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BetBurger.com - Your ideas, propositions and conserns!

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alealeale
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 24, 2023 9:47 am

Personally, I keep buying their products (both for surebets) but I'm not happy with paying also for a service I don't use (and I don't want to start using).
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Nov 24, 2023 12:21 pm

arbusers wrote:
Fri Nov 24, 2023 8:15 am

You are very wrong here.
This thread is giving you the chance to openly criticise BetBurger, and share your opinion with other members of the forum. If your opinion is correct, then others will take it into account before purchasing, (or not purchasing) any product from BetBurger. In the end, it will push (or help) BetBurger to become more efficient.
I meant to say that it's useless in the sense that the opinions of users, certain suggestions, or criticisms bring nothing, change nothing, that's also the purpose of this topic, isn't it?

Of course money is their (and everyone's) main motivation. What is your motivation really?
Every person here is in it to make money, but there's a certain 'ethic' that needs to be maintained. Sure, it's their business, but their marketing is cunning.

Merging surebets and valuebets is like being forced to buy fries at the supermarket if you want to buy oil. You see, that wouldn't be a good thing, especially for those in need. It's the same thing here.
You see, someone in a previous post said that the subscription cost represents the price of an annual rent in their country.

CharlieSheen99 wrote:
Fri Nov 24, 2023 9:37 am
Please, don't use the war here.
The service can be expensive, or it can have lots of things wrong, and this is criticizable. Or the merge with valuebets section, that i do consider a wrong decision.
But in the first months of the war, and for all the time that the war still going, Betburger refused any help for their company. And some people offered.

And, even in the case that they accepted that help.
It's not fair to remember a past help to obtain something now.
I use the example of the war because it was a context where everyone here showed solidarity, and even if the service wasn't maintained for X amount of time, it was understandable. I'm not talking about the war itself, of course, it has no place here.

It's just that afterwards, when you see that they've only increased the price, without listening to anyone here, without conducting any surveys, and for some problems, nothing has been resolved, it shows that the spirit of solidarity is only on one side and that gratitude towards the most loyal seems to be absent.
alealeale wrote:
Fri Nov 24, 2023 9:47 am
Personally, I keep buying their products (both for surebets) but I'm not happy with paying also for a service I don't use (and I don't want to start using).
We agree, almost everyone here is not happy with merging surebets and valuebets.
And unfortunately, it forces us to pay for features we don't need.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Dec 01, 2023 5:35 am

are you on holiday? Betburger;
You do not have the required permissions to view the files attached to this post.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Dec 01, 2023 7:53 am

Ahmet wrote:
Fri Dec 01, 2023 5:35 am
are you on holiday? Betburger;
Our tech team is working on fixing all the pending issues. Appreciate your patience.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Dec 01, 2023 8:56 am

BetBurger wrote:
Fri Dec 01, 2023 7:53 am
Ahmet wrote:
Fri Dec 01, 2023 5:35 am
are you on holiday? Betburger;
Our tech team is working on fixing all the pending issues. Appreciate your patience.
I would be happy if you could schedule it for the weekend. Especially sportsbet.io
Thnx
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Dec 01, 2023 9:23 am

Ahmet wrote:
Fri Dec 01, 2023 8:56 am
BetBurger wrote:
Fri Dec 01, 2023 7:53 am
Ahmet wrote:
Fri Dec 01, 2023 5:35 am
are you on holiday? Betburger;
Our tech team is working on fixing all the pending issues. Appreciate your patience.
I would be happy if you could schedule it for the weekend. Especially sportsbet.io
Thnx
We'll try our best to do so.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Feb 01, 2024 4:55 pm

BetBurger wrote:
Thu Nov 23, 2023 10:00 am
Lumberjack wrote:
Sun Nov 12, 2023 12:29 pm
Why did you remove Karamba from Prematch section?
Unfortunately, we have scanning issues with Karamba Prematch. We've disabled it temporarily until we find the solution to these issues. Appreciate your patience.
What is status here?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Feb 01, 2024 6:41 pm

Lumberjack wrote:
Thu Feb 01, 2024 4:55 pm
BetBurger wrote:
Thu Nov 23, 2023 10:00 am
Lumberjack wrote:
Sun Nov 12, 2023 12:29 pm
Why did you remove Karamba from Prematch section?
Unfortunately, we have scanning issues with Karamba Prematch. We've disabled it temporarily until we find a solution to these issues. Appreciate your patience.
What is status here?
Dear Customer, we apologize for any inconvenience caused by the issues you experienced with the mentioned bookie. We understand your concern and continuously monitor and evaluate the scanning capabilities of different bookmakers. At this time, we have decided to disable scanning for the mentioned bookie in the prematch mode, and due to the difficulties of the scanning issues, we do not have immediate plans to restore its scanning.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Feb 07, 2024 8:06 pm

Well...

