Brokerstorm account locked with 20k Whitehorse Exchange

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MeryMaria
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Brokerstorm account locked with 20k Whitehorse Exchange

Thu Feb 02, 2023 4:23 am

Good ARBUSERS forum!!!

First to say that my English is not good at all, most of it translated by Google, I'm sorry.

I want to inform you that they have blocked my account with €20,000 and they sent me an EMAIL like this:

ACCOUNT INFORMATION

Please be advised that as relevant team informed us your Whitehorse account is under investigation, please note that we will keep you updated regarding their decision.
Should you have any further concerns or queries, please feel free to contact us.

Kind regards,

I told them why they blocked my account and they told me this:

Agent:

This is a typical investigation and is a procedure that taking time, as you have a lot of best as I informed. So you need to wait in order the risk department to finish the investigation.

The agent so well provided me while my account is under investigation a 200€ BONUS for Bentfair exchange:

Agent:

So, In the meantime, we will transfer you to bentfair exchange which provides Lay on horses until the investigation finishes to your Whitehorse account. The account will include a 200€ amount.

This is serious....lol

And I told him why they don't send me my balance, which they denied me, but I will not use the BONUS of that platform, which by the way does not have much LIQUIDITY.

To say that I have been without being able to operate or do anything for more than 2 days, it is as well to say that all my bets are on lay and back horses with many entries and exits both LIVE and before the start of the races, what is being called the typical TRADING

I have everything documented, including videos of how I operate, I'll keep waiting and if I don't, I hope that if something goes wrong, they'll help me here and I'll send all my betting information to the appropriate person in the forum, greetings from Mery.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Thu Feb 16, 2023 9:28 pm

After a long wait and as expected, they have confiscated my balance of 20k which, according to their terms and conditions, they have the right to do if I make fraudulent bets, but I am a professional trader and they know as well as I do that in horse races the odds move quite quickly both before the races start and in LIVE (UK - Ireland, USA and Australia). I will upload my excel of all the movements so that a professional who knows how to be here can see something fraudulent, so I would like to ask for help from whoever is appropriate and tell me the reason for confiscating my 20k funds and as they said in their email:

We would like to inform you that after investigation of your Whitehorse account of Compliance team they found that you proceeded with fraudulent betting activity which constitutes violation of our Company Terms and Conditions,which means that your account will close permanently. Regarding Funds which occur from fraudulent activity as mentioned on our Terms and Conditions company reserves the right to forfeit balance /cancel void such bets and/or suspend player's account.

I want to see the bets that I have made if they are fraudulent, I need help from the forum and whoever is appropriate, as well as saying that I have videos of how I was operating (if something serves as proof), because as a trader this house is the best I have seen in equalizing bets in horses (LAY-BACK) for those of us who cannot have betfair.com, I hope for help from you because we are not talking about little money.
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kustef
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 10:54 am

u had same liquidity compare to original betfair account? I mean when u was able to place 50 eur bet on Betfair you saw the same on Whitehorse?
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 11:01 am

In my view the explanation they give is not enough and appropriate. Did they explain why your bets are fraudulent? Also, I would like to know some more about your style of play, and the odds that you take. How long did you use that account and was it only for trading on horses 9as I understand)?

MeryMaria wrote:
Thu Feb 16, 2023 9:28 pm
I want to see the bets that I have made if they are fraudulent, I need help from the forum and whoever is appropriate, as well as saying that I have videos of how I was operating (if something serves as proof), because as a trader this house is the best I have seen in equalizing bets in horses (LAY-BACK) for those of us who cannot have betfair.com, I hope for help from you because we are not talking about little money.

We do not cooperate with Brokerstom, even though one of their agents is present in the forum and most probably they are already aware of your posts. Therefore, we can't intervene in the case on your behalf. We can only give you this thread to present your case, and we will happily comment/advise here as we all learn from cases like this.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 8:34 pm

MeryMaria wrote:
Thu Feb 16, 2023 9:28 pm
After a long wait and as expected, they have confiscated my balance of 20k which, according to their terms and conditions, they have the right to do if I make fraudulent bets, but I am a professional trader and they know as well as I do that in horse races the odds move quite quickly both before the races start and in LIVE (UK - Ireland, USA and Australia). I will upload my excel of all the movements so that a professional who knows how to be here can see something fraudulent, so I would like to ask for help from whoever is appropriate and tell me the reason for confiscating my 20k funds and as they said in their email:

We would like to inform you that after investigation of your Whitehorse account of Compliance team they found that you proceeded with fraudulent betting activity which constitutes violation of our Company Terms and Conditions,which means that your account will close permanently. Regarding Funds which occur from fraudulent activity as mentioned on our Terms and Conditions company reserves the right to forfeit balance /cancel void such bets and/or suspend player's account.

