Arbusers

Dear members of the betting community,

We wish to take this opportunity and address the ill-intended complaints and rumors being spread out over the last few weeks regarding our company.

First and foremost, we hereby re-affirm our position, that all punters and arbers are welcome on our web-site. We sincerely believe that arbers are an integral part of the sport betting industry and we fully embrace this.

We do however wish to state clearly that what we cannot tolerate is cheating in any of its numerous forms. It spoils the industry, our community and brings a bad name to the arbitrage betting technique as a whole. Bots, Multiple accounts, coordinated betting, bonus abuse, bad lines targeting are not acceptable practices within our business and shall not be tolerated.

Last but by no means least, we wish to assure all the honest bettors out there, to please have no doubts, to harbor no concerns, that each and every day we are doing our best to deliver a great product and service. And nothing and no one will weaken our resolve to keep going.



Note: We are compiling a list of people to address publicly on this forum, which we will do shortly.

MaxShalamar wrote: Just sent this to their CS

You have already verified a bank  statement I sent a few weeks ago
You verified my photo ID and bank statement
I used Skrill to deposit and my identity has been verified by them too

Are you trying to steal my money?

I just want to get my money back and close the account as I believe you are scammers

Reply:

Please be sure that we are not into stealing our customers' money. All our procedures are aimed solely at ensuring the best possible and abuser-free environment for our players.

Therefore we kindly ask you to send us the requested documents.

Please feel free to contact us should you have any further questions.

Thank you for choosing us as your bookmaker!

Wankers

To all of the forum users out there,

Please find our communication with MaxShalamar below. Our customer support has been nothing but cooperative and constructive with him.

Roald wrote: They just said they seized my 2,5k balance, because of some patterns with 5/6 other players, whom I didn't knew (except one of them, who might, without my knowlegde, have placed one or two bets at my place a few months back, and not big bets, just peanuts)

They were talking about patterns on the phone, said there was a 1 on 5 million change we were not connected. It was like this Nigel guy I was talking to, was making things up just for the fun of it. Those players, Russians, Spanish, and even Islamics as well, I really never ever heard of them. I just can't believe this nonsense.

I think I will just give up sports betting, as this is strike 3 (1 by agent via this forum, Canbet so called bankruptcy, and now this..) I thought I would be save, not arbing, nor having multiple accounts at the same sports books. But I guess I was wrong.

Dear Roald,

The following is a diagram of your group. Different colors show different IP and computer relations between the accounts.



Your group has done a very coordinated betting, and has been matched through 3 separate technologies. Some of the group members, including you, admitted to knowing other persons from the group, while the corresponding individuals denied similar knowledge. All of you were unable to verify even a tangible fraction of the activity of the accounts, including providing us with false information. There is an undeniable relation between the accounts, as some bets were placed within seconds of each other. Needless to say we have phone recordings with each of the group members, which can clearly show even to the unexperienced eye and ear what we have written above.

The following is a sample of your activity across all accounts:

GoBetGo wrote:
bad lines targeting

Bad lines targeting is all arbing is about.

Molocko wrote: My Dear Punters,

I have an Account with Gobetgo.com since a few weeks. The odds are really great the signup was done without a hassle the 100% Bonus great BUT they don’t Pay out.

I am trying to get my account verified by them and after sending a Bank statement, my ID, a certificate of residency, a copy from my CC ( with most of the numbers blurred of course ) a photo from me holding my Laptop with the web page opened and my Id and CC in the other Hand .. Nothing !

Maybe they also need a DNA sample i don't know.

I have written to them a bunch of times

No answer is given except standard answers.

My Account remains unverified and I can’t withdraw my winnings.

I hope that it is all a Big Misunderstanding, i will keep this post uptodate if something changes.

Dear Molocko,

I would like to publicly address your situation, since you made quite the noise around it. Since November 12th our customer support has sent you 4 emails regarding your account without any reply. All that we need, before we fully verify it, is a valid phone number. It can't be simpler than that. Obviously, since you do not reply to our customer support, and we can't call you, there is no other way to contact you except this way. Please respond to our CS emails, and they will be more than happy to resolve this for you.



