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BetOnValue - User support and feedback

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alealeale
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Re: BetOnValue - User support and feedback

Sun Oct 30, 2022 5:24 am

Camma23 wrote:
Sat Oct 29, 2022 5:45 pm
alealeale wrote:
Sat Oct 29, 2022 4:10 pm
Bov offers "clone B365". Generally it's correct.
and if you check now, do you have it available for example on italian serie C? I haven't.
No, like other bookies it is incomplete. Probably there are many other markets in which "clone B365" is not present (on Bov).
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Camma23
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Re: BetOnValue - User support and feedback

Sun Oct 30, 2022 9:11 am

it's incredible how many bugs this platform has and how many new ones appers day by day.

@arbusers admin could you pls be so kind to report to them? You'll surely get better results than me writing to their CS
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Re: BetOnValue - User support and feedback

Sun Nov 06, 2022 4:41 pm

indeed, welcome to sunday, charts don't work
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Re: BetOnValue - User support and feedback

Sun Nov 13, 2022 11:36 pm

Good evening, this to tell you that bet365 has disappeared from the markets on BOV, as early as this morning, please do your best to restore it, you know how basic it is. Thank you very much for your attention. Best regards
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Re: BetOnValue - User support and feedback

Sun Nov 13, 2022 11:42 pm

alealeale wrote:
Sun Oct 30, 2022 5:24 am
Camma23 wrote:
Sat Oct 29, 2022 5:45 pm
alealeale wrote:
Sat Oct 29, 2022 4:10 pm
Bov offers "clone B365". Generally it's correct.
and if you check now, do you have it available for example on italian serie C? I haven't.
No, like other bookies it is incomplete. Probably there are many other markets in which "clone B365" is not present (on Bov). Schermata 2022-10-30 alle 06.09.32.png

yes, a real shame it is not present in comparison in certain markets, particularly the C series as far as I'm concerned ....
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arbusers
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Re: BetOnValue - User support and feedback

Mon Nov 14, 2022 7:58 am

I will now alert BetOnValue on what you report.

I would also like to say, it is evident that some bookmakers are using more sophisticated techniques to stop services like BetOnValue, BetBurger, etc, from scanning their odds.
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Re: BetOnValue - User support and feedback

Mon Nov 14, 2022 10:00 am

I received the following comment from BetOnValue in regards to the reported issue. Quoting: ''There are technical issues with their feed, and we are doing our best to find a solution to fix this problem. Unfortunately, we don't have an ETA''.

Also, they will be active again in this thread in the future.
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Re: BetOnValue - User support and feedback

Mon Nov 14, 2022 2:55 pm

thank you as always for your attention Mr. Arbuser
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Re: BetOnValue - User support and feedback

Mon Nov 14, 2022 4:27 pm

Hi there,

We are sorry for the late answer. This period is highly crowded, and we are trying to answer all customers on all channels.

We are aware of this situation, and our technical department is trying to find solutions to fix it ASAP. Bookmakers also have some issues on their platforms, and these are out of our hands.

Regarding our customer service - we work Monday through Friday from 8 AM to 4 PM GMT - that's why your messages sent during the weekend haven’t been answered yet. During our working hours, we always answer our customers swiftly, which is why we haven’t figured out why you’ve said you haven’t gotten a response from our team.

We apologise for the trouble. Our technical department is doing everything possible to solve the reported issues. If you encounter other problems, please contact our customer support department at contact@betonvalue.com.

We appreciate your understanding!

Best regards,
BetOnValue Team
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Re: BetOnValue - User support and feedback

Mon Nov 14, 2022 11:40 pm

nice job, seems you read it even better than before .
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Re: BetOnValue - User support and feedback

Tue Nov 15, 2022 1:17 pm

Greetings to everyone,

The fact that you said we didn't respond to your messages made us check to see if there was a problem. When you try to contact us from our "Contact" form, your messages go to the spam section.

Until the problem is fixed, please contact us directly at contact@betonvalue.com.

Your support and feedback are crucial for us because we evolve with your help.

We apologise for this situation and doing our best to fix this situation as soon as possible.

Best wishes,
BetOnValue Team
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Re: BetOnValue - User support and feedback

Tue Nov 15, 2022 1:24 pm

all clear now, thanks for sharing, best regards, see you soon.
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Re: BetOnValue - User support and feedback

Sun Nov 20, 2022 8:55 am

Like last sunday morning the software is locked for hours.
It's 10 am and I still see Clippers-Spurs of tonight...no way...
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Re: BetOnValue - User support and feedback

Sun Nov 20, 2022 10:40 am

and as every weekend...new bug appeared.

All blocked since yesterday 19/11/2022 - 1.28 PM

Almost 1 day software blogged and they do nothing to fix / restart it.

I wanna remember to myself and other users this is a paid service, not a free one. Simply embarassing
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Re: BetOnValue - User support and feedback

Sun Nov 20, 2022 9:24 pm

here I can only agree, sorry but it seems to me actually rather absurd the fact that a software that deals with betting (for a fee), so professionally, is completely abandoned to itself during the weekend, it is as if a truck ice cream refrigerator is left abandoned in the sun in front of a beach in August, instead of taking advantage of the highlight of business. Undoubtedly something is not right. Dear Bov, you have an exclusive service, the graphs with the history of the line, for the rest think well, the day that other competitors will offer this service I do not know if you will still easily maintain your market niche ....... you you know yourself that you can do better, strength and courage, let's not give up ...

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