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21bet exchange problem...admin that was your suggestion

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fzog
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Re: 21bet exchange problem...admin that was your suggestion

Tue May 22, 2018 6:15 am

Hi all, issues with 21Bet made me find this nice forum.
To the subject and 21Bet issues.
After passing the KYC verification I requested a withdrawal to my Skrill account of all my balance, approx. 2,700 euros since Thu 3/5/2018 and still waiting. In my reminder on 10/5 they politely answered as below:
"We apologise for the delay.
Please note that due to switching to the new Exchange platform and a large number of requests, we are having slight delays in processing the withdrawals.
However, our Payments team is working on solving this as quickly as possible.
Thank you for your understanding"

Any suggestions?
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arbusers
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Re: 21bet exchange problem...admin that was your suggestion

Tue May 22, 2018 6:17 am

geomak wrote: Waiting 110€ from 16/5 request
Geo, send me a username or a clue to identify your account and will forward it to their manager.
Thank you.
Adam78
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Re: 21bet exchange problem...admin that was your suggestion

Tue May 22, 2018 5:47 pm

I'm waiting since 03/05/2018  :(
geomak
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Re: 21bet exchange problem...admin that was your suggestion

Wed May 23, 2018 4:03 pm

Arbusers wrote:
geomak wrote: Waiting 110€ from 16/5 request
Geo, send me a username or a clue to identify your account and will forward it to their manager.
Thank you.
I got the money today. Thank you Nikos!
tomtom70
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Re: 21bet exchange problem...admin that was your suggestion

Thu May 24, 2018 6:57 am

Hi I am now waiting since 11.5 for ca. 1500 EUR. Contacted them in the live chat last week, they told me that they hope to get this done by Monday. So now we have Thursday and still no money on my skrill account.

I registered as a Rebelbetting costumer.

Any ideas what I could do?
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Fri May 25, 2018 4:46 am

This is the latest reply ... looks  normal , i believe that they are trying to pay all.
And since almost all are trying to withdraw , if they pay soon will mean that they are healthy enought

"Also, the high volume of withdrawals caused the delay, but as our payments team is doing their best to process it as soon as possible, you will be emailed once it has been done.

If you want to transfer your money from Exchange to Sportsbook account, please contact us and we will do it for you."
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Fri May 25, 2018 4:55 pm

I have been PAID :)   , in my withdrawall request from  09/05/2018 14:44:44 ... dont know if forum post has anything to do with that  :) 


I still have money in exchange,  but now plan to keep them and withdraw only small amounts from  winnings , because a machbook with commition per winning market is really interesting ...Rolland garros and world cup is coming

ps
It has MANY bugs tho ... like unmached bets that keep in system and must manually add you the money ... hope they fix it soon, pay all guys , and survive becaue its very resposive and interesting company for us.
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Re: 21bet exchange problem...admin that was your suggestion

Wed May 30, 2018 9:36 am

I am studying 21bet since day1 in the forum and now it is obvious to me that they are based on square punters with small bonuses offered every now and then. Their main business is the sportsbook and not the exchange. I think they made 2 mistakes with the exchange...coming here in the mouth of the wolf to ask for clients and probably they used an agent to provide odds and that agent was banned for a reason. Reading the reports in other forums they are doing good and fair business and from what I see here they are paying people and have no intention to run with the money as some clueless amateurs say. It is just their bad luck with betfair.
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Re: 21bet exchange problem...admin that was your suggestion

Wed May 30, 2018 1:20 pm

blizard wrote: a machbook with commition per winning market is really interesting ...
Is 21bet offering matchbook accounts with commission on winning market? What am I missing here?
tomtom70
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Re: 21bet exchange problem...admin that was your suggestion

