The problems would be settled shortly. Your patience is much appreciated.

Honestly what is the game you guys are playing, things have got so bad this week its insane.

sadedu95 wrote: Honestly what is the game you guys are playing, things have got so bad this week its insane.

Please send us more details on your issue. What difficulties are you currently experiencing?

As i said before and in multiple emails. 888 sport is a mess, unibet over and under in baseball is completely fake and william hill is showing fake ars also

sadedu95 wrote: As i said before and in multiple emails. 888 sport is a mess, unibet over and under in baseball is completely fake and william hill is showing fake ars also

We appreciate you're trying to help us fix the problem by highlighting it but as we've asked before, would you please send us examples as it's difficult to identify any without them?
Thank you in advance.

Lots of unresolved reported issue. This does not justify the price increase.

madridking wrote: Lots of unresolved reported issue. This does not justify the price increase.

But you will continue using it with the hope to get a discount sometime in the future right?