I want to see the bets that I have made if they are fraudulent, I need help from the forum and whoever is appropriate, as well as saying that I have videos of how I was operating (if something serves as proof), because as a trader this house is the best I have seen in equalizing bets in horses (LAY-BACK) for those of us who cannot have betfair.com, I hope for help from you because we are not talking about little money.
I'm sorry I can understand with which file you can open I can't view it. would you like to have a look at your .
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 9:30 pm

MeryMaria wrote:
Thu Feb 16, 2023 9:28 pm
After a long wait and as expected, they have confiscated my balance of 20k which, according to their terms and conditions, they have the right to do if I make fraudulent bets, but I am a professional trader and they know as well as I do that in horse races the odds move quite quickly both before the races start and in LIVE (UK - Ireland, USA and Australia). I will upload my excel of all the movements so that a professional who knows how to be here can see something fraudulent, so I would like to ask for help from whoever is appropriate and tell me the reason for confiscating my 20k funds and as they said in their email:

We would like to inform you that after investigation of your Whitehorse account of Compliance team they found that you proceeded with fraudulent betting activity which constitutes violation of our Company Terms and Conditions,which means that your account will close permanently. Regarding Funds which occur from fraudulent activity as mentioned on our Terms and Conditions company reserves the right to forfeit balance /cancel void such bets and/or suspend player's account.

I want to see the bets that I have made if they are fraudulent, I need help from the forum and whoever is appropriate, as well as saying that I have videos of how I was operating (if something serves as proof), because as a trader this house is the best I have seen in equalizing bets in horses (LAY-BACK) for those of us who cannot have betfair.com, I hope for help from you because we are not talking about little money.



Hey MeryMaria,

- On the current topic:

At first glance, the trading status provided by your attachment is pretty OK to me. At the very first sight, it seems totally legit to me if those are the operations, stated in the document - here I mean some of the caught odds and some of the stated amounts.

Note that I don't have an additional in-depth opinion due to a lack of information. Some questions for your info provider if I may:
Why hasn't your game provider posted the Starting prices info here (ISP or BSP)? Why do they give you those weird times in the document - the columns L and M are almost or exactly the same? The legit provider can't afford to place positions during its settlement or am I missing something here? I mean they didn't give you all the information or what? Analytical information on the Bid/Ask price region here at the time of taking these positions would be very helpful. But in the document they provided you, I don't see exactly when the positions were adopted (the missing true data in Column L). Is it possible for someone to not direct all your traffic to the exchange and take positions against you?


- Off-topic:

About Horse Racing - I spotted some signs of scalping and Grid techniques in a short time. What if you aggregate some of the positions in your strategy for a slightly different timeline, including a value search based on information about the track/jockey/horse/trainer/etc, and changing some of your current money management, accepting the better version down the road if it comes along? Just an idea for your testing purposes, nothing more.
Also, deep modeling of each Country/track/jockey/horse/ could help you by causing different triggers. For example, imagine Soccer, the liquidity of various markets in English Premiership games is excellent and much more tradable than Belgian First Division A, but almost every point of value disappears very quickly. But in the First Division A, the hypothetical value can remain for a long time and some big errors by bookmakers are possible.

I admire your participation in the Brasil NBB markets. That's a very tough tournament, indeed. You post a very limited snippet of this in the attachment, but the idea of the South American basketball markets is great.

In general, South American basketball has some particularities compared to USA NBA, Russian VTB, Hellenic A1, The Great Filipino PBA, etc. I advise you to look at and build some Chilean and Argentinian basketball models as well. The downside here is liquidity (and maybe the margins), compared to the Big Leagues.
MeryMaria
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 10:56 pm

arbusers wrote:
Fri Feb 17, 2023 11:01 am
In my view the explanation they give is not enough and appropriate. Did they explain why your bets are fraudulent? Also, I would like to know some more about your style of play, and the odds that you take. How long did you use that account and was it only for trading on horses 9as I understand)?

