BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 11:18 am

Hi there! @madridking @marco-vb @barret19 @Lumberjack

You've recently received our Black Friday promo codes to your inbox (check spam/junk folder included).
There are won't be other discounts for year's subscriptions, unfortunately. Though, please be advised that you may use the available discount and your new tariff will be added to your current subscription (if that is the same).
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 12:43 pm

BetBurger wrote:
Fri Nov 26, 2021 11:18 am
Hi there! @madridking @marco-vb @barret19 @Lumberjack
There are won't be other discounts for year's subscriptions, unfortunately.
So there won't be Christmas discounts like every year...fantastic, you're great.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 1:30 pm

alealeale wrote:
Fri Nov 26, 2021 12:43 pm
BetBurger wrote:
Fri Nov 26, 2021 11:18 am
Hi there! @madridking @marco-vb @barret19 @Lumberjack
There are won't be other discounts for year's subscriptions, unfortunately.
So there won't be Christmas discounts like every year...fantastic, you're great.
We do apologize for any confusion that may have occurred. If we are going to have any promo for Christmas, we will definitely let you know via email. Please make sure to check your inbox from time to time.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 2:31 pm

Realy It’s a shame. By email, I had clearly been confirmed a promotion presence for Black Friday. Many waited for it ;result : You offer one for 30 days and only for surebet......
You know very well why you do this, you only have a large number of bookmakers compared to other platforms. Everyone here says that your service has deteriorated but many things are ignored. The only communication we have is broken promises or incoherent talk.

You have never recognized that the quality of your service has declined. You feel not worried as long as there is no competition and no matter what you do, people will continue to pay.
I sincerely hope to see competition come, as the customer’s opinion leaves you indifferent
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 3:35 pm

I for one am leaving in a few days after many years of using them. They simply do not care for not getting 1500€ a year from me I guess, because they have done nothing to help me in adding any new bookmakers, and I have been asking them for 6 months all they say is try adding other bookmakers to your scanning, like I am 3 years old and I do not know that, and like I have not tried it. They have gone from great to terrible for me in 6 months. If you are from a country where you can add the bookmakers they have then there is no problem, but as soon as you are from somewhere lese where a lot of bookmakers do not accept players from your country, then you are on your own.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 5:41 pm

madridking wrote:
Fri Nov 26, 2021 2:31 pm
Realy It’s a shame. By email, I had clearly been confirmed a promotion presence for Black Friday. Many waited for it ;result : You offer one for 30 days and only for surebet......
You know very well why you do this, you only have a large number of bookmakers compared to other platforms. Everyone here says that your service has deteriorated but many things are ignored. The only communication we have is broken promises or incoherent talk.

You have never recognized that the quality of your service has declined. You feel not worried as long as there is no competition and no matter what you do, people will continue to pay.
I sincerely hope to see competition come, as the customer’s opinion leaves you indifferent
We would like to pay your attention to the fact that our promotional offers are mainly based on the clients' requests and needs. That is why, the Black Friday discount is applied only to the most popular Surebets tariffs. However, we will mind your preferences for future discounts offers.

Speaking about the quality of our service, yes, we are aware of the scanning issues that have recently occurred. Please note that we understand how it is crucial for our clients to have proper and stable scanning of the preferred bookies, but please note that most problems appear on the bookmakers' side. Nevertheless, our team is working on having them resolved as soon as possible, and we sincerely hope to see the service improvements in the near future.

Thank you for understanding and your patience.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 26, 2021 6:59 pm

kubasar wrote:
Fri Nov 26, 2021 3:35 pm
I for one am leaving in a few days after many years of using them. They simply do not care for not getting 1500€ a year from me I guess, because they have done nothing to help me in adding any new bookmakers, and I have been asking them for 6 months all they say is try adding other bookmakers to your scanning, like I am 3 years old and I do not know that, and like I have not tried it. They have gone from great to terrible for me in 6 months. If you are from a country where you can add the bookmakers they have then there is no problem, but as soon as you are from somewhere lese where a lot of bookmakers do not accept players from your country, then you are on your own.
We are trying to add bookmakers for different regions, and the list of the provided bookies is expanded gradually. Furthermore, it is also important for other customers to be able to use the available bookmakers, because if we spend huge resources on adding some custom bookie, but it will only be used by some users on a rare occasion, then there is little sense in doing so. We will once again consider your suggestions, and if there will be such an opportunity of adding mentioned bookmakers, we will definitely add them to the scanner.
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Re: BetBurger.com

Sat Nov 27, 2021 12:21 pm

And yet again , bet365 odds are not working , neither live , nor pre-live.

