21bet exchange problem...admin that was your suggestion (page 3)

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manos
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manos

Re: 21bet exchange problem...admin that was your suggestion
« Reply #30 on: April 21, 2018, 11:53:20 AM »

Manos, we kindly ask you for the 3rd time to provide via a PM a username or an e-mail used for the registration, or any other clue, together with your permission to ask 21Bet about your account. I don't see any other way how our forum could help you. If we don't have any clue from your side we will not keep anyone as a hostage and we will not allow anyone's degrade indefinitely.
Thank you.

I want you to "push" them about the situation.Im not the only one with account there.I want to know if this problem will be resolved.

I had accounts to 1-2 same style (like 21bet)exchanges after some time they stopped permanently  to offer exchange services but they paid us the same day.
21bet now says that my money is with betfair 2 days ago they told me that  my money are in their system but the support team cannot see them.

Personally i dont think they will reopen the exchange.I think betfair closed them because they offer exchange services to illegal (from betfair side)countrys.
Admin can we get in contact with someone from betfair who knows about the issue?
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geomak
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geomak

Re: 21bet exchange problem...admin that was your suggestion
« Reply #31 on: April 21, 2018, 03:33:58 PM »

I also have some euros in there.
Do you know if the exchange must reopen to withdraw or there is a way to withdraw at the current situation?
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manos
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manos

Re: 21bet exchange problem...admin that was your suggestion
« Reply #32 on: April 21, 2018, 05:56:09 PM »

I also have some euros in there.
Do you know if the exchange must reopen to withdraw or there is a way to withdraw at the current situation?

There isnt.thats what they told me.
Their sportsbook is still active can someone who made the same stupidity  as us tell us if they are still paying?
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x-casino
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x-casino

Re: 21bet exchange problem...admin that was your suggestion
« Reply #33 on: April 21, 2018, 06:02:55 PM »

I confess I got panicked from what I read and requested a withdrawal from their casino. They paid me yesterday within 3-4 hours in my e-wallet. I m happy I m not using their exchange and have no money there, but their payment shows they are not bankrupt.
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blizard
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blizard

Re: 21bet exchange problem...admin that was your suggestion
« Reply #34 on: April 21, 2018, 06:08:12 PM »

They had payed me too 1-2 days after the problem , but was   only my small weekly withdrawal

Some hours after the exhange got technical dificulties , I could actually see my money from exchange when i was in ther booking site ,  but   i did not took them.

Ps
Actually my viewable  balance was close to my full balance of the exchange , witch was strange because most of them should have been in lay bets reserved and not withdrawnable.

(dont know what that meens...  maybe they had a real problem with that , or most bets were canceled )
« Last Edit: April 21, 2018, 06:26:54 PM by blizard » Logged
geomak
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geomak

Re: 21bet exchange problem...admin that was your suggestion
« Reply #35 on: April 21, 2018, 06:26:22 PM »

I believe we failed to "read" the signs and kept trusting this exchange.
We saw many times stupid limits of 20 or 50€.
One strange thing with 21bet exchange is that they let me fund my account through different skrill accounts. Maybe manos has a point about the reasons that betfair blocked them.

I was lucky few days ago, after 50€ limits i lost some trust and withdrew most of my balance.
I don' t remember exactly my remaining balance maybe 100-200€. I know it sucks for the rest who keep there large amounts.