Wed May 30, 2018 9:14 pm

neopas wrote: I am studying 21bet since day1 in the forum and now it is obvious to me that they are based on square punters with small bonuses offered every now and then. Their main business is the sportsbook and not the exchange. I think they made 2 mistakes with the exchange...coming here in the mouth of the wolf to ask for clients and probably they used an agent to provide odds and that agent was banned for a reason. Reading the reports in other forums they are doing good and fair business and from what I see here they are paying people and have no intention to run with the money as some clueless amateurs say. It is just their bad luck with betfair.
In my opinion they had to stop the exchange experiment because they only routed 50 % to betfair assuming that people lose in the long term and they can, in addition to the commission, profit from losing customers. This is, obviously, not the case for the typical arbuser because we are not idiots. At best, the P&L expectancy is zero. Most likely, "luck" went against them and the customers have won more than expected. And now we all have a problem. I personally are waiting for ca. 1.5 k EUR since more than 3 weeks. I assume they are either dead or near dead because of this. Let's hope that there enough idiots out there who will pay in to the casino or bet on their normal odds that we will eventually are getting paid. I  would not assume a more than 50 % chance for this event.
Grzech
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Re: 21bet exchange problem...admin that was your suggestion

Wed May 30, 2018 10:24 pm

http://companydb.uk/10347282-viktra-business-limited

Take a look at 4 latest pdfs.

Exchange was turned off on 17.04.
Last edited by Grzech on Wed May 30, 2018 10:28 pm, edited 1 time in total.
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blizard
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Re: 21bet exchange problem...admin that was your suggestion

Thu May 31, 2018 3:52 am

Tom , they had higher commission from just 1000 winnings, and was getting crazy big so i think they were protected more than anyone from winning players , they also seem very cool with offers for that .... and why not change  it to 100% betfair play for forum registers if they wanted ?

I think the odds to get your money before word cup are really big, they seem to have invested enought to stop now.

ps
Yes, they have machbook by winning markets !!!  now ok this is  dangerous :) , but softwate really buggy and incomplete.
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arbusers
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Re: 21bet exchange problem...admin that was your suggestion

Thu May 31, 2018 7:29 am

tomtom70 wrote: In my opinion they had to stop the exchange experiment because they only routed 50 % to betfair assuming that people lose in the long term and they can, in addition to the commission, profit from losing customers. This is, obviously, not the case for the typical arbuser because we are not idiots. At best, the P&L expectancy is zero. Most likely, "luck" went against them and the customers have won more than expected. And now we all have a problem. I personally are waiting for ca. 1.5 k EUR since more than 3 weeks. I assume they are either dead or near dead because of this. Let's hope that there enough idiots out there who will pay in to the casino or bet on their normal odds that we will eventually are getting paid. I  would not assume a more than 50 % chance for this event.
Tomtom this might not be the case. You might have noticed that they offered Premium Charges Amnesty for some months to our members and that indicates what mathematics are showing in arbitrage action, that money moves from the Sharps to the Softs. Of course, you never know when someone big wins big, but the distribution and float of clients as I see it from arbusers was perfect and wouldn't allow such a turbulence. In addition, no referred member reported any huge withdrawal pending. On the contrary, from what our members are telling me, there must be only 1 or 2 remaining payments for referred by arbusers players.
There is a liquidator in this company and this is a worrying signal, but remains to be seen if this company is the actual owner of the exchange.
Grzech
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Re: 21bet exchange problem...admin that was your suggestion

Thu May 31, 2018 8:57 am

Arbusers wrote: There is a liquidator in this company and this is a worrying signal, but remains to be seen if this company is the actual owner of the exchange.
"21Bet was incorporated on 26th August 2016 by Richard Hogg under the legal name of Viktra Business Ltd. Richard Hogg has solid experience within the gambling industry."
(http://www. finestbetting.com/21-bet)

In pdf summary od liabilities are Wolverhampton and Gloucester Rugby. Their logos are no longer on 21bet page. Coincidence?
sun_adit
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Re: 21bet exchange problem...admin that was your suggestion

Thu May 31, 2018 4:35 pm

Still have 2500 pending withdrawal since 21st May :(
The customer service just said that they are still experiencing technical issues. Anybody hasn't been paid like me?

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