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Ladbrokes a joke with proof of address

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Author Topic: Ladbrokes a joke with proof of address  (Read 962 times)
DonkeyKong
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« on: January 26, 2016, 07:35:19 AM »

Hey ladbrokes is a horrible bookie when it comes to account verification.

I have sent them a government issued document with my address on it and they say they cannot verify the authenticity of the document.
Next I send them a mobile phone invoice with my address on it and I get the same e-mail that they can not verify the authenticity of it.
As a last resort I send them a supreme court ruling with my name and address on it and they still don't accept it.. Wtf they keep asking for a bank statement and it costs me 35euros to get one as it is a non standard document for banks here.

It seems like they just want to make my life harder by making me pay unnecessary fees. When I told WH how expensive the bank statement is they just accepted the other documents. LB ignores my e-mails and just keeps asking for a different proof of address.. Is there a way I could complain somewhere and make them accept one of my other documents for a proof of address? They worked for every other bookie..
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KC83
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« Reply #1 on: January 28, 2016, 05:36:23 PM »

Do You have an internet banking? Cant You print first page of statement? Maybe call them instead of emailing and ask for manager.
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Bunitu
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« Reply #2 on: February 16, 2016, 07:56:39 AM »

Did you solve the problem with ladbrokes?
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DonkeyKong
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« Reply #3 on: February 16, 2016, 12:21:01 PM »

Did you solve the problem with ladbrokes?

Not yet. I am looking for a way where I don't have to pay a huge fee to the bank.
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