Any updates here by any chance if you got a word from them?
How do you guys calculate your arbs on Matchbook?The regular calculators are wrong because MB takes the commission if we lose too. What fraction of a % do you take out of an arb when it is with MB?I have been making some 0.4% arbs(according to alert services) with MB and it seems like these give me close to nothing really.
Had similar glitches a few times, where the bet shows as matched but its not, or the bet shows as unmatched but it is matched.Thankfully I have found that by logging out, in again it solves it, but they do need to sort this out and quick.Sorry you took a loss, and I cant see MB refunding it either im afraid.With MB I never place a bet within 5 mins of the start time, too risky that it will go wrong!
Are you sure they are asking about a screenshot of your other bet? That is irrelevant to them. Maybe they need a screenshot of your Matchbook account and if it shows that no bet is registered they might refund it. Did your available to bet balance change after the bet? Didn't the bet appear at your current bet history? Did you capture any of that ?
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