Let's hope they manage to find a solution and we get paid!
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arbusers
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arbusers

Re: 21bet exchange problem...admin that was your suggestion
« Reply #36 on: April 21, 2018, 06:46:14 PM »

Before anything else I would suggest that we don't jump into quick conclusions.
Here is the latest statement I have from 21Bet. Quoting:

''As this problem affecting our profit and business as much as our customers, we will reconsider future cooperation with Betfair, unfortunately as this error is on Betfair side we  cannot provide you with exact time
As soon as we get an update from Betfair, we will email you with more info 
We sincerely apologise for any inconvenience that this may cause, but we are working hard to minimalize the disruption.
Customers will have access to the 21bet exchange on Monday, Betfair has been less than helpful in resolving the matter and we have taken decisive action to ensure our customers will have access to the exchange as soon as possible.
Our senior team has confirmed
''Customers will have access to the 21bet exchange on Monday, Betfair has been less than helpful in resolving the matter and we have taken decisive action to ensure our customers will have access to the exchange as soon as possible''.
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dealer wins
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dealer wins

Re: 21bet exchange problem...admin that was your suggestion
« Reply #37 on: April 21, 2018, 06:55:52 PM »

At least Betfair treat their business partners with the same shit service as they treat their betting clients lol

They really have grown from a player friendly, fair site, to an arrogant, greedy, faceless coorporation over the last few years.
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blizard
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blizard

Re: 21bet exchange problem...admin that was your suggestion
« Reply #38 on: April 21, 2018, 07:00:27 PM »

Thaaanks to the forum for the info :)

Lets hope all will be ok .. they were the most easy to use and register - withdraw ,  "powered by betfair site" ,
also the sportsbook have helped me at times when a game was suspended for no reason in   exchange
« Last Edit: April 21, 2018, 07:10:04 PM by blizard » Logged
straili
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straili

Re: 21bet exchange problem...admin that was your suggestion
« Reply #39 on: April 21, 2018, 07:49:58 PM »

Some people are dramatising a simple situation. Of course this is not a justification for 21Bet.
It is causing frustration and stress to people with money but hey...if you say you are an arber...how many times did you find your account locked by betfair or neteller or skrill together with an e-mail asking questions?
These are happening everyday. Wait until Monday or the day they come back and request your withdrawal. After that you have absolutely no reason coming back to 21bet.
As for the OP, balls of steele is the wisest among us all and made the best statement in here.
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tarzan
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Re: 21bet exchange problem...admin that was your suggestion
« Reply #40 on: April 23, 2018, 12:53:05 PM »

Customers will have access to the 21bet exchange on Monday....
...this was like a sure thing
Now they say it will be in Tuesday
« Last Edit: April 23, 2018, 12:56:31 PM by tarzan » Logged
neopas
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Re: 21bet exchange problem...admin that was your suggestion
« Reply #41 on: April 23, 2018, 05:13:18 PM »

It would be more fair from 21Bet to say clearly ''We do not know exactly when you will have access to your funds because this depends on Betfair''
By rolling a date day by day 21Bet is not gaining reliability and makes clients more anxious.
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zveka
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zveka

Re: 21bet exchange problem...admin that was your suggestion
« Reply #42 on: April 23, 2018, 06:53:59 PM »

It would be more fair from 21Bet to say clearly ''We do not know exactly when you will have access to your funds because this depends on Betfair''
By rolling a date day by day 21Bet is not gaining reliability and makes clients more anxious.

no better " dear clients we lost all your money and now we will close down 21bet.com"
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manos
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manos

Re: 21bet exchange problem...admin that was your suggestion
« Reply #43 on: April 23, 2018, 08:30:22 PM »

They told me that even if the exchange does not work i will have access to my exchange funds no later than tomorrow.

Lets see how many "tomorrows"will pass....
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kubasar
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kubasar

Re: 21bet exchange problem...admin that was your suggestion
« Reply #44 on: April 24, 2018, 06:51:22 AM »

I was guaranteed yesterday in the morning that the exchange will be working in the next few hours so I should stop harasing them and that my money is safe. But they do not know the balance I have with them, even when they charge my commission and I have an account with them not with betfair. And of course that it is all betfairs fault and that tings will be fixed very very soon. Of course this was a bunch of lies, and I am tired of their 40€ limits from time to time and this blackouts so I am definetly withdrawing all of the money I have with them the second I get the chance. All I am hearing from them for the past week are apologies and have some patience, and I am out of patience.
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