BetBurger.com - Your ideas, propositions and conserns!

Surebets and Live arbing services.
dci2121
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat Apr 18, 2015 8:54 pm

Imo spam is the main problem... Also same rules at tennis isnt right... There is some books with same rules and appears only when i choose to show arbs with differwnt rulles. I have payed again live arbs for one month and i use itwith other 3 alerts... The spam number makes me to loose also correct arbs for sure. I was again tired of wrong arbs and late update odds. I use your service when its free and nothing changed since then. You only add new books but i dont think i will continue pay this service. I will try again in some months and i hope you have worked at this issues. Now its almost useless to me.
Last edited by dci2121 on Sun Apr 19, 2015 7:00 am, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 12:00 pm

Hello @dci2121,

Our team is constantly working on service and we can not agree that nothing has changed from the beginning out of service. This is elementary to look at Propositions (https://www.betburger.com/propositions), this tool we made for useful things for our customers.

Best wishes,
BetBurger Team.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 12:01 pm

Dear @Timorous and @dci2121,

We are thankful for writing about the problems with the service, based on your posts we change priorities for different tasks. At the moment, we have problems with delays in some bookmakers. We have few reasons, including that don't depend on us. There is a sport season as you know and a lot of events on Saturday more than in other months. Thus, with the increase of events grows the load on system. We are constantly working on every bookmaker individually to reduce scanning speed for 1-2 seconds, but this process is not a quick and easy.
Also the problem in obtaining data from bookers. They resist us too, and that’s why they give information with wrong odds and delays, which leads to many wrong spam-arbs. At the moment we have a number of global challenges, and we are working on now. As soon as we finish - the result will be noticeable.
Thank you for your engagement and your comments :)

Best regards,
BetBurger Team.
ar
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun Apr 19, 2015 5:50 pm

betburger wrote: Dear @Timorous and @dci2121,

We are thankful for writing about the problems with the service, based on your posts we change priorities for different tasks. At the moment, we have problems with delays in some bookmakers. We have few reasons, including that don't depend on us. There is a sport season as you know and a lot of events on Saturday more than in other months. Thus, with the increase of events grows the load on system. We are constantly working on every bookmaker individually to reduce scanning speed for 1-2 seconds, but this process is not a quick and easy.
Also the problem in obtaining data from bookers. They resist us too, and that’s why they give information with wrong odds and delays, which leads to many wrong spam-arbs. At the moment we have a number of global challenges, and we are working on now. As soon as we finish - the result will be noticeable.
Thank you for your engagement and your comments :)

Best regards,
BetBurger Team.
this being the case why have so many shit bookmakers that nobody uses? your service is disappointing
you are taking on too much Betburger and it's making your service less effective,
Last edited by arbarama on Sun Apr 19, 2015 6:09 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat May 02, 2015 2:39 pm

Service useless , as always on saturdays and when it is busy schedule.

You gotta do something before it goes too late.
Last edited by fnatic91 on Sat May 02, 2015 2:58 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sat May 02, 2015 10:14 pm

you talk about live arbing? i don't have these problems on pre-match
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 7:52 am

This boat is sinking steadily and fast. I remember saturdays not so long ago that i could pick dozens of arbs just between 3 bookies .. now it's simply a waste of my saturday.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 10:32 am

Hi, I recently opened an account with Betburger. Worked fine for a couple of days but now when I try to login I receive this message ,, You have to confirm your account before continuing.''. I didn't get any confirmation link on my e-mail. I also wrote to support with no response.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 2:05 pm

two things that annoy me to no end with all these arb services:

1 they all start out very enthusiastically,  a few actually create a workable product.  then they lose interest, time, whatever. it isn't the gold mine they thought it was,  updating broken scripts is very boring,  i don't know. and the whole thing goes downhill.  every single time.
2 they refuse to focus on 1 particular type of arber, instead they try to do it all. they try to be very fast, but they also try to add every shit book from the UK to moldova  (and in the process ignoring every book that might offer some potential but requires a bit more effort to implement).  too much books slow the service down more and more, investing in speed becomes more and more costly in terms of IT and in the end nobody is happy and performance detoriates. 

why has no arb service ever tried specifically targeting the pro-crowd with a limited selection of books with excellent coverage and quick speeds. charge a hefty price tag per month to keep the amateurs out, and ignore all those whiners who want betfred or paddy power because they are too lazy to just use another cheap service that shows hundreds of betfred-arbs at any given time in the future with 1 pound limits.  it's such a  simple business model, less error-fixing all the time, less server capacity, less whining customers who bitch about sub-par paddy power coverage,  so easy.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 2:23 pm

Hello @Archi
Thank you for contacting us! We're always ready to help you.
We did not receive your message before. Can you send your e-mail please to confirm your account? Thanks in advance.
Last edited by BetBurger on Sun May 03, 2015 2:25 pm, edited 1 time in total.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 2:35 pm

@betburger
There is a growing number of complaints and constructive criticism from our members that should alert you. Thank you.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 5:40 pm

Its pretty hard for betburger to select which bookies/sports to turn off as ''secondary''.
People arb differently and might be able to get value from ''crappy'' books, in lots of ways.
I think it will create more complaints and mess with people's routines.

I dont know how the technical side, maybe more hardware/servers? And split the sports in between them, and each can buy the ones they want, making the service more expensive for the ones who want it all.
Im sure lots of people wont mind paying more for a better service.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 5:44 pm

Well to adress most of the part of the answer what i said it was sarcasm... But let's concentrate.  The general way of reporting the problems is because it is a general problem... It is not like oh you know the ping pong on pinnacle is slow but everything else is fine. Every bookie every sport the speed is low or atleast those i use but it is 90+% of your customers anyway. The problem is the general speed not the scanning or anything else (well there are some minors scanning problems they will be fixed eventually). I don't remember when you started the project but im here since the first public beta, for the first months you were the best by far.

The problem isn't that you don't try to develop the project more

My personal assessment is that you didn't upgrade your systems in the same rhythm you project had growth.

If you cut the unnecessary  weight or finding better hosting solutions more powefull perhaps everything will go back to normal

And if you want suggestions stop using recources to scan badmington,beach volley, bandy,futsal, field hockey,e-sports etc. Noone sane will ever use them for various reasons even though the % of the traffic they use is minimal vs the major sports.
Don't speak for something you have no clue.
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 6:27 pm

Thanks for the answers, now you see the problem as it is. More bookies, more markets, more sports => reduces update speed.
So now our main task will be to reorganize all these things. We will discuss this and start working in this direction, also share your  ideas, it will be helpful.

Thanks,
BetBurger Team
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Re: BetBurger.com - Your ideas, propositions and conserns!

Sun May 03, 2015 7:35 pm

betburger wrote: Thanks for the answers, now you see the problem as it is. More bookies, more markets, more sports => reduces update speed.
So now our main task will be to reorganize all these things. We will discuss this and start working in this direction, also share your  ideas, it will be helpful.

Thanks,
BetBurger Team
Hey, It looks like that you found the constructive criticism without my help.

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