I can promise you I will be writing in this thread from now on every time your system crashes. And I encourage the other members to do so, that will protect new users from paying for nothing ( it is obvious bet365 is the bookie used by most)

@betburger , let me ask you , are you going to fix this issue in the foreseeable future , or is it the "the problem is from their side" excuse again ?
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Re: BetBurger.com

Sat Nov 27, 2021 1:22 pm

icanwin wrote:
Sat Nov 27, 2021 12:21 pm
And yet again , bet365 odds are not working , neither live , nor pre-live.

I can promise you I will be writing in this thread from now on every time your system crashes. And I encourage the other members to do so, that will protect new users from paying for nothing ( it is obvious bet365 is the bookie used by most)

@betburger , let me ask you , are you going to fix this issue in the foreseeable future , or is it the "the problem is from their side" excuse again ?
We totally understand your frustration. Please be advised that we are aware of the problem, and it keeps reappearing due to the scanning source we are currently using. Whenever we encounter an issue in the feed, we switch to the alternative scanning source and try to fix that issue. Nevertheless, our team is dealing with it at the moment, and we will do everything possible to have this problem removed in full. Your patience is highly appreciated.
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Re: BetBurger.com

Sat Nov 27, 2021 1:31 pm

Not working prematch
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Re: BetBurger.com

Sat Nov 27, 2021 2:07 pm

macola wrote:
Sat Nov 27, 2021 1:31 pm
Not working prematch
Please advise what bookie you are referring to? Also, we would really appreciate it if you could send us a screenshot of the problem on our side and from the side of the bookmaker.
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Re: BetBurger.com

Sat Nov 27, 2021 7:55 pm

Where did Novibet go?
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Re: BetBurger.com

Sun Nov 28, 2021 8:29 am

makemefamous19 wrote:
Sat Nov 27, 2021 7:55 pm
Where did Novibet go?
There are scanning issues of the Novibet bookmaker. Our technical team is working on the problem and it would be settled shortly. Your patience is much appreciated.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 29, 2021 7:46 am

It is like you do not even listen to what I write to you. There is no problem adding 5 italian bookies, that only Italians can use, as people from other countries can not register. Also there are no problems adding spanish bookmakers, that only people who live in Spain can use. And of course adding greek bookmakers is no problem, even when all of the listed can only be used by a selected group of people who live there, and they also have no clones. But when I ask you to add 1bet or 18bet, which are all huge bookmakers, where people from 100 countries can register, then have a lot of arbs, and they have at least 10 clone sites which we can all use and register there and you say that is a custom bookie that only some users can use on a rare ocasion ? Who are you kidding here really ? And for adding karamba, hopa and their clones. Again people from at least 50 countries can register, they pay out the money, they do not cancel bets, they have a lot of arbs, and there are at least 6 clone sites, and what do you say ?? a custom bookie that only some players can use. You know what, do what you want, I am done with you. Keep on doing what you are doing and see how it works out, I am tired of this as it gets us nowhere, you are not adding any new bookmakers, and I am not paying for your subscription anymore.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 29, 2021 8:09 am

One of the problems of products like this, is that it can't be tailor made according to the needs of every individual separately. Everyone from his/her own angle believes that his/her needs is above everyone else's. I m afraid this is not how it works.
BetBurger on the other hand, like every other service, has its own needs and restrains. They know what the Italian/Spanish/Greek markets account for. Basically, these 3 markets are among the top 5 markets in Europe. And most probably, the need for Codere and Stoiximan is far bigger than for 18bet, that is not accessible in these countries and other regulated countries.
In addition, on the side of restrains, adding a bookmaker will absorb resources that might be focusing on something else. Someone has to pay for these resources and if a 5 euro fee is needed on top of every subscription then you have 100s of members moaning for that.
What would you do? Satisfy 1 and have 100 moaning?

I am not trying to defend anyone here. I m just trying to highlight a reality.

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