MeryMaria wrote:
Thu Feb 16, 2023 9:28 pm
I want to see the bets that I have made if they are fraudulent, I need help from the forum and whoever is appropriate, as well as saying that I have videos of how I was operating (if something serves as proof), because as a trader this house is the best I have seen in equalizing bets in horses (LAY-BACK) for those of us who cannot have betfair.com, I hope for help from you because we are not talking about little money.

We do not cooperate with Brokerstom, even though one of their agents is present in the forum and most probably they are already aware of your posts. Therefore, we can't intervene in the case on your behalf. We can only give you this thread to present your case, and we will happily comment/advise here as we all learn from cases like this.
Thank you for answering me, I answer the questions:

Did they explain why your bets were fraudulent?

No, they did not explain why my bets were fraudulent.

My playing style is to make the typical lay-backs mostly to the favorite horses 2-3 before the race and sometimes to be attentive in LIVE in case I have to exit if I didn't buy any horse before the race started.

How long did you use that account and was it only for trading on horses 9as I understand)?

My case is curious, I have had my account open since April 4th, 2021 and after operating in football, horses, with a lot of liquidity, I made a withdrawal of €2,000 through Neteller, which took longer than expected. Then, when the withdrawal arrived, I made another one for €2,500 and they put obstacles in my way so that I couldn't take it out through Neteller and they forced me to use another wallet, which was Skrill and, again, it arrived later than expected. I made a third withdrawal for €2,500 through Skrill and I received an email saying this:

Kindly be advised that our relevant team informed us that we would not be able to provide you our services in Whitehorse exchange anymore.
Please note that you will be able to transfer your money in any alternative exchange like Orbit or Winfair24. Otherwise, you may withdraw your funds.
Please keep us posted regarding your decision.
Should you have any further concerns or queries, please feel free to contact us.

I told them what was the reason for excluding me from Whitehorse and they gave me no explanation, just that it was Whitehorse's decision, so I stopped operating with them. Later I received a typical email about a platform called Betnfair with horse racing in LAY. I contacted them to test it and the agent told me that it was powered by Betdac, so I tested it with one of their free accounts and I saw that there wasn't much liquidity. When I contacted them again I told them that I wasn't satisfied with that platform and they offered me Whitehorse and I told them that I already had an account with them for horse racing. When the agent wanted to send me the credentials, she asked me if I already had an account with Whitehorse and I said yes. She asked me the typical questions (name, date of birth, etc.) and when everything was correct she sent me the credentials to my email. When I logged in, it was the same account that had excluded me from Whitehorse, so I started operating with it only in horses (LAY-BACK) which is what I have in the .RAR file with the EXCEL.

I'm really desperate because we're talking about little money and no explanation, but what caught my attention the most was the bonus they offered me of 200€ for Betnfair while they investigate and that I could double it in one day to 406€ and I spoke with an agent telling him that I could withdraw that money because of what I was going through with Whitehorse and they told me that I should be able to withdraw it without any problem. So I tried to make the withdrawal and it arrived late, as always, but it got to me almost 3 days later. That's my case and I want them to give me an explanation of why they have charged me the funds from Whitehorse.

I have videos of proof of how I operated with horses in Whitehorse of many races during days.

I hope to be able to recover my money with the help of the forum and be guided to fight for it, and if this is worth it so that nobody goes through it, then better, and sorry for the translation of the ChatGPT, sorry if there is something that is not understood well.
MeryMaria
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Fri Feb 17, 2023 11:09 pm

arb12 wrote:
Fri Feb 17, 2023 9:30 pm
MeryMaria wrote:
Thu Feb 16, 2023 9:28 pm

Hey MeryMaria,

- On the current topic:

At first glance, the trading status provided by your attachment is pretty OK to me. At the very first sight, it seems totally legit to me if those are the operations, stated in the document - here I mean some of the caught odds and some of the stated amounts.

Note that I don't have an additional in-depth opinion due to a lack of information. Some questions for your info provider if I may:
Why hasn't your game provider posted the Starting prices info here (ISP or BSP)? Why do they give you those weird times in the document - the columns L and M are almost or exactly the same? The legit provider can't afford to place positions during its settlement or am I missing something here? I mean they didn't give you all the information or what? Analytical information on the Bid/Ask price region here at the time of taking these positions would be very helpful. But in the document they provided you, I don't see exactly when the positions were adopted (the missing true data in Column L). Is it possible for someone to not direct all your traffic to the exchange and take positions against you?


