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BetBurger.com - Your ideas, propositions and conserns!

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galt88
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 06, 2021 8:59 pm

BetBurger wrote:
Wed Oct 06, 2021 1:23 pm
Unfortunately, there is always a possibility of malfunction since the scanning depends not only on our actions but on the bookmaker as well just like in the case with Pinnacle.

Since the rest of the bookies are working fine and the problem appears to be only with Pinnacle at the moment, no compensation is foreseen. As no deadline is available, one can always use the option to freeze the account for a period of 7 days or more: https://www.betburger.com/manual/account-freezing
You always finde a "good reason" why don`t want to extend our subscription , and generaly I understand your opinion , but this situation with Pinni is more different, everybody lose a lot of money and wasted time.Can you told me if I freezing my acc. how i wil be noticed if the problem was solved or not?!Freezing is not a solution and you know werry wel.

Pinnacle is the basic for our activity!

You need to show more respect for your clients,and extend our subscriptions with 5 days.

Best regards.
Galt88
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Oct 07, 2021 6:11 am

galt88 wrote:
Wed Oct 06, 2021 8:59 pm
BetBurger wrote:
Wed Oct 06, 2021 1:23 pm
Unfortunately, there is always a possibility of malfunction since the scanning depends not only on our actions but on the bookmaker as well just like in the case with Pinnacle.

Since the rest of the bookies are working fine and the problem appears to be only with Pinnacle at the moment, no compensation is foreseen. As no deadline is available, one can always use the option to freeze the account for a period of 7 days or more: https://www.betburger.com/manual/account-freezing
You always finde a "good reason" why don`t want to extend our subscription , and generaly I understand your opinion , but this situation with Pinni is more different, everybody lose a lot of money and wasted time.Can you told me if I freezing my acc. how i wil be noticed if the problem was solved or not?!Freezing is not a solution and you know werry wel.

Pinnacle is the basic for our activity!

You need to show more respect for your clients,and extend our subscriptions with 5 days.

Best regards.
Hi, galt88.

We realize this whole thing is frustrating for you. Our technical specialists are trying to get to the bottom of this, but the task is still in the process. As we've already informed above, there is no compensation, namely subscription extension, because of the Pinnacle malfunction. Compensation is only possible when the whole service is off (#14.b): https://www.betburger.com/terms Terms of use | BetBurger.
But you can be sure, that we will definitely inform you once the situation is stabilized. Just email us at support@betburger.com, in order to keep your personal details (email) private.

We greatly appreciate your patience.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Oct 08, 2021 3:38 pm

@BB just a question: how can you be wrong also on Betinasia and Sportmarket? You say you have tried to change Pinnacle method of scanning but why are those bookies wrong as well?
(Today is a pain, live is all wrong, it's very dangerous to place bets) hurry up please.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 09, 2021 8:14 am

alealeale wrote:
Fri Oct 08, 2021 3:38 pm
@BB just a question: how can you be wrong also on Betinasia and Sportmarket? You say you have tried to change Pinnacle method of scanning but why are those bookies wrong as well?
(Today is a pain, live is all wrong, it's very dangerous to place bets) hurry up please.
Hi!
The bookies are working properly at the moment. There was a temporary scanning issue on the side of a broker. But if the problem still persists, please let us know and we will do our best to fix it.
Lumberjack
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 09, 2021 3:40 pm

10bet is not scanning at all live.

Can you please fix??
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 10, 2021 9:18 am

Lumberjack wrote:
Sat Oct 09, 2021 3:40 pm
10bet is not scanning at all live.

Can you please fix??
Hi! Thank you for your message. Our team is aware of the problem and we are doing everything possible to fix it shortly.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Oct 12, 2021 3:06 pm

It has been passed more than a week and there are still same problems with scanning of pinnacle (and maybe other hardbooks).
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Oct 12, 2021 7:11 pm

There is still huge problems with 10bet and clones!

When will you have fixed this??
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 13, 2021 7:55 am

Lumberjack wrote:
Tue Oct 12, 2021 7:11 pm
There is still huge problems with 10bet and clones!

When will you have fixed this??
Thank you for your message.
Our team is working on fixing this problem. Hope to fix it within today/tomorrow. Your patience is much appreciated.
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 13, 2021 7:56 am

marco-vb wrote:
Tue Oct 12, 2021 3:06 pm
It has been passed more than a week and there are still same problems with scanning of pinnacle (and maybe other hardbooks).
Thank you for your message.
We’re aware of the issue and doing everything possible to handle the problem but it takes more time than expected. Will definitely do our best to speed up the process. Thank you for waiting.
Lumberjack
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 13, 2021 12:34 pm

BetBurger wrote:
Wed Oct 13, 2021 7:55 am
Lumberjack wrote:
Tue Oct 12, 2021 7:11 pm
There is still huge problems with 10bet and clones!

When will you have fixed this??
Thank you for your message.
Our team is working on fixing this problem. Hope to fix it within today/tomorrow. Your patience is much appreciated.
Could you do me the favor to post in here when the problem is solved?
Im buying your subscriptions on a daily basis, but it makes no sense to me to buy it if 10bet is not working.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Oct 14, 2021 6:15 am

Lumberjack wrote:
Wed Oct 13, 2021 12:34 pm
BetBurger wrote:
Wed Oct 13, 2021 7:55 am
Lumberjack wrote:
Tue Oct 12, 2021 7:11 pm
There is still huge problems with 10bet and clones!

When will you have fixed this??
Thank you for your message.
Our team is working on fixing this problem. Hope to fix it within today/tomorrow. Your patience is much appreciated.
Could you do me the favor to post in here when the problem is solved?
Im buying your subscriptions on a daily basis, but it makes no sense to me to buy it if 10bet is not working.
Yes, sure. Please email us with this request at support@betburger.com, so we'll inform you when 10bet is fixed right away.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Oct 14, 2021 12:49 pm

There is still Pinnacle wrong on live tennis, and probably not only there. Instead of putting resources into new services, you'd do better to fix the tons of problems you have on the bookies.
You prefer quantity to quality, this is the truth.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Oct 14, 2021 2:41 pm

alealeale wrote:
Thu Oct 14, 2021 12:49 pm
There is still Pinnacle wrong on live tennis, and probably not only there. Instead of putting resources into new services, you'd do better to fix the tons of problems you have on the bookies.
You prefer quantity to quality, this is the truth.
Thank you for your message.
Your feedback is very important to us and we will definitely take it into account. We value all our customers very much and try our best to provide the best service.
Our team is working on this issue. Your patience is much appreciated.
alealeale
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 16, 2021 2:20 pm

Today live service is embarrassing...Together with the other errors, I get a white page, then full, then half, then white again, every 3/5 seconds. Impossible to use, you are really touching the bottom. And the terrible thing is that there is no alternative, lucky you!

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