I take a random match to check it out and 6 bookies out 15 are missing.
This in not normal and it doesn't seem a big issue to fix.
I really can't understand your behavior, I choose to renew but you have to offer
a normal service, I'm not asking for a super software but at least the basis...
BetOnValue - User support and feedback
- alealeale
- Totally Pro
- Karma: 45
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Re: BetOnValue - User support and feedback
Then, just a few minutes later this is what I see:
Pinnacle vs Betfair, impossible, it happens several times per day.
Betfair odds are delayed and it is lasting a lot of minutes.
Pinnacle vs Betfair, impossible, it happens several times per day.
Betfair odds are delayed and it is lasting a lot of minutes.
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- alealeale
- Totally Pro
- Karma: 45
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Re: BetOnValue - User support and feedback
...ten minutes later...wrong Betfair odds have not disappeared...
edit: this time no Bov fault, there are problems on the exchage
BUT
I will show you right today that Betfair odds are often delayed, especially lay ones
and Bov is aware of this problem since last year and no improvements have been done.
edit: this time no Bov fault, there are problems on the exchage
BUT
I will show you right today that Betfair odds are often delayed, especially lay ones
and Bov is aware of this problem since last year and no improvements have been done.
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Last edited by alealeale on Wed Mar 31, 2021 7:21 am, edited 1 time in total.
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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Re: BetOnValue - User support and feedback
Thank you for taking the time to let us know the encountered errors.
Our Technical Department is currently investigating your reports and a confirmation email has been sent to your address by our Customer Support. We'll get back to you with news in the shortest time possible.
Our Technical Department is currently investigating your reports and a confirmation email has been sent to your address by our Customer Support. We'll get back to you with news in the shortest time possible.
- alealeale
- Totally Pro
- Karma: 45
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Re: BetOnValue - User support and feedback
100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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L.E.: This situation is currently being investigated by our service provider. We'll let you know as soon as this is resolved.
Re: BetOnValue - User support and feedback
Thank you for letting us know about this. We've escalated your report to our Technical Department and will send you an update here as soon as we have news.alealeale wrote: 100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.
L.E.: This situation is currently being investigated by our service provider. We'll let you know as soon as this is resolved.
Last edited by ADM-BetOnValue on Thu Apr 15, 2021 2:29 pm, edited 1 time in total.
- MR Alp
- Gaining experience
- Karma: 1
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Re: BetOnValue - User support and feedback
I've been using the service for more than a week now and all I can say is that WHEN it's working I was pleased with it, however there has been a black hole since Sunday, I didn't have a single correct arb showup (the offline arbs are incorrect and there's no live ones), I've sent two support tickets one on Sunday and one today and haven't received an answer yet. Hopefully everyone that couldn't work for the past few days will at least get those days back and hopefully you guys fix this asap.
I'm waiting for a fix so we can keep working.
I'm waiting for a fix so we can keep working.
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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Re: BetOnValue - User support and feedback
Hello there,
Thank you for your feedback!
As you already said, since Sunday BetOnValue hasn’t worked at its best potential and we are sorry for any inconveniences caused by this situation. Sometimes, with so many bookmakers and events that are being processed, technical errors can occur, but we will always do our best to compensate our players in this type of situation.
I can assure you that the mails you sent weren’t ignored, the problem here is that I can not find them anywhere in our mailbox. Customer service is a very important part of our service and we would never do such a thing as intentionally not responding to our users. In this case, it is a very good thing you reached out to us here. Could you please let me know what your username is, so that I can assist you better?
For the other users that are seeing this post, please accept our apologies for the technical difficulties the site had in the last week and please don’t hesitate to reach out to us on our mail address, contact@betonvalue.com, to see how we can help each of you individually.
Best wishes,
BetOnValue Team
Thank you for your feedback!
As you already said, since Sunday BetOnValue hasn’t worked at its best potential and we are sorry for any inconveniences caused by this situation. Sometimes, with so many bookmakers and events that are being processed, technical errors can occur, but we will always do our best to compensate our players in this type of situation.
I can assure you that the mails you sent weren’t ignored, the problem here is that I can not find them anywhere in our mailbox. Customer service is a very important part of our service and we would never do such a thing as intentionally not responding to our users. In this case, it is a very good thing you reached out to us here. Could you please let me know what your username is, so that I can assist you better?
