We're very sorry to hear you got limited even before you placed a bet! We'll closely monitor this and investigate further. But it's likely that Topsport only focuses on the local market, even if they claim they allow customers from other countries.tomtom70 wrote: Here is my experience with topsport. I wanted to give them a try because I couldn't find any bad news about them here or elsewhere, they seem to be relatively safe. I opened an account two or three days ago and had to do a video legitimation which after several attempts finally worked this morning. Next step was to deposit a low three digit amount via skrill. I did not opt in for their bonus as I am not quite sure whether I would be able to fulfill the turnover requirements in time. So after this, I wanted to bet on two different French Ligue 1 matches, nothing exotic - just 1X2 for 100 EUR. Message was in each case: I can stake only EUR 1 (!!!!). Contacted the online chat support and asked them what the problem is. They told me it is a management decision and will not be overturned. My limits are 1 EUR.
I have seen these things happen in the past with various bookies, but only after having placed several bets - but I did not place a single bet with them and already have a restricted account.
I immediately requested a withdrawal which costs me 1 %. This is my loss if they give me back my money. Let's see whether they will do it or find any excuses for not paying it back. I will post the results here.
So to summarize my experience with topsport: a complete waste of time and money.
What I really would like to know what they have done with my data. How on earth can they know in advance what I am going to do? Does anybody have an idea how they came to the decision to restrict me BEFORE I even placed a single bet?
). I will try to find this out, how they have done it. If this turns out to be true I will post the results here or in a new thread.Ok, good to hear that you got your money! If you get more information regarding this, please keep us updated.tomtom70 wrote: Update on my case: today they sent my money back. So my loss is essentially 1 % of my deposit and the time I have spent. To answer the question, my country is Austria. So yes, they might restrict some countries but I would rather assume they have some kind of database where I am marked as a winning customer (which I am, of course
PS: They suggested I could play in the casino where I don't have limits. How ridicolous....