A sample email of what one of our agents to you was:

Your group has done a very coordinated betting, and has been matched through 3 separate technologies

huuhuhu , you have 3 separate technologies to identify such cases , but you don't have enough technology to speed up the site

And what's wrong with betting the same matches at approx the same time ?
Maybe they use tipping services , when this service releases the picks , then the subscribers bet the matches at the same moment...have you ever heard about tipping services  GBG ?

seb31 wrote: Last email received from gobetgo .
Here is the way they justify the missing funds ..:

"We are subtracting all payment processing fees incurred by your deposits and withdrawals from your remaining balance. The fees we have incurred are €1595.80. Since your current balance with us is less than that. We have set your balance to negative.

We wish you a pleasant Christmas!"

1595€ fees .. what a joke !  I made only 4 withdrawals and each one was free of charge as i was allowed one free a month .
And moreover they have the audacity to wish me a pleasant Christmas ( it's not an automatic message as it's only time it's written in their correspondence ..) whilst they steal me !! unbelievable!


Gobetgo i am still waiting you to reply to my message ..

Dear Mr. Xxxxxxxx,

With you I will be short. During our conversation over the phone with you, of which we of course have a full recording, you lied to us numerous times, including saying that arbitrage is something towards which you have a negative attitude, and a waste of your time. Since you were not an arber by your own words, and you were unable to even remember the bet on Bochum vs St Pauli, placed an hour prior to the call, we wanted to confirm that you were actually a real player and hence we asked a question which every punter would know regarding the handicap betting market.

Since you were not honest with us at any point while supposedly playing on our website, and in accordance with our Terms and Conditions, our management has taken the decision to exercise our right to close your account, and charge you with all the payment processing fees, which our company has incurred by our bank, while at the same time refunding in full your remaining balance with us.

hence we asked a question which every punter would know regarding the handicap betting market.

Why should a punter explain what the handicap is ??

I am addicted to gambling and i bet whatever league , whatever market , even though i don't know what the fuk they are...So , you are confiscating money because i am addicted ? 

Go to SBR forum and read some threads...so , you will realize how many addicted gamblers are on this planet.You will see people asking soccer/nba etc tips because they have no clue about it

I've done the screenshot - no point in removing the APPROVED bank statement

You have photoshoped it ,,, account closed , we will make a trip with your money , regards

GoBetGo wrote:

seb31 wrote: Last email received from gobetgo .
Here is the way they justify the missing funds ..:

"We are subtracting all payment processing fees incurred by your deposits and withdrawals from your remaining balance. The fees we have incurred are €1595.80. Since your current balance with us is less than that. We have set your balance to negative.

We wish you a pleasant Christmas!"

1595€ fees .. what a joke !  I made only 4 withdrawals and each one was free of charge as i was allowed one free a month .
And moreover they have the audacity to wish me a pleasant Christmas ( it's not an automatic message as it's only time it's written in their correspondence ..) whilst they steal me !! unbelievable!


Gobetgo i am still waiting you to reply to my message ..

Dear Mr. Xxxxxxxx,

With you I will be short. During our conversation over the phone with you, of which we of course have a full recording, you lied to us numerous times, including saying that arbitrage is something towards which you have a negative attitude, and a waste of your time. Since you were not an arber by your own words, and you were unable to even remember the bet on Bochum vs St Pauli, placed an hour prior to the call, we wanted to confirm that you were actually a real player and hence we asked a question which every punter would know regarding the handicap betting market.

Since you were not honest with us at any point while supposedly playing on our website, and in accordance with our Terms and Conditions, our management has taken the decision to exercise our right to close your account, and charge you with all the payment processing fees, which our company has incurred by our bank, while at the same time refunding in full your remaining balance with us.

