We have specific algorithms that detect suspicious activity as we have to protect our service from fraudulent use. Please, contact us via email so we can submit your request to unlock the account and provide all the necessary details for our Security team. Appreciate it!macola wrote: ↑Sat Feb 10, 2024 9:28 amI believe we can fix issue in friendly manner, however treating customers with blocking account and after asking how are you using your own subscription is not the way how you treat your customers...BetBurger wrote: ↑Fri Feb 09, 2024 7:25 amWe understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.
By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
BetBurger.com - Your ideas, propositions and conserns!
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Re: BetBurger.com - Your ideas, propositions and conserns!
- macola
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Re: BetBurger.com - Your ideas, propositions and conserns!
After several interventions to you unlocked my account after 3 days... I will come back when your algorithms block me again (if) for using what i boughtBetBurger wrote: ↑Sat Feb 10, 2024 11:02 amWe have specific algorithms that detect suspicious activity as we have to protect our service from fraudulent use. Please, contact us via email so we can submit your request to unlock the account and provide all the necessary details for our Security team. Appreciate it!macola wrote: ↑Sat Feb 10, 2024 9:28 amI believe we can fix issue in friendly manner, however treating customers with blocking account and after asking how are you using your own subscription is not the way how you treat your customers...BetBurger wrote: ↑Fri Feb 09, 2024 7:25 am
We understand that you may have questions or concerns regarding your recent account blocking. To ensure you receive the most accurate and tailored assistance, we kindly ask that you reach out to our dedicated support team via email.
By providing us with a detailed account of your situation, we will be in a better position to conduct a thorough investigation of your case on an individual basis.
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Re: BetBurger.com - Your ideas, propositions and conserns!
Dear customer, be assured that if you follow our https://www.betburger.com/terms that you accepted upon registration, your account definitely won't be blocked.macola wrote: ↑Sat Feb 10, 2024 3:20 pmAfter several interventions to you unlocked my account after 3 days... I will come back when your algorithms block me again (if) for using what i boughtBetBurger wrote: ↑Sat Feb 10, 2024 11:02 amWe have specific algorithms that detect suspicious activity as we have to protect our service from fraudulent use. Please, contact us via email so we can submit your request to unlock the account and provide all the necessary details for our Security team. Appreciate it!
- jagas
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Re: BetBurger.com - Your ideas, propositions and conserns!
Please Look at Mozzartbet live version
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- DD13
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Re: BetBurger.com - Your ideas, propositions and conserns!
We have a dedicated article on how to keep your account from limiting, you might find our advice helpful: https://www.betburger.com/newbies/avoid ... ng-limited
- barret19
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Re: BetBurger.com - Your ideas, propositions and conserns!
Hello
I have been user of betburger for years, paid thousand of euros to them on both surebets prematch and live subscriptions
I still have 4+ months left of subscription
2 days ago I can´t see any arbs (only show network error on surebets feed)
I ask support and i RECEIVE this message
“Our algorithms detected signs of suspicious activity on your account and automatically suspended it.
If you believe this was an erroneous decision, we can create a request to double-check it. To file a request, please describe in as much detail as possible how the service is used from your account and what you think could be the reason for the automatic blockage (the more detailed and truthful information you provide, the higher the chances of recovery).
Our specialist will examine the information you provide, and inform you of the decision regarding the access restoration.
Best regards,
BetBurger Customer Support”
Im still waiting for my account so I cant work this way (not making any money) and paid money for 6 months subsccription .
At least I have them as a serious company and not thieves that steal money .
Lets see what happens
I have been user of betburger for years, paid thousand of euros to them on both surebets prematch and live subscriptions
I still have 4+ months left of subscription
2 days ago I can´t see any arbs (only show network error on surebets feed)
I ask support and i RECEIVE this message
“Our algorithms detected signs of suspicious activity on your account and automatically suspended it.
If you believe this was an erroneous decision, we can create a request to double-check it. To file a request, please describe in as much detail as possible how the service is used from your account and what you think could be the reason for the automatic blockage (the more detailed and truthful information you provide, the higher the chances of recovery).
Our specialist will examine the information you provide, and inform you of the decision regarding the access restoration.
Best regards,
BetBurger Customer Support”
Im still waiting for my account so I cant work this way (not making any money) and paid money for 6 months subsccription .
At least I have them as a serious company and not thieves that steal money .
Lets see what happens
- BetBurger
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Since we cannot see your email on Arbusers, I don't know if you have already sent an email to our customer support specialist with a request to double-check your account. If not, please do so, so they can see your email address and handle your request promptly.
Re: BetBurger.com - Your ideas, propositions and conserns!
Thank you for sharing your experience with our customer support.barret19 wrote: ↑Mon Mar 25, 2024 12:24 pmHello
I have been user of betburger for years, paid thousand of euros to them on both surebets prematch and live subscriptions
I still have 4+ months left of subscription
2 days ago I can´t see any arbs (only show network error on surebets feed)
I ask support and i RECEIVE this message
“Our algorithms detected signs of suspicious activity on your account and automatically suspended it.
If you believe this was an erroneous decision, we can create a request to double-check it. To file a request, please describe in as much detail as possible how the service is used from your account and what you think could be the reason for the automatic blockage (the more detailed and truthful information you provide, the higher the chances of recovery).
Our specialist will examine the information you provide, and inform you of the decision regarding the access restoration.
Best regards,
BetBurger Customer Support”
Im still waiting for my account so I cant work this way (not making any money) and paid money for 6 months subsccription .
