hi,
is the service down today?
it's about 3 hours I can't access to the betonvalue site...
service down
- bmaxim
- Gaining experience
- Karma: 3
- BetOnValue
- Gaining experience
- Karma: 0
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Re: service down
Hello,
We would like to apologize for this Saturday's downtime and as compensation, all active subscriptions were extended with 3 days.
Best,
The BetOnValue Crew
We would like to apologize for this Saturday's downtime and as compensation, all active subscriptions were extended with 3 days.
Best,
The BetOnValue Crew
- alealeale
- Totally Pro
- Karma: 45
Post
Re: service down
Does anyone get the red banner "Real time updates disabled (Mind that you are allowed to have only 1 open tab of surebets at a time)" appearing random even if there is only one tab open into surebets page? It's been happening for day. I cleaned cache and cookies but no way...
I have to refresh every time or log out and log in again but the process is very very very slow.
I have to refresh every time or log out and log in again but the process is very very very slow.
- alealeale
- Totally Pro
- Karma: 45
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Re: service down
here we are again...like almost every saturday, service down...congratulations and thank god that you are the only that provide italian bookies
- alealeale
- Totally Pro
- Karma: 45
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Re: service down
only 20 minutes of wrong odds and other problems, now it's fine but I don't change my feedback
....
update: 2.40 p.m. it's not charging pages again...another saturday in front of pc waiting for the software to start working again. I'm so sorry to give bad opinion but giving true feedback is fair and in this moment
bov is offline again and i'm not surprised at all...
anyway...any italian customer here? thanks
....
7.40 pm now it's working good...
....
update: 2.40 p.m. it's not charging pages again...another saturday in front of pc waiting for the software to start working again. I'm so sorry to give bad opinion but giving true feedback is fair and in this moment
bov is offline again and i'm not surprised at all...
anyway...any italian customer here? thanks
....
7.40 pm now it's working good...
Last edited by alealeale on Sat Apr 07, 2018 6:05 pm, edited 1 time in total.
- BetOnValue
- Gaining experience
- Karma: 0
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Our colleagues are already investigating this issue and the Support team will get back to you with a feedback.
For anything else, please let them know.
Kind Regards,
The BetOnValue Team
Re: service down
Hello and sorry for the delay in replying.alealeale wrote: Does anyone get the red banner "Real time updates disabled (Mind that you are allowed to have only 1 open tab of surebets at a time)" appearing random even if there is only one tab open into surebets page? It's been happening for day. I cleaned cache and cookies but no way...
I have to refresh every time or log out and log in again but the process is very very very slow.
Our colleagues are already investigating this issue and the Support team will get back to you with a feedback.
For anything else, please let them know.
Kind Regards,
The BetOnValue Team
- BetOnValue
- Gaining experience
- Karma: 0
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Re: service down
Regarding the website down matter, first of all we would like to apologize for the issues encountered by our service on Saturday, 7th of April.
Over the course of the day, the website’s performance dropped continuously due to a bug in the servers that caused old data to not be cleared up properly after becoming redundant. The issue was solved after about 6 hours by our developers. Seeing that it was on the busiest days of the week match wise, we have decided to award all active accounts by 2 days which will be added during the course of this week.
We once again apologize for any inconvenience this may have caused. If you need more assistance please don’t hesitate to get in touch with us at contact@betonvalue.com.
Kind Regards,
The BetOnValue Team
Over the course of the day, the website’s performance dropped continuously due to a bug in the servers that caused old data to not be cleared up properly after becoming redundant. The issue was solved after about 6 hours by our developers. Seeing that it was on the busiest days of the week match wise, we have decided to award all active accounts by 2 days which will be added during the course of this week.
We once again apologize for any inconvenience this may have caused. If you need more assistance please don’t hesitate to get in touch with us at contact@betonvalue.com.
Kind Regards,
The BetOnValue Team
- alealeale
- Totally Pro
- Karma: 45
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Re: service down
@bov customers...is the service working good for you today?
can you delete old odds? does red big banner appear without reason at the top of the page?
can you delete old odds? does red big banner appear without reason at the top of the page?
- Alfa1234
- Totally Pro
- Karma: 63
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Re: service down
It appears slow and I get the impression they turned off some markets to speed things up.
- arbusers
- Administrator
- Contact:
- Karma: 622
- alealeale
- Totally Pro
- Karma: 45
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some italian bookies odds come and go, like always...a chart like this:_____ ___ ____ ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing
Re: service down
which markets are you referring to? I notice many odds are missing but this is an old issue.Alfa1234 wrote: It appears slow and I get the impression they turned off some markets to speed things up.
some italian bookies odds come and go, like always...a chart like this:_____ ___ ____ ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing
- alealeale
- Totally Pro
- Karma: 45
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Re: service down
Thank you but unluckily they are already doing the best so far...Arbusers wrote: I informed them. I hope they fix things.
- Alfa1234
- Totally Pro
- Karma: 63
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Re: service down
Hard to say exactly, some basketball etc does not appear to come up.alealeale wrote:which markets are you referring to? I notice many odds are missing but this is an old issue.Alfa1234 wrote: It appears slow and I get the impression they turned off some markets to speed things up.
some italian bookies odds come and go, like always...a chart like this:_____ ___ ____ ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing
- alealeale
- Totally Pro
- Karma: 45
Post
Re: service down
you could check betbrain.com to see if your bookies are listed there. I usually do this way to inform them through the tool if some odd is missing.
They fix but after a while the problem is back
They fix but after a while the problem is back