service down

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bmaxim
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bmaxim

service down
« on: February 03, 2018, 12:45:46 PM »

hi,

is the service down today?
it's about 3 hours I can't access to the betonvalue site...
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bmaxim
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bmaxim

Re: service down
« Reply #1 on: February 03, 2018, 04:58:22 PM »

seems up again now after several hours  :(
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BetOnValue
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BetOnValue

Re: service down
« Reply #2 on: February 05, 2018, 11:58:32 AM »

Hello,

We would like to apologize for this Saturday's downtime and as compensation, all active subscriptions were extended with 3 days.

Best,
The BetOnValue Crew
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alealeale
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alealeale

Re: service down
« Reply #3 on: March 27, 2018, 10:02:28 AM »

Does anyone get the red banner "Real time updates disabled (Mind that you are allowed to have only 1 open tab of surebets at a time)" appearing random even if there is only one tab open into surebets page? It's been happening for day. I cleaned cache and cookies but no way...
I have to refresh every time or log out and log in again but the process is very very very slow.
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alealeale
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alealeale

Re: service down
« Reply #4 on: April 07, 2018, 09:55:23 AM »

here we are again...like almost every saturday, service down...congratulations and thank god that you are the only that provide italian bookies
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alealeale
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alealeale

Re: service down
« Reply #5 on: April 07, 2018, 10:20:51 AM »

only 20 minutes of wrong odds and other problems, now it's fine but I don't change my feedback
....
update: 2.40 p.m. it's not charging pages again...another saturday in front of pc waiting for the software to start working again. I'm so sorry to give bad opinion but giving true feedback is fair and in this moment
bov is offline again and i'm not surprised at all...
anyway...any italian customer here? thanks
....
7.40 pm now it's working good...
« Last Edit: April 07, 2018, 07:05:24 PM by alealeale » Logged
BetOnValue
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BetOnValue

Re: service down
« Reply #6 on: April 10, 2018, 01:26:01 PM »

Does anyone get the red banner "Real time updates disabled (Mind that you are allowed to have only 1 open tab of surebets at a time)" appearing random even if there is only one tab open into surebets page? It's been happening for day. I cleaned cache and cookies but no way...
I have to refresh every time or log out and log in again but the process is very very very slow.

Hello and sorry for the delay in replying.
Our colleagues are already investigating this issue and the Support team will get back to you with a feedback.
For anything else, please let them know.

Kind Regards,
The BetOnValue Team
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BetOnValue
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BetOnValue

Re: service down
« Reply #7 on: April 10, 2018, 01:54:32 PM »


Regarding the website down matter, first of all we would like to apologize for the issues encountered by our service on Saturday, 7th of April.
Over the course of the day, the website’s performance dropped continuously due to a bug in the servers that caused old data to not be cleared up properly after becoming redundant. The issue was solved after about 6 hours by our developers. Seeing that it was on the busiest days of the week match wise, we have decided to award all active accounts by 2 days which will be added during the course of this week.
We once again apologize for any inconvenience this may have caused. If you need more assistance please don’t hesitate to get in touch with us at contact@betonvalue.com.

Kind Regards,
The BetOnValue Team
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alealeale
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alealeale

Re: service down
« Reply #8 on: April 21, 2018, 02:39:04 PM »

@bov customers...is the service working good for you today?
can you delete old odds? does red big banner appear without reason at the top of the page?
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Alfa1234
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Re: service down
« Reply #9 on: April 21, 2018, 03:01:49 PM »

It appears slow and I get the impression they turned off some markets to speed things up.
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arbusers
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Re: service down
« Reply #10 on: April 21, 2018, 03:05:22 PM »

I informed them. I hope they fix things.
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alealeale
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alealeale

Re: service down
« Reply #11 on: April 21, 2018, 03:09:13 PM »

It appears slow and I get the impression they turned off some markets to speed things up.
which markets are you referring to? I notice many odds are missing but this is an old issue.
some italian bookies odds come and go, like always...a chart like this:_____  ___ ____    ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing
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alealeale
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alealeale

Re: service down
« Reply #12 on: April 21, 2018, 03:10:42 PM »

I informed them. I hope they fix things.
Thank you but unluckily they are already doing the best so far...
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Alfa1234
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Re: service down
« Reply #13 on: April 21, 2018, 03:19:03 PM »

It appears slow and I get the impression they turned off some markets to speed things up.
which markets are you referring to? I notice many odds are missing but this is an old issue.
some italian bookies odds come and go, like always...a chart like this:_____  ___ ____    ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing

Hard to say exactly, some basketball etc does not appear to come up.
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alealeale
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alealeale

Re: service down
« Reply #14 on: April 21, 2018, 03:33:22 PM »

you could check betbrain.com to see if your bookies are listed there. I usually do this way to inform them through the tool if some odd is missing.
They fix but after a while the problem is back
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