Arbusers

icanwin wrote: ↑

Sun Jul 10, 2022 7:01 pm

BetBurger wrote: ↑

Sun Jul 10, 2022 4:13 pm

icanwin wrote: ↑

Sun Jul 10, 2022 2:29 pm

I do understand that there are technical issues in every service.

What I do not understand is the way they are replying to the arb community , as if we are some kind of idiots.

And I am not talking just about betburger here.

I can understand your concern, and would definitely be frustrated in a similar situation too. To be on the same page, please describe what exactly in our replies was offensive or confusing so that we could explain everything better to you.

Offensive is that you do not accept the fact that bet365 is 90% of all arbers profit , either pre or live.

And when sh*t hits the fan , you are always repeating the same thing like a broken record:

"freeze your account" , "include other bookmakers"

Well guess what , when somebody has paid for your service , they are expecting to make profit from the bookmakers included. Why should I freeze my account , when no timeframe is given? I have paid for your services , so I can make profit. Making no profit due to lack of some scanning issues is actually a LOSS.

And the "including other bookmakers" reply is also an absolute gem. If I could include another bookmaker , I would have done it already. Or maybe you know some other bookmaker will the same events, markets and odds as bet365 ? Because if you do , please do tell so !

We’re sorry to hear that the service falls short of your expectations, but being a professional gambler, you are well aware that all bookmakers experience scanning issues from time to time. Bet365 is definitely our top priority right now, so we are doing our best to restore its proper scanning as fast as we can.

Our sincere apologies for the inconvenience caused, and we appreciate your understanding while we sort this out.

barret19 wrote: ↑

Sun Jul 10, 2022 11:56 pm

BetBurger wrote: ↑

Sun Jul 10, 2022 7:51 am

barret19 wrote: ↑

Sat Jul 09, 2022 5:50 pm

Hello we are still waiting for new south american bookies:

williamhill.co
betfair.com.co
zamba.co
megapuesta.co
coolbet

Thank you for your continued patience. This information will be forwarded over to our management team as well as the appropriate department for further review. We are always happy to receive bright ideas from interested customers like yourself and we hope that you continue to share them with us in the future. Additionally, please note that we do scan the following bookie from your list:
- sports.williamhill.com
- www.betfair.com

Williamhill.co share odds with karamba (but different event IDs).
Betfair.co have unique odds and layout (totally different from betfair.com)

Thank you for the last update. We will definitely mind your bookmakers' suggestion when adding new bookies to the service.

Of course, the problem is not solved. I understand that there are difficulties in scanning some bookmakers, but you are more busy bringing new bookmakers or functionality instead of focusing on improving the scanner.
For example, you added American books to compete with oddsjam.
And then when the service is not fully functional, prices should not be increased as you have done, on the contrary prices should be reduced, at least for old customers.

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

madridking wrote: ↑

Tue Jun 21, 2022 4:49 pm

Hi,

Betclic scanning is bad. The scanner detects false values and also closed odds (see attachment).
Issue reported several times since several months. Nothing is done.

Nothing is improving unfortunately. Apart from the addition of new local bookmakers to attract more customers.

We have always supported you, especially in difficult times, but we all here have the impression of paying for a service that deteriorates over time, the issues we report to you are not dealt with or dealt with very late.
The quality / price ratio has become very disappointing.

Thank you for sharing your feedback with us.
We totally understand your frustration and will try to give you as much information as possible concerning your query.

Our team will definitely check the scanning of Betclic and do its best to restore proper scanning.
As for quality and price, it all depends on different factors. We're expanding our services, which is quite logical. But taking into account the specific nature of the sports betting sphere, it's sometimes complicated to maintain all bookmakers operational.
Not only because of our actions but because most of them are trying to suspend access to their feed and block the parsing.

These are the problems that we're facing right now with many bookmakers, and this currently being the main reason for some complications. Also, all the bookmakers have priority status that may obviously differ from what you like to be presented to you as a customer. Anyway, we'll try to do our utmost to provide you with the best service possible to the best of our ability.
Thank you so much for your understanding and patience.

madridking wrote: ↑

Mon Jul 11, 2022 9:37 pm

Of course, the problem is not solved. I understand that there are difficulties in scanning some bookmakers, but you are more busy bringing new bookmakers or functionality instead of focusing on improving the scanner.
For example, you added American books to compete with oddsjam.
And then when the service is not fully functional, prices should not be increased as you have done, on the contrary prices should be reduced, at least for old customers.

