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10Bet Pretending an Image has Flash in the Corner

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doozy
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10Bet Pretending an Image has Flash in the Corner

Fri Aug 04, 2017 2:10 am

I have tried to withdraw my balance after unlocking the bonus despite their best efforts to stop me from doing so.

They asked me to upload a copy of my passport as my previous one was not clear enough (it was, but whatever). I have sent them a perfectly pristine image. Everything is in high detail and there is no flash whatsoever. They are refusing to accept the document as they are claiming that there is flash in the bottom right corner of the image.

Flash was not used in the photo, so there is no flash anywhere. The only light in the image appears in the top right corner, which is from the sun. It is not on the passport. Only on the windowsill behind it.

I am jumping straight to reporting them for this stunt.
doozy
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Re: 10Bet Pretending an Image has Flash in the Corner

Fri Aug 04, 2017 2:19 am

Just to demonstrate. Here is the 'flash' that means they cannot accept the document.

Image
okakabukaka
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Re: 10Bet Pretending an Image has Flash in the Corner

Sat Aug 05, 2017 11:01 am

take another picture.
doozy
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Re: 10Bet Pretending an Image has Flash in the Corner

Sat Aug 05, 2017 12:19 pm

I already have.

They are claiming that the '08' in that picture is not clear due to flash though, so I'm sure that the new one will also be unacceptable due to 'flash'.
Thordin
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Re: 10Bet Pretending an Image has Flash in the Corner

Sat Aug 05, 2017 4:15 pm

keep sending them they will accept
valuebets
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Re: 10Bet Pretending an Image has Flash in the Corner

Sat Aug 05, 2017 10:15 pm

i have same problem whit Will Hill :-\

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