At least I have them as a serious company and not thieves that steal money .
Lets see what happens
Since we cannot see your email on Arbusers, I don't know if you have already sent an email to our customer support specialist with a request to double-check your account. If not, please do so, so they can see your email address and handle your request promptly.
- gaspare
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Re: BetBurger.com - Your ideas, propositions and conserns!
Hi, I've been using betburger for years, as you all know bookmakers don't like our game and consequently limit us or even close our account, I ask you about betburger, what violation am I doing if I use the betburger service with a small automation to avoid blocking online accounts? What violation do I do if I take the betburger link and send it to a physical agency to have bets accepted? all done for personal purposes, without selling services to third parties... thanks for any response
- BetBurger
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You agreed to disable the bot, so we unblocked your account. However, two days later, you violated our agreement by reactivating the bot, which led to the re-blocking of your account. We have met you halfway to resolve this situation and are currently waiting for your decision. Once you make it, your account will be restored.
Re: BetBurger.com - Your ideas, propositions and conserns!
Allow me to clarify our position: we can detect the use of bots on your part, but the purposes for which you use them rely solely on your word. You claim to use bots only for personal needs, whereas you could also be transmitting data via a Telegram bot to 500 people. Due to such uncertainty, the use of any automation is prohibited according to section 2.l of our rules.gaspare wrote: ↑Thu Apr 18, 2024 11:38 amHi, I've been using betburger for years, as you all know bookmakers don't like our game and consequently limit us or even close our account, I ask you about betburger, what violation am I doing if I use the betburger service with a small automation to avoid blocking online accounts? What violation do I do if I take the betburger link and send it to a physical agency to have bets accepted? all done for personal purposes, without selling services to third parties... thanks for any response
You agreed to disable the bot, so we unblocked your account. However, two days later, you violated our agreement by reactivating the bot, which led to the re-blocking of your account. We have met you halfway to resolve this situation and are currently waiting for your decision. Once you make it, your account will be restored.
- gaspare
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Re: BetBurger.com - Your ideas, propositions and conserns!
one thing to clarify, when you blocked my account for the 1st time, I explained to one of your operators how I used my little automation, after which my account was reactivated, having explained my use of betburger I resumed to make surbets with my little bot, then as you well know it is counterproductive to divulge certain things, especially on telegram... I can only thank you for understanding that I am not in bad faithBetBurger wrote: ↑Thu Apr 18, 2024 2:01 pmAllow me to clarify our position: we can detect the use of bots on your part, but the purposes for which you use them rely solely on your word. You claim to use bots only for personal needs, whereas you could also be transmitting data via a Telegram bot to 500 people. Due to such uncertainty, the use of any automation is prohibited according to section 2.l of our rules.gaspare wrote: ↑Thu Apr 18, 2024 11:38 amHi, I've been using betburger for years, as you all know bookmakers don't like our game and consequently limit us or even close our account, I ask you about betburger, what violation am I doing if I use the betburger service with a small automation to avoid blocking online accounts? What violation do I do if I take the betburger link and send it to a physical agency to have bets accepted? all done for personal purposes, without selling services to third parties... thanks for any response
You agreed to disable the bot, so we unblocked your account. However, two days later, you violated our agreement by reactivating the bot, which led to the re-blocking of your account. We have met you halfway to resolve this situation and are currently waiting for your decision. Once you make it, your account will be restored.
- BetBurger
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Re: BetBurger.com - Your ideas, propositions and conserns!
Your account was unblocked on the condition that you will not use automation again, otherwise your profile will be suspended again. This is exactly what happened.gaspare wrote: ↑Thu Apr 18, 2024 2:53 pmone thing to clarify, when you blocked my account for the 1st time, I explained to one of your operators how I used my little automation, after which my account was reactivated, having explained my use of betburger I resumed to make surbets with my little bot, then as you well know it is counterproductive to divulge certain things, especially on telegram... I can only thank you for understanding that I am not in bad faithBetBurger wrote: ↑Thu Apr 18, 2024 2:01 pmAllow me to clarify our position: we can detect the use of bots on your part, but the purposes for which you use them rely solely on your word. You claim to use bots only for personal needs, whereas you could also be transmitting data via a Telegram bot to 500 people. Due to such uncertainty, the use of any automation is prohibited according to section 2.l of our rules.gaspare wrote: ↑Thu Apr 18, 2024 11:38 amHi, I've been using betburger for years, as you all know bookmakers don't like our game and consequently limit us or even close our account, I ask you about betburger, what violation am I doing if I use the betburger service with a small automation to avoid blocking online accounts? What violation do I do if I take the betburger link and send it to a physical agency to have bets accepted? all done for personal purposes, without selling services to third parties... thanks for any response
You agreed to disable the bot, so we unblocked your account. However, two days later, you violated our agreement by reactivating the bot, which led to the re-blocking of your account. We have met you halfway to resolve this situation and are currently waiting for your decision. Once you make it, your account will be restored.
- gaspare
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Re: BetBurger.com - Your ideas, propositions and conserns!
Can you explain to your customers why you forced me to pay €700 for 1 month of API subscription, telling me that I could use the automation and now you're blocking my account? because it signals a problem, also declared by you that it exists. are you no longer answering all emails? I attach 2 emails sent by them.. the 1st they tell me that I have to switch to the API if I want to use the automation, the 2nd they tell me that they will block my account because I use the automation
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- fusiqi
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Re: BetBurger.com - Your ideas, propositions and conserns!
It is suggested that you can add the odds chart to the odds, so that it can be more convenient to compare