For the other users that are seeing this post, please accept our apologies for the technical difficulties the site had in the last week and please don’t hesitate to reach out to us on our mail address, contact@betonvalue.com, to see how we can help each of you individually.
Best wishes,
BetOnValue Team
- MR Alp
- Gaining experience
- Karma: 1
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Re: BetOnValue - User support and feedback
BOV reached out to me and compensated the lost days, the service is now working once again! I'm glad this was resolved so we can all get back to work. 
- alealeale
- Totally Pro
- Karma: 45
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Re: BetOnValue - User support and feedback
They are even showing wrong Pinnacle odds now (and yesterday)...very very dangerous, BE AWARE!
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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Re: BetOnValue - User support and feedback
Hello there,
Thank you for the feedback, Alealeale!
We can confirm that there is a problem at this moment with Pinnacle. Due to the fact that it is one of the most important bookies for us, Pinnacle will receive maximum priority and it will be fixed as soon as we receive feedback from their site. When the Technical Team will notify us that the odds are being displayed correctly again, I will also inform you here.
Best regards,
Alina @BetOnValue
Thank you for the feedback, Alealeale!
We can confirm that there is a problem at this moment with Pinnacle. Due to the fact that it is one of the most important bookies for us, Pinnacle will receive maximum priority and it will be fixed as soon as we receive feedback from their site. When the Technical Team will notify us that the odds are being displayed correctly again, I will also inform you here.
Best regards,
Alina @BetOnValue
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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Re: BetOnValue - User support and feedback
Hello again,
Hope our message finds you well.
Please accept our apologies for the delayed response, as the Pinnacle odds are fixed for some time now and everything is back to normal with this important bookmaker. Usually, we update the users faster by mail, so for any other requests please feel free to reach out to us also on contact@betonvalue.com.
All the best,
Alina @BetOnValue
Hope our message finds you well.
Please accept our apologies for the delayed response, as the Pinnacle odds are fixed for some time now and everything is back to normal with this important bookmaker. Usually, we update the users faster by mail, so for any other requests please feel free to reach out to us also on contact@betonvalue.com.
All the best,
Alina @BetOnValue
- icanwin
- Gaining experience
- Karma: 4
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Re: BetOnValue - User support and feedback
Hello Betonvalue !
Can you please give a general update on how you are handling the scanning of the most popular bookmakers : Pinnacle , Bet365 and Betfair Exchange.
It is also important to know how recent are the crashes during the most busy days, Saturdays and Sundays.
Can you please give a general update on how you are handling the scanning of the most popular bookmakers : Pinnacle , Bet365 and Betfair Exchange.
It is also important to know how recent are the crashes during the most busy days, Saturdays and Sundays.
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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Re: BetOnValue - User support and feedback
Hello there! Please note that your message has been noticed and we will do our best to answer all of your concerns as soon as possible. Thank you for your understanding!
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ADM-BetOnValue
- Gaining experience
- Karma: 5
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I have just received info from our Technical Team about the crashes of the site during the weekends: it seems that even if in the past we had some issues with this matter, now the system has been improved. Sure thing is that we are always doing our best to keep the service up and running even in busier times, just like the weekend, so this issue is not really something that should concern our players.
About Pinnacle , Bet365 and Betfair Exchange, please note that our Odds Provider is doing its best to collect their odds in real time, as we know how important these bookies are for our users.
If there's anything else I can assist you with, you can write to me here or to contact@betonvalue.com for a faster reply .
Best regards!
Re: BetOnValue - User support and feedback
Later edit: Thank you for your question and for the interest in our site!ADM-BetOnValue wrote: ↑Mon Dec 13, 2021 4:01 pmHello there! Please note that your message has been noticed and we will do our best to answer all of your concerns as soon as possible. Thank you for your understanding!
I have just received info from our Technical Team about the crashes of the site during the weekends: it seems that even if in the past we had some issues with this matter, now the system has been improved. Sure thing is that we are always doing our best to keep the service up and running even in busier times, just like the weekend, so this issue is not really something that should concern our players.
About Pinnacle , Bet365 and Betfair Exchange, please note that our Odds Provider is doing its best to collect their odds in real time, as we know how important these bookies are for our users.
If there's anything else I can assist you with, you can write to me here or to contact@betonvalue.com for a faster reply .
Best regards!
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