They blocked my account 3500eur yearly subscription, for having 5 tabs open at once?

Should see them in court if they are not returning my money.

Best regards...
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Feb 08, 2024 7:42 am

macola wrote:
Wed Feb 07, 2024 8:06 pm
Well...

They blocked my account 3500eur yearly subscription, for having 5 tabs open at once?

Should see them in court if they are not returning my money.

Best regards...
It is important to comply with our terms and conditions [https://www.betburger.com/terms] to use our service without any disruptions. According to our anti-fraud policy, the use of automated means is prohibited and directly violates our terms of use. Here you may find more information on the request limit: https://www.betburger.com/manual/request-limit
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Re: BetBurger.com - Your ideas, propositions and conserns!

Thu Feb 08, 2024 3:32 pm

BetBurger wrote:
Thu Feb 08, 2024 7:42 am
macola wrote:
Wed Feb 07, 2024 8:06 pm
Well...

They blocked my account 3500eur yearly subscription, for having 5 tabs open at once?

Should see them in court if they are not returning my money.

Best regards...
It is important to comply with our terms and conditions [https://www.betburger.com/terms] to use our service without any disruptions. According to our anti-fraud policy, the use of automated means is prohibited and directly violates our terms of use. Here you may find more information on the request limit: https://www.betburger.com/manual/request-limit
Can you explain me, how can I simultaneously monitor Prematch Surebet, Prematch Value Bet, Live Surbet, Live Valuebet in 3 tabs?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Fri Feb 09, 2024 7:25 am

macola wrote:
Thu Feb 08, 2024 3:32 pm
BetBurger wrote:
Thu Feb 08, 2024 7:42 am
macola wrote:
Wed Feb 07, 2024 8:06 pm
Well...

They blocked my account 3500eur yearly subscription, for having 5 tabs open at once?

Should see them in court if they are not returning my money.

Best regards...
It is important to comply with our terms and conditions [https://www.betburger.com/terms] to use our service without any disruptions. According to our anti-fraud policy, the use of automated means is prohibited and directly violates our terms of use. Here you may find more information on the request limit: https://www.betburger.com/manual/request-limit
Can you explain me, how can I simultaneously monitor Prematch Surebet, Prematch Value Bet, Live Surbet, Live Valuebet in 3 tabs?
We understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.

By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Feb 10, 2024 9:28 am

BetBurger wrote:
Fri Feb 09, 2024 7:25 am
macola wrote:
Thu Feb 08, 2024 3:32 pm
BetBurger wrote:
Thu Feb 08, 2024 7:42 am


It is important to comply with our terms and conditions [https://www.betburger.com/terms] to use our service without any disruptions. According to our anti-fraud policy, the use of automated means is prohibited and directly violates our terms of use. Here you may find more information on the request limit: https://www.betburger.com/manual/request-limit
Can you explain me, how can I simultaneously monitor Prematch Surebet, Prematch Value Bet, Live Surbet, Live Valuebet in 3 tabs?
We understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.

By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
I believe we can fix issue in friendly manner, however treating customers with blocking account and after asking how are you using your own subscription is not the way how you treat your customers...
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Feb 10, 2024 11:02 am

macola wrote:
Sat Feb 10, 2024 9:28 am
BetBurger wrote:
Fri Feb 09, 2024 7:25 am
macola wrote:
Thu Feb 08, 2024 3:32 pm


Can you explain me, how can I simultaneously monitor Prematch Surebet, Prematch Value Bet, Live Surbet, Live Valuebet in 3 tabs?
We understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.

By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
I believe we can fix issue in friendly manner, however treating customers with blocking account and after asking how are you using your own subscription is not the way how you treat your customers...
We have specific algorithms that detect suspicious activity as we have to protect our service from fraudulent use. Please, contact us via email so we can submit your request to unlock the account and provide all the necessary details for our Security team. Appreciate it!
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Feb 10, 2024 3:20 pm

BetBurger wrote:
Sat Feb 10, 2024 11:02 am
macola wrote:
Sat Feb 10, 2024 9:28 am
BetBurger wrote:
Fri Feb 09, 2024 7:25 am


We understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.

By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
I believe we can fix issue in friendly manner, however treating customers with blocking account and after asking how are you using your own subscription is not the way how you treat your customers...
We have specific algorithms that detect suspicious activity as we have to protect our service from fraudulent use. Please, contact us via email so we can submit your request to unlock the account and provide all the necessary details for our Security team. Appreciate it!
After several interventions to you unlocked my account after 3 days... I will come back when your algorithms block me again (if) for using what i bought

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