Arbusers

Thordin wrote: the pop-out calculator is missing the refresh buttons and also the scroll down menu where you see other bookies odds.

Hi there!

Please, send us your mail address to https://www.betburger.com/contact

betburger wrote: Hi there!

Please, send us your mail address to https://www.betburger.com/contact

Of course, i sent email a few hours ago. Please fix it.

Hello @Throdin !

Our team has already fixed the issue.

We apologize for any inconvenience.
Kind regards,
BB Team.

betburger wrote: Hello @Timorous!

We know that you are anxious to see the problem solved.
For the time being it is fixed.
Please, check it out and let us know if something wrong.

Best regards!

Thanks for the update, sadly it doesn't appear to be fixed

Just been offered an arb with
X2 @ 1.8 with "Other book"
1 @ 2.60 with WH

The actual odds on WH for that choice was 2.15, but BB quoted it as 2.60 for more than 10 minutes

It's a frustration rather than an annoyance, and I am sure you will find a fix soon.

IMO betburger could give us two or three days extension for subscription... because program was almost useless..

A red arb means its event starts within 10 minutes. This has been valid until yesterday's update. Now I saw a few red arbs whose event started in 2 hours. Is there something wrong with the time settings of betburger detector ?
This happens regarding Pinnacle arbs. Can you check Pinnacle arbs whose event starts within 3 hours ?

w62upr wrote: A red arb means its event starts within 10 minutes. This has been valid until yesterday's update. Now I saw a few red arbs whose event started in 2 hours. Is there something wrong with the time settings of betburger detector ?
This happens regarding Pinnacle arbs. Can you check Pinnacle arbs whose event starts within 3 hours ?

Hi @w62upr!

Thank you for contacting us on our forum!
We're aware of the problem but anyway thanks for informing.
This bug is going to be fixed today as we're working on it right now.

We present our apologies for inconveniences.
Best regards,
BB Team

It is really lame that you removed the live+pre sub... So everyone who wants both need to pay both without having the discount you previously had. In other words you increase your prices while the value of your product stays at the same level at best...

raizzak wrote: It is really lame that you removed the live+pre sub... So everyone who wants both need to pay both without having the discount you previously had. In other words you increase your prices while the value of your product stays at the same level at best...

Hey @raizzak!

We utterly understand your concern.
For the time being, we're working on the functional and restoring our Live+Prematch discount policy.
On Monday, these very reductions are going to be available on the service.

We present our apologies.
Regards,
BetBurger Team

raizzak wrote: It is really lame that you removed the live+pre sub... So everyone who wants both need to pay both without having the discount you previously had. In other words you increase your
prices while the value of your product stays at the same level at best...

Hi there!

We are happy to inform you that Live+Prematch discount is already available on our service!
Please, check it out and enjoy your play with BetBurger

JED wrote: I have set my default currency to GBP. Whenever i launch a calculator, the currency against the Total Stakes is GBP, however the currency against the individual outcomes are USD by default. How can i get these to default to GBP also please?
Thanks

Hello @JED !

Could you write your request to support@betburger.com showing your registration e-mail? In addition, pay attention to that section My Bookmakers has 2 tabs: Prematch and Live. You may check currency settings for Betfair tools that you use.

Best regards,
BB Team.

definetly you should increase the number you can freeze your account

For a few weeks Betburger has sometimes been updating bet365 liveodds even though the match is temporarily closed at the bookmaker website. Am I really the only one who has been annoyed with that? I understand this issue can be complex to resolve, but please have a look at it.

AnnaPrentice wrote: For a few weeks Betburger has sometimes been updating bet365 liveodds even though the match is temporarily closed at the bookmaker website. Am I really the only one who has been annoyed with that? I understand this issue can be complex to resolve, but please have a look at it.

Hello @AnnaPrentice !

Thank you for your message!
We will check and try to do all our best to fix this issue as fast as possible.

Best regards,
BB Team.

Bet365 odds are essential nowadays.