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21bet exchange problem...admin that was your suggestion

Info about betting exchanges.
kubasar
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 9:44 am

Well this is their message now: Please do not be worried, your funds will be available as soon Betfair fixed issue on their end.  No one more than us wants to be resolved this, as we are losing profit and frustrate our valuable customers. It should have been already fixed yesterday, but due to the fact that this is on Betfair we cannot provide you with exact time, so I hope that will be soon

I will be contacting their licence holder
treycolo18
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 9:51 am

I do not wish to see 21bet go down like this.i really had hope in them.
manos
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 11:04 am

kubasar wrote: Well this is their message now: Please do not be worried, your funds will be available as soon Betfair fixed issue on their end.  No one more than us wants to be resolved this, as we are losing profit and frustrate our valuable customers. It should have been already fixed yesterday, but due to the fact that this is on Betfair we cannot provide you with exact time, so I hope that will be soon

I will be contacting their licence holder
How annoying...im  getting the same message  since the "problem" started.
I have already came in contact with mga and im waiting
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 11:26 am

treycolo18 wrote: I do not wish to see 21bet go down like this.i really had hope in them.
Me too ...  they were so easy to register and play, low limits, easy free small withdrawals, sportsbook,  very responsive , and no broker (not used to it - seems more dangerous)

I normally whouldn worried because the money were played in betfair, so  no risk for them and money safe, but those limits they had put from time to time  did not make sence.
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 11:39 am

Their sportsbook voided winning bets of mine for no reason so I have stayed well clear of them ever since.
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 11:54 am

DPG wrote:
Their sportsbook voided winning bets of mine for no reason so I have stayed well clear of them ever since.
They were VERY responsive for things like that , for example in this forum problems like yours whould be solved if existed , seen no other bookie do that.

but never can be sure  i guess....  thanks for the info all.
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 2:24 pm

In light of recent problems with our Betfair exchange solution it has become evident to us that the product provided is no longer aligned with the high standards we set for the products and services we offer to our customers.

21Bet appreciate the inconvenience of not having an exchange will cause a lot of issues to our customers, we have therefore been working very hard over the past few days to provide an alternative solution that will become available as soon as the data has been received from Betfair.

The new 21bet Exchange solution will be a much more stable product than previously offered and will initially act as a stand-alone product but in time will be integrated fully to our current platform.

In order to gain access to your exchange account please contact Customer Support and they will assist you as quickly as possible.

We really appreciate your patience up until now and kindly ask that you extend that patience a little longer as Customer Support will be busier than usual at this time.
kubasar
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 3:13 pm

I received this from them on live chat: OK. We will send you an email with all the details within an hour. The exchange will be available from today.
Sorry we have a lot of customers at the moment.

And of course all the apologies and the world and thanks for your understanding, but I told them to go F### THEMSELVES which is exactly what they deserve
RockmanRock
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 3:19 pm

21bet will team up with Matchbook
kubasar
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 3:44 pm

matchbook has 1.5 % commission and is not limited in many countries as betfair is so good luck with that. I can now enter their exchange where I have some money, but I do not know how much exactly I had on the exchange before, there is no betting history, so no way to even find out if the bets that were placed were won or not and if the balance is correct. I guess we are just suppose to trust them since they are such good guys. Also still no way to withdraw money
21Bet
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 4:29 pm

Hi All,

Apologies for the delay in communicating, we have been focusing our resources on chasing Betfair to fix the issues on their side and to assist with getting the 21Bet Exchange back up and running.

As Betfair have been uncooperative and reluctant to do so, we've been looking for an alternative solution that will allow us to meet the high standards we set for the products and services we offer to our players.

We appreciate that the 21Bet Exchange being unavailable will have caused a lot of inconvenience to the members here and we'd like to assure you that the new 21Bet Exchange solution will be much more stable. The 21Bet Exchange going forward will be powered by Matchbook and will be a stand-alone product initially but in time will be fully integrated to our current platform.

In order to gain access to your new Exchange account, please contact our Customer Support (available here https://www.21bet.com/contact-us ) and they will assist you as quickly as possible.

Any bets that were placed before the 21Bet Exchange went down will still be live and will be settled accordingly - if the bets go on to win then these winnings will be added to your Exchange balance in due course.

Once again we'd like to thank you for your patience up until now and we hope the new 21Bet Exchange will go above and beyond meeting your high expectations.

Best regards,
21Bet Team
zveka
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 4:39 pm

Any body get money back, this is very interesting think
geomak
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 4:53 pm

Hello.
Anyone knows for sure if his balance is ok?
Because i see a little amount and unfortunately i don't remember my balance and my open bets when the exchange gone off.
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 4:55 pm

You have contacted them to see your balance ? i still havent , and still see nothing.

Ps, thanks all , 21bet too for info ...
geomak
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Re: 21bet exchange problem...admin that was your suggestion

Tue Apr 24, 2018 5:02 pm

I chat them and they send me details to access the new exchange.
I see a balance of 10€ but no betting history.
I was under the impression that i had at least 70€ and open bets but i cannot be so sure that' s why i am asking.

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