BetBurger | Live and Pre-game surebets
Surebets - Sports Arbitrage Betting | ArbMate
BetWasp | Arbs service
OddStorm | Fastest PreMatch and InPlay Surebets Service

BetOnValue - User support and feedback

Your Surebets System
alealeale
Pro
ProProProPro
Karma: 35
Posts: 503
Joined: Thu Mar 01, 2018 6:18 pm

Re: BetOnValue - User support and feedback

Wed Mar 31, 2021 5:43 am

I take a random match to check it out and 6 bookies out 15 are missing.
This in not normal and it doesn't seem a big issue to fix.
I really can't understand your behavior, I choose to renew but you have to offer
a normal service, I'm not asking for a super software but at least the basis...
Attachments
Schermata 2021-03-31 alle 06.55.44.jpg
alealeale
Pro
ProProProPro
Karma: 35
Posts: 503
Joined: Thu Mar 01, 2018 6:18 pm

Re: BetOnValue - User support and feedback

Wed Mar 31, 2021 5:46 am

Then, just a few minutes later this is what I see:
Pinnacle vs Betfair, impossible, it happens several times per day.
Betfair odds are delayed and it is lasting a lot of minutes.
Attachments
Schermata 2021-03-31 alle 07.37.59.png
alealeale
Pro
ProProProPro
Karma: 35
Posts: 503
Joined: Thu Mar 01, 2018 6:18 pm

Re: BetOnValue - User support and feedback

Wed Mar 31, 2021 5:56 am

...ten minutes later...wrong Betfair odds have not disappeared...
edit: this time no Bov fault, there are problems on the exchage
BUT
I will show you right today that Betfair odds are often delayed, especially lay ones
and Bov is aware of this problem since last year and no improvements have been done.
Attachments
Schermata 2021-03-31 alle 07.55.01.png
Last edited by alealeale on Wed Mar 31, 2021 7:21 am, edited 1 time in total.
User avatar
ADM-BetOnValue
Gaining experience
Gaining experience
Karma: 2
Posts: 37
Joined: Fri Jul 12, 2019 7:45 pm

Re: BetOnValue - User support and feedback

Thu Apr 01, 2021 9:58 am

Thank you for taking the time to let us know the encountered errors.

Our Technical Department is currently investigating your reports and a confirmation email has been sent to your address by our Customer Support. We'll get back to you with news in the shortest time possible.
alealeale
Pro
ProProProPro
Karma: 35
Posts: 503
Joined: Thu Mar 01, 2018 6:18 pm

Re: BetOnValue - User support and feedback

Sat Apr 03, 2021 5:30 am

100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.
Attachments
Schermata 2021-04-03 alle 07.19.14.jpg
Schermata 2021-04-03 alle 07.18.06.jpg
User avatar
ADM-BetOnValue
Gaining experience
Gaining experience
Karma: 2
Posts: 37
Joined: Fri Jul 12, 2019 7:45 pm

Re: BetOnValue - User support and feedback

Thu Apr 08, 2021 12:52 pm

alealeale wrote: 100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.
Thank you for letting us know about this. We've escalated your report to our Technical Department and will send you an update here as soon as we have news.

L.E.: This situation is currently being investigated by our service provider. We'll let you know as soon as this is resolved. 
Last edited by ADM-BetOnValue on Thu Apr 15, 2021 2:29 pm, edited 1 time in total.
MR Alp
Gaining experience
Gaining experience
Karma: 1
Posts: 2
Joined: Wed Sep 15, 2021 4:24 pm

Re: BetOnValue - User support and feedback

Wed Sep 15, 2021 4:33 pm

I've been using the service for more than a week now and all I can say is that WHEN it's working I was pleased with it, however there has been a black hole since Sunday, I didn't have a single correct arb showup (the offline arbs are incorrect and there's no live ones), I've sent two support tickets one on Sunday and one today and haven't received an answer yet. Hopefully everyone that couldn't work for the past few days will at least get those days back and hopefully you guys fix this asap.

I'm waiting for a fix so we can keep working.
User avatar
ADM-BetOnValue
Gaining experience
Gaining experience
Karma: 2
Posts: 37
Joined: Fri Jul 12, 2019 7:45 pm

Re: BetOnValue - User support and feedback

Thu Sep 16, 2021 11:20 am

Hello there,

Thank you for your feedback!

As you already said, since Sunday BetOnValue hasn’t worked at its best potential and we are sorry for any inconveniences caused by this situation. Sometimes, with so many bookmakers and events that are being processed, technical errors can occur, but we will always do our best to compensate our players in this type of situation.

I can assure you that the mails you sent weren’t ignored, the problem here is that I can not find them anywhere in our mailbox. Customer service is a very important part of our service and we would never do such a thing as intentionally not responding to our users. In this case, it is a very good thing you reached out to us here. Could you please let me know what your username is, so that I can assist you better?

For the other users that are seeing this post, please accept our apologies for the technical difficulties the site had in the last week and please don’t hesitate to reach out to us on our mail address, contact@betonvalue.com, to see how we can help each of you individually.

Best wishes,

BetOnValue Team :)
MR Alp
Gaining experience
Gaining experience
Karma: 1
Posts: 2
Joined: Wed Sep 15, 2021 4:24 pm

Re: BetOnValue - User support and feedback

Fri Sep 17, 2021 1:27 pm

BOV reached out to me and compensated the lost days, the service is now working once again! I'm glad this was resolved so we can all get back to work. 8)
alealeale
Pro
ProProProPro
Karma: 35
Posts: 503
Joined: Thu Mar 01, 2018 6:18 pm

Re: BetOnValue - User support and feedback

Sat Sep 18, 2021 8:01 am

They are even showing wrong Pinnacle odds now (and yesterday)...very very dangerous, BE AWARE!
User avatar
ADM-BetOnValue
Gaining experience
Gaining experience
Karma: 2
Posts: 37
Joined: Fri Jul 12, 2019 7:45 pm

Re: BetOnValue - User support and feedback

Wed Sep 22, 2021 3:33 pm

Hello there,

Thank you for the feedback, Alealeale!

We can confirm that there is a problem at this moment with Pinnacle. Due to the fact that it is one of the most important bookies for us, Pinnacle will receive maximum priority and it will be fixed as soon as we receive feedback from their site. When the Technical Team will notify us that the odds are being displayed correctly again, I will also inform you here.

Best regards,

Alina @BetOnValue
User avatar
ADM-BetOnValue
Gaining experience
Gaining experience
Karma: 2
Posts: 37
Joined: Fri Jul 12, 2019 7:45 pm

Re: BetOnValue - User support and feedback

Fri Oct 01, 2021 12:12 pm

Hello again,

Hope our message finds you well.

Please accept our apologies for the delayed response, as the Pinnacle odds are fixed for some time now and everything is back to normal with this important bookmaker. Usually, we update the users faster by mail, so for any other requests please feel free to reach out to us also on contact@betonvalue.com. :)

All the best,

Alina @BetOnValue

Return to “BetOnValue”