BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
raizzak
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Re: BetBurger.com - Your ideas, propositions and conserns!

Tue Mar 31, 2015 5:20 pm

That's a good one for some ppl i guess (it is useless for me) and i would not like to sound rude but how about a feature that everyone likes.... The speed is so low that any live arbing only with your service is impossible plain and simple and i believe many of us agree. If that's the case a little longer im seriously considering dropping you
Don't speak for something you have no clue.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 10:44 am

raizzak wrote: That's a good one for some ppl i guess (it is useless for me) and i would not like to sound rude but how about a feature that everyone likes.... The speed is so low that any live arbing only with your service is impossible plain and simple and i believe many of us agree. If that's the case a little longer im seriously considering dropping you
Thank you, @raizzak, for your message !

We have a Proposition section betburger.com/propositions. Here you may see all new features that are introduced. It is created for our customers to share their ideas. In such a way we may understand what our users need and want to see in the service. Cast your vote there and we’ll do all our best to make you feel comfortable using our service.

What concerns speed, those are very general claims and we simply just can’t react to them. If you may noticed, we work with every customer and none of the messages to BetBurger Support is left without an answer. That’s why, next time write your concerns according to the speed (screenshots desirable) to support@betburger.com

If you want to leave us – it’s your choice. We have an open competition and we really like our rivals. Every day, we all together work at self-improvement to provide you with much better and much qualitative service.
Thordin
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 11:48 am

While you are right, that general remarks about ''service is slow'' are not specific to be dealt with, they are true.
There is just too much spam in busy days because odds are slow to update for example on williamhill after score changes.
Not to mention pinnacle, score changes and takes about a minute to update.
Sometimes score is not displayed ad app thinks its 0-0, so all kinds of false AH arbs appear.

Since you say that you work together with the competition, have a look at oddstorm. They too are far from perfect, considering they are scanning only soccer and less markets, but odd scanning is a lot faster, and there are far far less false arbs.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 1:00 pm

The speed is usually good but on saturdays it performs really poor, the lag is so high that during peak hours it's unusable.
I'm guessing hardware improvements would be the first option. If that's no option at the moment, you might think about making a compromise, like sacrificing something of a lesser importance, at least during the uk matches.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 2:30 pm

I have two questions about payments:
1. Are you using Skrill only in euros?
2. May I pay using two different Skrill accounts - on one month with one account and next month with another?
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 2:51 pm

arber_PL wrote: I have two questions about payments:
1. Are you using Skrill only in euros?
2. May I pay using two different Skrill accounts - on one month with one account and next month with another?
Hello @ arber_PL !

1 - Our payments are made automatically through Skrill system. I think currency is not the point.
2 - You may use different Skrill accounts for covering your subscription.
Last edited by BetBurger on Wed Apr 01, 2015 2:53 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Wed Apr 01, 2015 3:16 pm

Dear @Thordin and @cristi13,
Thanks for constructive criticism, guys !

Owing to the sports season peak which is now, and working with different sports, and to additional markets’ scanning, we’re having a heavy load. Moreover, on weekdays we easily cope with this load. But on weekends it comes with difficulty as there are many more events.

We are aware of the problem and are trying to handle it. We have lots of variants how to deal with it but it cannot be settled within a couple of days, even weeks. It’s a chain of tasks that should be accomplished.

We appreciate your concern and will try to do all our best to be up to the mark !
Last edited by BetBurger on Wed Apr 01, 2015 3:26 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Apr 18, 2015 11:56 am

I know it is mentioned above by another user, but I also experience severe delays on Saturdays.

An example today is a number of odds for WillHill being at least 25 minutes out of date - an example is a match in Greece that shows 2.50 for both to score - BB shows this was updated 11 minutes ago, but 2.5 has not been available on that outcome for well over 15 minutes. The service is also continuing to show an option for a match that I cannot find listed anywhere on WillHill (searched under team, league, country)

During weekdays the service is honestly great - sadly Saturday mornings seems to be the 'main action' time, and it is frustrating to search through a bookies site only to find the odds aren't realistic.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Apr 18, 2015 8:54 pm

Imo spam is the main problem... Also same rules at tennis isnt right... There is some books with same rules and appears only when i choose to show arbs with differwnt rulles. I have payed again live arbs for one month and i use itwith other 3 alerts... The spam number makes me to loose also correct arbs for sure. I was again tired of wrong arbs and late update odds. I use your service when its free and nothing changed since then. You only add new books but i dont think i will continue pay this service. I will try again in some months and i hope you have worked at this issues. Now its almost useless to me.
Last edited by dci2121 on Sun Apr 19, 2015 7:00 am, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 12:00 pm

Hello @dci2121,

Our team is constantly working on service and we can not agree that nothing has changed from the beginning out of service. This is elementary to look at Propositions betburger.com/propositions, this tool we made for useful things for our customers.

Best wishes,
BetBurger Team.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 12:01 pm

Dear @Timorous and @dci2121,

We are thankful for writing about the problems with the service, based on your posts we change priorities for different tasks. At the moment, we have problems with delays in some bookmakers. We have few reasons, including that don't depend on us. There is a sport season as you know and a lot of events on Saturday more than in other months. Thus, with the increase of events grows the load on system. We are constantly working on every bookmaker individually to reduce scanning speed for 1-2 seconds, but this process is not a quick and easy.
Also the problem in obtaining data from bookers. They resist us too, and that’s why they give information with wrong odds and delays, which leads to many wrong spam-arbs. At the moment we have a number of global challenges, and we are working on now. As soon as we finish - the result will be noticeable.
Thank you for your engagement and your comments :)

Best regards,
BetBurger Team.
ar
arbarama

Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 5:50 pm

betburger wrote: Dear @Timorous and @dci2121,

We are thankful for writing about the problems with the service, based on your posts we change priorities for different tasks. At the moment, we have problems with delays in some bookmakers. We have few reasons, including that don't depend on us. There is a sport season as you know and a lot of events on Saturday more than in other months. Thus, with the increase of events grows the load on system. We are constantly working on every bookmaker individually to reduce scanning speed for 1-2 seconds, but this process is not a quick and easy.
Also the problem in obtaining data from bookers. They resist us too, and that’s why they give information with wrong odds and delays, which leads to many wrong spam-arbs. At the moment we have a number of global challenges, and we are working on now. As soon as we finish - the result will be noticeable.
Thank you for your engagement and your comments :)

Best regards,
BetBurger Team.
this being the case why have so many shit bookmakers that nobody uses? your service is disappointing
you are taking on too much Betburger and it's making your service less effective,
Last edited by arbarama on Sun Apr 19, 2015 6:09 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat May 02, 2015 2:39 pm

Service useless , as always on saturdays and when it is busy schedule.

You gotta do something before it goes too late.
Last edited by fnatic91 on Sat May 02, 2015 2:58 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat May 02, 2015 10:14 pm

you talk about live arbing? i don't have these problems on pre-match
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 7:52 am

This boat is sinking steadily and fast. I remember saturdays not so long ago that i could pick dozens of arbs just between 3 bookies .. now it's simply a waste of my saturday.

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