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BetBurger.com - Your ideas, propositions and conserns!

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macola
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 15, 2022 4:18 pm

bet365 prematch surebet not working at all
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 16, 2022 7:48 am

macola wrote:
Sat Oct 15, 2022 4:18 pm
bet365 prematch surebet not working at all
Hi,

The thing is that we’ve switched to the alternative scanning source of Prematch Bet365 again since the previous one ceased working and we’re fixing it right now. The mentioned source may contact errors, delays and omissions Our technical team is currently working on having the scanning of Bet365 completely stabilized in Prematch.

We hope for your understanding.
macola
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 19, 2022 3:37 pm

please do fix for bet365 prematch.

not working properly for 7 days in a row
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Oct 19, 2022 4:52 pm

macola wrote:
Wed Oct 19, 2022 3:37 pm
please do fix for bet365 prematch.

not working properly for 7 days in a row
We totally get your point, but when it comes to Bet365 - there is no technical opportunity to solve the issue right away. The thing is that we had to change the scanning source for this bookmaker, so that is the reason you see some scanning failures. Our technical team is working on restoring the previous scanning source, and we hope they’ll manage to do that in the nearest future.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Oct 21, 2022 1:02 am

CAN YOU NOW PLEASE ICE HOCKEY FOR BET365 ITS A JOKE NOW
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Oct 21, 2022 7:16 am

sadedu95 wrote:
Fri Oct 21, 2022 1:02 am
CAN YOU NOW PLEASE ICE HOCKEY FOR BET365 ITS A JOKE NOW
Yes, we are aware of the problems with this particular kind of sport. Unfortunately, our tech team has not yet found the solution to this issue.

Providing incorrect scanning on purpose is not what we seek to achieve when it comes to Bet365, since it’s one of the TOP bookies. We indeed try our best, but still haven’t found a way out of the given situation.

We hope for your patience and understanding.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 22, 2022 12:18 am

My Betburger account got blocked. When i try logging in i receive this message: ''Your account has been blocked due to suspicious activity. Please contact the administrator''

I checked my email, and BB sent me this:
Dear User,

Your account has been blocked due to systematic violation of our Terms of Use

The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
If you think the ban was made by mistake, please contact us via support ticket with subject “Account blocked” and kindly provide information on how you use the service.


Sincerely
BetBurger team

Anyone else got blocked today or recently due to these reasons? I am 100% confident that this is a mistake, since i never did anything that comes remotely close to violating ToS. I already sent BB an email, but my account is still blocked. Please look at this as fast as possibe BetBurger. In the best time of the week, i am unable to use my BB account and i currently have paid an 180 day subscription that is not even halfway through.
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 22, 2022 8:20 am

sage44 wrote:
Sat Oct 22, 2022 12:18 am
My Betburger account got blocked. When i try logging in i receive this message: ''Your account has been blocked due to suspicious activity. Please contact the administrator''

I checked my email, and BB sent me this:
Dear User,

Your account has been blocked due to systematic violation of our Terms of Use

The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
If you think the ban was made by mistake, please contact us via support ticket with subject “Account blocked” and kindly provide information on how you use the service.


Sincerely
BetBurger team

Anyone else got blocked today or recently due to these reasons? I am 100% confident that this is a mistake, since i never did anything that comes remotely close to violating ToS. I already sent BB an email, but my account is still blocked. Please look at this as fast as possibe BetBurger. In the best time of the week, i am unable to use my BB account and i currently have paid an 180 day subscription that is not even halfway through.
Thank you for contacting us regarding this matter.
Kindly note that we've passed your query to the appropriate department and as soon as it is addressed, we'll immediately let you know.
Thank you for waiting.
sadedu95
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 22, 2022 9:13 pm

The performance of the service today has been reduced. The time between scanning has been reduced which means man of the lines are stale and arbs that used to exist before are not beting picked up. :(
sage44
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Oct 22, 2022 11:11 pm

sage44 wrote:
Sat Oct 22, 2022 12:18 am
My Betburger account got blocked. When i try logging in i receive this message: ''Your account has been blocked due to suspicious activity. Please contact the administrator''

I checked my email, and BB sent me this:
Dear User,

Your account has been blocked due to systematic violation of our Terms of Use

The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
If you think the ban was made by mistake, please contact us via support ticket with subject “Account blocked” and kindly provide information on how you use the service.


Sincerely
BetBurger team

Anyone else got blocked today or recently due to these reasons? I am 100% confident that this is a mistake, since i never did anything that comes remotely close to violating ToS. I already sent BB an email, but my account is still blocked. Please look at this as fast as possibe BetBurger. In the best time of the week, i am unable to use my BB account and i currently have paid an 180 day subscription that is not even halfway through.
24 Hours have passed, still no reply. I wonder if i will get the day i lost back...
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 23, 2022 8:01 am

sadedu95 wrote:
Sat Oct 22, 2022 9:13 pm
The performance of the service today has been reduced. The time between scanning has been reduced which means man of the lines are stale and arbs that used to exist before are not beting picked up. :(
Would you please give any particular examples of the described problem?
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 23, 2022 8:02 am

sage44 wrote:
Sat Oct 22, 2022 11:11 pm
sage44 wrote:
Sat Oct 22, 2022 12:18 am
My Betburger account got blocked. When i try logging in i receive this message: ''Your account has been blocked due to suspicious activity. Please contact the administrator''

I checked my email, and BB sent me this:
Dear User,

Your account has been blocked due to systematic violation of our Terms of Use

The User undertakes not to use any automatic means (software, robots, bots, etc.) for wide-scale readout of the information provided by the Service.
If you think the ban was made by mistake, please contact us via support ticket with subject “Account blocked” and kindly provide information on how you use the service.


Sincerely
BetBurger team

Anyone else got blocked today or recently due to these reasons? I am 100% confident that this is a mistake, since i never did anything that comes remotely close to violating ToS. I already sent BB an email, but my account is still blocked. Please look at this as fast as possibe BetBurger. In the best time of the week, i am unable to use my BB account and i currently have paid an 180 day subscription that is not even halfway through.
24 Hours have passed, still no reply. I wonder if i will get the day i lost back...
Your case has been passed to our Risk Department for further investigation. Due to the weekend, it may take more time for the reply to be received. However, as soon as any update is received, we'll let you know.
sadedu95
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 23, 2022 2:59 pm

It seems as though you have increased the time between each time you scan the odds. So for example arbs will show for a minute or longer where in reality the odds have since changed. If you like i can send through screenshots. I am sure your developers will know what i am talking about.

Is there anyone else in the forum who is experiencing the same thing
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 23, 2022 3:12 pm

sadedu95 wrote:
Sun Oct 23, 2022 2:59 pm
It seems as though you have increased the time between each time you scan the odds. So for example arbs will show for a minute or longer where in reality the odds have since changed. If you like i can send through screenshots. I am sure your developers will know what i am talking about.

Is there anyone else in the forum who is experiencing the same thing
Kindly send us screenshots with certain examples of this issue that you've noticed. Thank you in advance!
Nameren
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Oct 23, 2022 5:23 pm

It looks like something is happening with BB indeed. Just in the last few days it looks like a few bookmakers have been stopped from prematch scanning including Smarkets exchange... And I don't mean brought down for a few days for finding a fix based on the reply I got:
I can understand that it’s frustrating to lose a bookmaker that you’ve come to rely on like that. Currently, Smarkets has been disabled from Prematch, and it is only available in Live scanning so far.

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