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Thordin
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« Reply #30 on: March 13, 2015, 12:20:01 PM »

Thing probably is, nobody with actual authority in Bet365 is handling your case.
Customer service follows the rules, saying bullshit about your code being sent, to them there is no reason to complicate things with tracking deliveries and such. They just do their job and follow procedure.

SBR should be able to solve this mate!
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kapetan1122
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« Reply #31 on: March 13, 2015, 01:27:52 PM »

Is VPN detection the connection with limits here?Seems the most plausible explanation.

No VPN used.

You can get verified over the phone. Well, you could when I did last year. Just go into the online help chat and get the guy to call you. My letter arrived weeks after I was verified and transacted several times :)

I'm not sure if they only do this for "reputable" countries like Australia though.  ::)

Thanks for the suggestion. I have asked them to offer me any way of verifying the account they choose, except sending me a letter. I can send any documentation they want. They have declined, saying they must have the code from the letter. But they don't ever send the letter so are denying me the opportunity to comply with their T&c ' s, which equals theft. It's going to IBAS and SBR next week.


You dont need PVC to verify your account,you can upload ID+driving licence or passport or if you dont have other document than ID,send your utility bill or bank statement to documents@bet365.com and your account should be fully verified.
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mateo84
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« Reply #32 on: March 13, 2015, 03:07:40 PM »



You dont need PVC to verify your account,you can upload ID+driving licence or passport or if you dont have other document than ID,send your utility bill or bank statement to documents@bet365.com and your account should be fully verified.
[/quote]

thats true
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kapetan1122
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« Reply #33 on: March 13, 2015, 04:36:19 PM »



You dont need PVC to verify your account,you can upload ID+driving licence or passport or if you dont have other document than ID,send your utility bill or bank statement to documents@bet365.com and your account should be fully verified.

Thanks, but they have specifically told me that they will not verify my account without the PVC code so it looks like i need it. My ID has already been emailed to documents@bet365.com anyway.

You have verified your ID not your address,PVC is for address verification so send them again ID+utility bill and see what happen.
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doubledavis
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« Reply #34 on: March 13, 2015, 09:16:01 PM »

That wont help. My account was fully auto verified  via electoral role, was using it fine then they suddenly just decided they wanted me to send them ID, PVC code and do a phone verification. They never sent me the PVC so I requested twice more and eventually it arrived. I gave it to them + ID + did phone call and that was weeks ago now and still they just say "my account is under management review".

Don't waste your time going to SBR, they are in the pocket of 365 and will delete any thread you start that says anything negative against them. IBAS may or may not help but they are also in the bookies pockets. If it's not sorted in a few days I may have to get a lawyer.

I have friends who are also receiving this treatment from 365 and all from UK and Ireland.
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voodoo
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« Reply #35 on: March 14, 2015, 12:08:01 AM »

if u send them what they ask, they will pay in the end..
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MaxShalamar
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« Reply #36 on: March 14, 2015, 12:11:02 AM »

I fear my account is heading the same way. If IBAS or SBR are not able to help, I will happily go to the police and hire a lawyer. If bet365 will not allow you to comply with their T&C's, and withhold your funds as a result of non - compliance,  that is criminal behaviour under UK law.

That is absolutely fine if the account is in your own name and you are using your own ID and bank/wallets

But if it's a "friends" account and you are operating it using their ID then it will be you the police will be interested in  ;)
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doubledavis
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« Reply #37 on: March 14, 2015, 12:30:03 AM »

Thats not true. As long as you have said friends full permission you are doing nothing wrong. Bet365 even have a term that states you can nominate a 3rd party user to be authorised on your account and all bets placed whilst being logged in will stand. They do this so people cant lose then say their roommate logged in etc. Someone even posted the term on arbusers in the mike woods thread.

