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BetBurger.com - Your ideas, propositions and conserns!

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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 18, 2022 10:42 am

good morning. ok thanks, it seems to me already improved.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Nov 19, 2022 10:21 am

After informing you 1) via mail, 2) through your megaphone tool (as you suggested), months ago for the first time, and repeat and repeat, let's see if the forum can be a good way to fix this issue.
Why do you keep considering 1 of 1x2 as 1 moneyline? on Planet?
If the match ends in draw we lose on planet and get refunded on betfair.
This problem is not due to bookies shield, it is wrongly matched by you.
Same problem on Goldbet, several emails in the past to ask you to remove these wrong surebets.
It's not the issue himself, I'm able to avoid to bet, it's time I lose to continue sending you documents and nothing change.
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BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Nov 19, 2022 1:10 pm

alealeale wrote:
Sat Nov 19, 2022 10:21 am
After informing you 1) via mail, 2) through your megaphone tool (as you suggested), months ago for the first time, and repeat and repeat, let's see if the forum can be a good way to fix this issue.
Why do you keep considering 1 of 1x2 as 1 moneyline? on Planet?
If the match ends in draw we lose on planet and get refunded on betfair.
This problem is not due to bookies shield, it is wrongly matched by you.
Same problem on Goldbet, several emails in the past to ask you to remove these wrong surebets.
It's not the issue himself, I'm able to avoid to bet, it's time I lose to continue sending you documents and nothing change.
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Hope you received the email we sent you earlier today! Our tech team is already in the process of fixing the mentioned issue. At the moment we have no deadline for the resolution of this problem, but we may assure you that it will be fixed as soon as possible. We appreciate your patience and understanding!
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Nov 26, 2022 5:17 pm

So we are well into the world cup and the issues that i mentioned over a month ago still exist. You have brought a new tool bet365 reserve, again this is not working either
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Nov 26, 2022 5:45 pm

sadedu95 wrote:
Sat Nov 26, 2022 5:17 pm
So we are well into the world cup and the issues that i mentioned over a month ago still exist. You have brought a new tool bet365 reserve, again this is not working either
@sadedu95 our team is in the process of testing new sources for Bet365, which is why you can encounter some errors, delays, or omissions while working with it. We are planning on completing the testing as soon as possible, so your patience and understanding are appreciated. As to the Bet365 (reserve), could you, please, describe what is not working for you properly?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Nov 26, 2022 6:37 pm

The issues i stated over a month ago were in relation to the delay in scanning, which effected all books. With regards to bet365 reserve arbs are appearing in your software where the odds for bet365 res are delayed, meaning the software is showing the odds that existed some 30 seconds before
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Nov 27, 2022 10:26 am

sadedu95 wrote:
Sat Nov 26, 2022 6:37 pm
The issues i stated over a month ago were in relation to the delay in scanning, which effected all books. With regards to bet365 reserve arbs are appearing in your software where the odds for bet365 res are delayed, meaning the software is showing the odds that existed some 30 seconds before
We totally get your concern. However, it's quite difficult to address the issue if you claim it's with all the bookies provide. With a lack of specific examples, it's hard to identify any kind of failure.
As for Bet365 reserve, the update speed for this bookie is 30 sec, so it's quite possible that some error occur during this 30 sec before the odds get updated.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Nov 27, 2022 3:22 pm

I have sent multiple examples as one of the previous posters said, what is easy to identify is the matches on break function does not work anymore the way it use to. As for the 30 second delay on bet365, the delay occurs quite consistantly so i am not sure what link is broken. If you would like more examples i shall send them through
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Nov 27, 2022 4:16 pm

sadedu95 wrote:
Sun Nov 27, 2022 3:22 pm
I have sent multiple examples as one of the previous posters said, what is easy to identify is the matches on break function does not work anymore the way it use to. As for the 30 second delay on bet365, the delay occurs quite consistantly so i am not sure what link is broken. If you would like more examples i shall send them through

Thanks for the feedback!
Oh, yes, there is definitely a problem with the Matches on break notion that we're working on at the moment. We'll update you as soon as the option is fixed. As for Bet365, the situation is difficult in general. We're about to introduce several scanning sources and merge them eventually for a better odds selection.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Mon Nov 28, 2022 1:54 pm

As you probably know we requested feedback from our members that was passed to BetBurger with relative material. We worked closely with BetBurger to explain in detail the nature of the problems as described by our members.

All these weeks we are in very close cooperation with BetBurger. We were silent for good reasons, I m sure you understand as many things can not be said in public. So today we received a message from BetBurger that follows:

''What we have been doing for the last 1-2 weeks:

1) Bet365 live delays fixed.
2) Sisal live delays fixed.
3) Problem with Bet365 live score fixed (the match on break option).
4) Bugs and delayed odds with some other bookies in the live section have been fixed.

We did our best to all the issues you’ve described and constantly try to improve our services. If you notice these or any other problems again, kindly let me know.

At the moment the most problematic bookies still are:
Codere
Ladbrokes
TonyBet
Mozzartbet

And sometimes Superbet, Eurobet.''
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Nov 29, 2022 10:20 am

So I would like to speak some more about the current state of play to help our members understand exactly what the bigger picture is. This is my opinion, based on discussions I have with many experienced figures of both sides of the fence. Understand that you must read between the lines as I don't want to create new risks for the community and everyone's business.

We are in a phase, that bookmakers are taking active measures against alert services. This is not only about BetBurger, it is about more alert services. I believe BetBurger is a high priority target being the most popular alert service in the market. Bookmakers realised the damage alert services are causing to their profitability and they decided to block access, or even worse disorientate them. Like other instances lavish contracts are given to companies with the task to raise defending walls. Their power, abilities, and workforce are beyond what the alert services industry would be able to take.

It started from a well known bookmaker with vast resources and it now extends to other bookmakers. Every industry event is a place where bookmakers are contacting or getting contacted by the companies that build the defending walls. Of course, bookmakers with resources will be pioneering and smaller bookmakers will follow later, or will choose more traditional ways to defend.

This is a phase. Being in these business since 2003, I have seen a lot of phases. Most probably we will pass this too.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Dec 06, 2022 9:18 pm

Betburger Not working for Sportsbet.io
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Dec 07, 2022 12:15 am

please can you change the format back to the old way, where overtime/period is at the top
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Dec 07, 2022 10:58 am

Ahmet wrote:
Tue Dec 06, 2022 9:18 pm
Betburger Not working for Sportsbet.io
Unfortunately, certain technical scanning issues have recently occurred with Live Sportsbet. Our technical team has been notified about this problem and will investigate the case as soon as possible.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Dec 07, 2022 11:00 am

sadedu95 wrote:
Wed Dec 07, 2022 12:15 am
please can you change the format back to the old way, where overtime/period is at the top
Let me please bring your attention to the fact that now we define and display surebets between different periods as well. For example, the first bet is on a total over 1.5 in the regular time, and the second bet will be on a total under 1.5 with overtime/ extra time. Thus, displaying one period for the entire surebet is no longer considered as accurate/relevant information.

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