- Off-topic:

About Horse Racing - I spotted some signs of scalping and Grid techniques in a short time. What if you aggregate some of the positions in your strategy for a slightly different timeline, including a value search based on information about the track/jockey/horse/trainer/etc, and changing some of your current money management, accepting the better version down the road if it comes along? Just an idea for your testing purposes, nothing more.
Also, deep modeling of each Country/track/jockey/horse/ could help you by causing different triggers. For example, imagine Soccer, the liquidity of various markets in English Premiership games is excellent and much more tradable than Belgian First Division A, but almost every point of value disappears very quickly. But in the First Division A, the hypothetical value can remain for a long time and some big errors by bookmakers are possible.

I admire your participation in the Brasil NBB markets. That's a very tough tournament, indeed. You post a very limited snippet of this in the attachment, but the idea of the South American basketball markets is great.

In general, South American basketball has some particularities compared to USA NBA, Russian VTB, Hellenic A1, The Great Filipino PBA, etc. I advise you to look at and build some Chilean and Argentinian basketball models as well. The downside here is liquidity (and maybe the margins), compared to the Big Leagues.

Thanks for the support, but all my bets are legitimate and as you can see in the file everything is about horses, the Brazilian basketball one was sporadic and it didn't work out with a loss of -1.90€, I hope I can get some help and guidance, thank you.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 7:53 am

Disgusting. I believe you when you say there is nothing fraudulent in your betting. They are massively butthurt that you win money because they lay the liquidity themselves.

Did you save the conversation with the agent when they asked if you had previously a Whitehorse account and you replied confirming that you had one?

You should contact SBR forum (sportsbookreview) the moderator there is named Optional, you can start a thread there and the moderator will help with your case, he has good connections and helped many people recover their money.

Best of luck!
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 11:16 am

@MeryMaria,

Overall, is your account in profit for you, or in loss?
I believe this will explain a lot.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 12:41 pm

Dear Mr. Arbusers, I think you should restore the original tagline on the page https://www.arbusers.com/ "If it's not in Arbusers, better avoid it". Printed in large capital letters, all users must be warned.

Dear MeryMaria, I'm sure you are a legit player, but the World isn't what it should be... MeryMaria, I notice that you have a big advantage and therefore you will be profitable in the long run, but please choose a legit platform for your business activities...
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 9:16 pm

junoreactor wrote:
Sat Feb 18, 2023 7:53 am
Disgusting. I believe you when you say there is nothing fraudulent in your betting. They are massively butthurt that you win money because they lay the liquidity themselves.

Did you save the conversation with the agent when they asked if you had previously a Whitehorse account and you replied confirming that you had one?

You should contact SBR forum (sportsbookreview) the moderator there is named Optional, you can start a thread there and the moderator will help with your case, he has good connections and helped many people recover their money.

Best of luck!

Unfortunately I didn't save that conversation, but I have others on video with the agents when they blocked my account.

So I will open a thread to see if they can help me recover my money on the SBR forum, because all my bets are legitimate.

I sent them 2 emails 2 days ago to give me information about the fraudulent bets, but I don't get a response from them.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 9:19 pm

arbusers wrote:
Sat Feb 18, 2023 11:16 am
@MeryMaria,

Overall, is your account in profit for you, or in loss?
I believe this will explain a lot.
If I get the money I will have profits, obviously
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 9:25 pm

arb12 wrote:
Sat Feb 18, 2023 12:41 pm
Dear Mr. Arbusers, I think you should restore the original tagline on the page https://www.arbusers.com/ "If it's not in Arbusers, better avoid it". Printed in large capital letters, all users must be warned.

Dear MeryMaria, I'm sure you are a legit player, but the World isn't what it should be... MeryMaria, I notice that you have a big advantage and therefore you will be profitable in the long run, but please choose a legit platform for your business activities...

Thanks for the advice, but for those of us who can't have .com because of the country we live in, we have to work with these people (brokers), but I wouldn't have thought they would do this to me, I still have hopes of being able to recover the money, if someone can help me, I provided my bets which are the proofs, I don't know what else, I'll try to open a thread like they told me on the SBR forum, thank you for the support.
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Re: Brokerstorm account locked with 20k Whitehorse Exchange

Sat Feb 18, 2023 11:07 pm

the total profit from these bets is 22.5k in a month? how much money did u deposit in total in this broker?

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