I am not a gobetgo customer, I cannot believe my eyes reading this post, this is pure theft, there is no other word for it,
you should be banned from operating as a bookmaker with this type of behaviour, your justification for taking the guy's
money is shocking, whether he is an arber or not is irrelavant, as long as he can provide you with the photo' i.d and
the address i.d then you should pay him his money in full, not everyone is "good" on the telephone, some people
get nervous, on the basis of telephone answers, you steal people's money, this is totally ridiculous, gobetgo are
a totally ridiculous bookmaker, you're last post should be forwarded across the globe onto every gambling site,
who in their right mind would use such a company?

Hraba wrote:

sanvik wrote:

seb31 wrote: I just find this site when i tape " gobetgo scam "
I did not know this site before my issue , i never made arbitrage betting

That is really weird!

I have started to be an arbitrage bettor just a few months ago, I was reading through these webpages - without comments - because I did not have much to say. My experience was more or less great with other bookies, but then I had this very bad experience with GBG - so I felt that I should tell you about this and warn others thats why my comment is a comment of a "not even a newbie".

Btw. I did not get any reply from GBG (via email) nor here ... Strange! Well I am not expecting anything reasonable from them anyway.

To have a bad rating as a bookie is a awful thing to overcome in the future. I think that they have bitten off just a little bit more than they are going to be able to chew!

To be as a Pinnacle takes really a lot of different attitude guys from GBG. They way you treat your customers is sooo unprofessional 

I want to say that I am happy that other people shared their experience, thanks for that!

Dear Hraba,

Please find below the last correspondence with you, right after confirming that we have successfully processed your withdrawal request. We do not understand what could be the possible reason for you to change your attitude towards us.

Just a quick question as it has crossed my mind several times...Is it a "must" for the costumer to know english ?

Not everyoneone has english as native language.You phone me but i don't know english , so i can't answer your questions , even the basic ones like birthday , address etc.
How is this situation being handled ? Do i have to go and learn english before opening an account at GBG ?

Surely someone called Nigel in Sofia is easy to find? 

Nigel is not bulgarian name.Bulgarian names usually ends on -ov , like mitrov , manov etc

GoBetGo wrote:

Hraba wrote:

sanvik wrote: That is really weird!

I have started to be an arbitrage bettor just a few months ago, I was reading through these webpages - without comments - because I did not have much to say. My experience was more or less great with other bookies, but then I had this very bad experience with GBG - so I felt that I should tell you about this and warn others thats why my comment is a comment of a "not even a newbie".

Btw. I did not get any reply from GBG (via email) nor here ... Strange! Well I am not expecting anything reasonable from them anyway.

To have a bad rating as a bookie is a awful thing to overcome in the future. I think that they have bitten off just a little bit more than they are going to be able to chew!

To be as a Pinnacle takes really a lot of different attitude guys from GBG. They way you treat your customers is sooo unprofessional 

I want to say that I am happy that other people shared their experience, thanks for that!

Dear Hraba,

Please find below the last correspondence with you, right after confirming that we have successfully processed your withdrawal request. We do not understand what could be the possible reason for you to change your attitude towards us.

Hi GBG - I have send you an email with the explanation first. You have not answered to it and obviously have not read it at all - because you are asking to the reason of my attitude again. Then I shared my opinion here.

So here is the exact copy of my email answer to you.

Dear ----,

thank you. About the bonus - I am very disappointed as I thought this was also for arbitrage traders, however if it is in your Terms and Conditions, I have to follow them, thus I understand. But I am a bit confused here. You welcome arbitrage traders, but when you find out that they are - you take a bonus from them, which is just the opposite of welcome.

And about the call - I have to say, that I felt really uncomfortable with the questions you asked me - I felt like being interrogated, with any reason behind it and you kept my money as a hostage, which is not fair to use it this way, as a leverage, it really frightened me and I think I didnt do anything bad - I mean against your terms (ok, besides the bonus, but I was not aware of it).