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

madridking wrote: ↑

Tue Jun 21, 2022 4:49 pm

Hi,

Betclic scanning is bad. The scanner detects false values and also closed odds (see attachment).
Issue reported several times since several months. Nothing is done.

Nothing is improving unfortunately. Apart from the addition of new local bookmakers to attract more customers.

We have always supported you, especially in difficult times, but we all here have the impression of paying for a service that deteriorates over time, the issues we report to you are not dealt with or dealt with very late.
The quality / price ratio has become very disappointing.

Thank you for sharing your feedback with us.
We totally understand your frustration and will try to give you as much information as possible concerning your query.

Our team will definitely check the scanning of Betclic and do its best to restore proper scanning.
As for quality and price, it all depends on different factors. We're expanding our services, which is quite logical. But taking into account the specific nature of the sports betting sphere, it's sometimes complicated to maintain all bookmakers operational.
Not only because of our actions but because most of them are trying to suspend access to their feed and block the parsing.

These are the problems that we're facing right now with many bookmakers, and this currently being the main reason for some complications. Also, all the bookmakers have priority status that may obviously differ from what you like to be presented to you as a customer. Anyway, we'll try to do our utmost to provide you with the best service possible to the best of our ability.
Thank you so much for your understanding and patience.

Thank you for sharing your thoughts.
Kindly note that each department in our company is responsible for different tasks and those people who manage adding new bookies have nothing to do with those who are fixing the bugs. If some problems are still on, the issues should appear much more complicated and cannot be handled fast. Anyway, our team will do all its best to fix them eventually.

madridking wrote: ↑

Mon Jul 11, 2022 9:37 pm

Of course, the problem is not solved. I understand that there are difficulties in scanning some bookmakers, but you are more busy bringing new bookmakers or functionality instead of focusing on improving the scanner.
For example, you added American books to compete with oddsjam.
And then when the service is not fully functional, prices should not be increased as you have done, on the contrary prices should be reduced, at least for old customers.

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

madridking wrote: ↑

Tue Jun 21, 2022 4:49 pm

Hi,

Betclic scanning is bad. The scanner detects false values and also closed odds (see attachment).
Issue reported several times since several months. Nothing is done.

Nothing is improving unfortunately. Apart from the addition of new local bookmakers to attract more customers.

We have always supported you, especially in difficult times, but we all here have the impression of paying for a service that deteriorates over time, the issues we report to you are not dealt with or dealt with very late.
The quality / price ratio has become very disappointing.

Thank you for sharing your feedback with us.
We totally understand your frustration and will try to give you as much information as possible concerning your query.

Our team will definitely check the scanning of Betclic and do its best to restore proper scanning.
As for quality and price, it all depends on different factors. We're expanding our services, which is quite logical. But taking into account the specific nature of the sports betting sphere, it's sometimes complicated to maintain all bookmakers operational.
Not only because of our actions but because most of them are trying to suspend access to their feed and block the parsing.

These are the problems that we're facing right now with many bookmakers, and this currently being the main reason for some complications. Also, all the bookmakers have priority status that may obviously differ from what you like to be presented to you as a customer. Anyway, we'll try to do our utmost to provide you with the best service possible to the best of our ability.
Thank you so much for your understanding and patience.

They are no competition to odds Jam.
Still missing a couple american bookies such as caesars, wynnbet and pointsbet.

barret19 wrote: ↑

Tue Jul 12, 2022 11:02 am

madridking wrote: ↑

Mon Jul 11, 2022 9:37 pm

Of course, the problem is not solved. I understand that there are difficulties in scanning some bookmakers, but you are more busy bringing new bookmakers or functionality instead of focusing on improving the scanner.
For example, you added American books to compete with oddsjam.
And then when the service is not fully functional, prices should not be increased as you have done, on the contrary prices should be reduced, at least for old customers.

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

Thank you for sharing your feedback with us.
We totally understand your frustration and will try to give you as much information as possible concerning your query.

Our team will definitely check the scanning of Betclic and do its best to restore proper scanning.
As for quality and price, it all depends on different factors. We're expanding our services, which is quite logical. But taking into account the specific nature of the sports betting sphere, it's sometimes complicated to maintain all bookmakers operational.
Not only because of our actions but because most of them are trying to suspend access to their feed and block the parsing.

These are the problems that we're facing right now with many bookmakers, and this currently being the main reason for some complications. Also, all the bookmakers have priority status that may obviously differ from what you like to be presented to you as a customer. Anyway, we'll try to do our utmost to provide you with the best service possible to the best of our ability.
Thank you so much for your understanding and patience.