Something changed with 365 in the autumn, they no longer play by the rules and just because you provide what they ask for doesnt mean they will open the account or return the funds. It seems stronger methods might be needed these days to get them to act.
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gg
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« Reply #38 on: March 14, 2015, 12:37:33 AM »


I have friends who are also receiving this treatment from 365 and all from UK and Ireland.


With all due respect, since i am not even a new arber.

What benefit B365 could possibly have to put their first class name in jeopardy ?

Bad rumors such as the above, spread like fire. If today happens to UK, tomorrow might happen to everybody

Sould we have to assume that they have cash flow problems or they are just re-checking accounts as they did to all Greeks clients in late December 2014 ?

Contacting Police and hiring a lawyer, its not the right commercial step, since i assume that we all want to continue being their clients.

I read this subject with great interest, since i have a lot of respect for this company.



« Last Edit: March 14, 2015, 12:42:18 AM by gg » Logged

doubledavis
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« Reply #39 on: March 14, 2015, 01:08:41 AM »

I don't have a concrete answer for that, perhaps they just hope to make even more cash than they already do by confiscating funds knowing full well that they don't have to answer to anyone right up until something gets to court which is unlikely.

I have no reason to lie, they are really screwing several other arbers / gamblers I know around.

Hiring a lawyer unfortunately the only option in some cases since they have SBR in their pockets and don't listen to ibas.
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yorkjoss
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« Reply #40 on: March 14, 2015, 11:38:46 AM »

Bet365 do not have cash flow problems, they are a massively successful/profitable company

seems they are tired of arbers/smart bettors and have got their heads together at one of their staff meetings
and come up with this plan, of course we don't agree with it but they are not above the law and cannot legally
steal anyone's money and will have no plans to do this.

they are not gobetgo, everyone who has funds with them will get paid eventually, they will get tired of this
behaviour before we will, an arber with his funds is like a dog with a bone, they will let go before we do.

this job is full of stress.................but there's not many of us packing it in ;)

oops there's Ray Winstone at my door! what does he want?
« Last Edit: March 14, 2015, 11:41:05 AM by yorkjoss » Logged

raizzak
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« Reply #41 on: March 14, 2015, 02:39:51 PM »

he is a about to tell you about how great Cashout is... lol
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MaxShalamar
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« Reply #42 on: March 14, 2015, 03:02:26 PM »

Bet365 do not have cash flow problems, they are a massively successful/profitable company

seems they are tired of arbers/smart bettors and have got their heads together at one of their staff meetings
and come up with this plan, of course we don't agree with it but they are not above the law and cannot legally
steal anyone's money and will have no plans to do this.

they are not gobetgo, everyone who has funds with them will get paid eventually, they will get tired of this
behaviour before we will, an arber with his funds is like a dog with a bone, they will let go before we do.

this job is full of stress.................but there's not many of us packing it in ;)

oops there's Ray Winstone at my door! what does he want?

Love Raymondo but he went down in my estimation when he started doing ads for 365 :D

Agree there is NO CHANCE of 365 folding or not paying people - they are merely refining their target customers and getting rid of arbers and sharp players

... there are always plenty of mugs out there to replace us
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yorkjoss
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« Reply #43 on: March 14, 2015, 03:10:20 PM »


[/quote]

Love Raymondo but he went down in my estimation when he started doing ads for 365 :D

[/quote]

agree, it did take a bit of getting used to, he's probably earned 7 figures from them so my guess he's not sitting
at home on a Saturday afternoon constantly checking odds on his PC for odds movements, this jobs a "good un"
but I'd swap with Ray anytime.
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MaxShalamar
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« Reply #44 on: March 14, 2015, 04:00:20 PM »



Love Raymondo but he went down in my estimation when he started doing ads for 365 :D

[/quote]

agree, it did take a bit of getting used to, he's probably earned 7 figures from them so my guess he's not sitting
at home on a Saturday afternoon constantly checking odds on his PC for odds movements, this jobs a "good un"
but I'd swap with Ray anytime.
[/quote]

Me too :D
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