Moreover, I have read on forums that this is not a standard procedure, sometimes you just require just an ID.

I have an account in around 30+ bookmakers and the way you verified my account, well to say it properly - my account was verified, but when I won some decent money and tried to withdraw - you blocked it! This I have never experienced it in any other bookie.

So I want to be honest with you. I do not like the way you treat your customers - and I will not continue to bet on your site. Because I am affraid that you would use my money again against me, with no reason. I am an arbitrage trader, you say you welcome us, I did not place any like 20% arbitrages, all just slight percentages - which you wrote on forums is OK, however I dont think that you follow what you say - because otherwise you would treated me differently.

Thanks for the opportunity to bet on your side, however I made my opinion crystal clear.

Goodbye.

Hraba wrote:

GoBetGo wrote:

Hraba wrote: I have started to be an arbitrage bettor just a few months ago, I was reading through these webpages - without comments - because I did not have much to say. My experience was more or less great with other bookies, but then I had this very bad experience with GBG - so I felt that I should tell you about this and warn others thats why my comment is a comment of a "not even a newbie".

Btw. I did not get any reply from GBG (via email) nor here ... Strange! Well I am not expecting anything reasonable from them anyway.

To have a bad rating as a bookie is a awful thing to overcome in the future. I think that they have bitten off just a little bit more than they are going to be able to chew!

To be as a Pinnacle takes really a lot of different attitude guys from GBG. They way you treat your customers is sooo unprofessional 

I want to say that I am happy that other people shared their experience, thanks for that!

Dear Hraba,

Please find below the last correspondence with you, right after confirming that we have successfully processed your withdrawal request. We do not understand what could be the possible reason for you to change your attitude towards us.

Hi GBG - I have send you an email with the explanation first. You have not answered to it and obviously have not read it at all - because you are asking to the reason of my attitude again. Then I shared my opinion here.

So here is the exact copy of my email answer to you.

Dear ----,

thank you. About the bonus - I am very disappointed as I thought this was also for arbitrage traders, however if it is in your Terms and Conditions, I have to follow them, thus I understand. But I am a bit confused here. You welcome arbitrage traders, but when you find out that they are - you take a bonus from them, which is just the opposite of welcome.

And about the call - I have to say, that I felt really uncomfortable with the questions you asked me - I felt like being interrogated, with any reason behind it and you kept my money as a hostage, which is not fair to use it this way, as a leverage, it really frightened me and I think I didnt do anything bad - I mean against your terms (ok, besides the bonus, but I was not aware of it).

Moreover, I have read on forums that this is not a standard procedure, sometimes you just require just an ID.

I have an account in around 30+ bookmakers and the way you verified my account, well to say it properly - my account was verified, but when I won some decent money and tried to withdraw - you blocked it! This I have never experienced it in any other bookie.

So I want to be honest with you. I do not like the way you treat your customers - and I will not continue to bet on your site. Because I am affraid that you would use my money again against me, with no reason. I am an arbitrage trader, you say you welcome us, I did not place any like 20% arbitrages, all just slight percentages - which you wrote on forums is OK, however I dont think that you follow what you say - because otherwise you would treated me differently.

Thanks for the opportunity to bet on your side, however I made my opinion crystal clear.

Goodbye.

I will have our VIP manager personally check your email and respond to it as soon as possible. We certainly do not wish you to feel this way, and it was not our intentions to do so.

fnatic91 wrote:

hence we asked a question which every punter would know regarding the handicap betting market.

Why should a punter explain what the handicap is ??

I am addicted to gambling and i bet whatever league , whatever market , even though i don't know what the fuk they are...So , you are confiscating money because i am addicted ? 

Go to SBR forum and read some threads...so , you will realize how many addicted gamblers are on this planet.You will see people asking soccer/nba etc tips because they have no clue about it

In case you are addicted, we would then have to close your account for responsible gambling in order to do our best in assisting you to overcome your gambling addiction. A matter we do take quite seriously.