They are no competition to odds Jam.
Still missing a couple american bookies such as caesars, wynnbet and pointsbet.

We appreciate your feedback and will definitely consider adding more bookies to our scanner in the future.

Betburger can you notisfy here when bet365 is working without any problems?

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

Thank you for sharing your thoughts.
Kindly note that each department in our company is responsible for different tasks and those people who manage adding new bookies have nothing to do with those who are fixing the bugs. If some problems are still on, the issues should appear much more complicated and cannot be handled fast. Anyway, our team will do all its best to fix them eventually.

In this case, why not compensate customers or offer them discounts if you think it will be complicated and it is not resolved quickly?
Everyone complained about the excessive increase in your prices and the decline in the quality of the scan. When the war started in Ukraine, everyone here supported you and everyone understood that it was going to be difficult for you to maintain a functioning service. What did you give in return, if not to never have listened to your customers ? The good days of betburger seem far away...
And then for Betclic, I don't understand, why did you remove "Expect" which worked very well?.

Lumberjack wrote: ↑

Thu Jul 14, 2022 10:32 am

Betburger can you notisfy here when bet365 is working without any problems?

Would you please indicate your email address so that we could notify you once the problem with Bet365 is resolved?

madridking wrote: ↑

Thu Jul 14, 2022 4:20 pm

BetBurger wrote: ↑

Tue Jun 21, 2022 5:50 pm

Thank you for sharing your thoughts.
Kindly note that each department in our company is responsible for different tasks and those people who manage adding new bookies have nothing to do with those who are fixing the bugs. If some problems are still on, the issues should appear much more complicated and cannot be handled fast. Anyway, our team will do all its best to fix them eventually.

In this case, why not compensate customers or offer them discounts if you think it will be complicated and it is not resolved quickly?
Everyone complained about the excessive increase in your prices and the decline in the quality of the scan. When the war started in Ukraine, everyone here supported you and everyone understood that it was going to be difficult for you to maintain a functioning service. What did you give in return, if not to never have listened to your customers ? The good days of betburger seem far away...
And then for Betclic, I don't understand, why did you remove "Expect" which worked very well?.

We have Terms and Conditions of our service use which you have agreed to upon registration on our website. All such situations are overseen there, and particularly, in this case, no compensation is foreseen. Please make sure to be familiar with the terms you had accepted: https://www.betburger.com/terms

Moreover, our teams are doing everything possible to maintain stable operation of our service and resolve ongoing scanning problems. But you seem like not particularly care to even read our replies and status updates. We are doing everything we can these days, and if it is still not enough for you, then it makes sense. Thank you for your support during the ongoing war in Ukraine, and let me please remind you that it has not finished as of yet. We are still fighting against the genocide of our nation, and most of our technical team is working despite everyday life threats and attacks.

Furthermore, all tasks are being addressed according to their priority. We've managed to resolve the most recent issues, but sometimes problem resolution takes more time than it was expected. That is why your patience and understanding are particularly appreciated especially during these hard times.

You are free to freeze your current subscription in order not to lose any funds, or simply pause гыу of our service until we resolve the problems connected with the needed for you bookmakers. If there is still any question you'd like to receive an answer to, please reach out to us via email.

Speaking about Betclic, please elaborate on describing your question in more details.

Pinnacle pre match with Big Big problems
I don´t know what´s next, this service been awful

Hi,
Betonline is off. Can you fix the problem? Thanks

realbusiness wrote: ↑

Wed Jul 20, 2022 10:03 am

Hi,
Betonline is off. Can you fix the problem? Thanks

Hello, our technical team has just finished the task to fix this problem. Please check scanning and your end and let us know if everything works correctly.

BetBurger wrote: ↑

Thu Jul 14, 2022 5:42 pm

Lumberjack wrote: ↑

Thu Jul 14, 2022 10:32 am

Betburger can you notisfy here when bet365 is working without any problems?

Would you please indicate your email address so that we could notify you once the problem with Bet365 is resolved?

Bet365 incorrect lines everywhere live

Lumberjack wrote: ↑

Sat Jul 23, 2022 12:27 pm

BetBurger wrote: ↑

Thu Jul 14, 2022 5:42 pm

Lumberjack wrote: ↑

Thu Jul 14, 2022 10:32 am

Betburger can you notisfy here when bet365 is working without any problems?

Would you please indicate your email address so that we could notify you once the problem with Bet365 is resolved?

Bet365 incorrect lines everywhere live

Unfortunately, problems with bet365 occur frequently and we have not been able to stabilize the work yet. Our team is working on the problem.
Thanks for understanding