BetOnValue - User support and feedback

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Misteriu
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Misteriu

BetOnValue - User support and feedback
« on: October 27, 2018, 09:39:13 PM »

Good evening,
I allow myself to speak to the person responsible for Betonvalue. For some time now, the service and the website has become increasingly bad. I feel that there is no development and the bugs continue to grow.

I allow myself to list some of them:
- Odds detection errors for some Bookmakers (including 1xbet)  and types of bets.
Example NHL game: On betonvalue he detects me a surebet "team score first goal" rated 3.4 on betonvalue while on the site of 1xbet the odd was 2.3. In fact the odd of "3.4" corresponded to "team scores the 6th goal".

Another example : on a volleyball match Betonvalue detects an "over 133" while on the site of 1xbet the odd corresponded to an "over 140"

-Sometimes excessively long surbet delay times.

- Types of bet non existent for some Bookmakers

-No presence of Bet365. The team explains that it works on it but it really takes a lot of time.

There is a lot to see again.

I hope that improvements will come very quickly because the tools present major bugs.
Thank you to do the necessary betonvalue, to bring novelties but especially to improve the service, for us customers.

Regards
« Last Edit: January 14, 2021, 11:50:09 AM by arbusers » Logged
dealer wins
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dealer wins

Re: Delay, error, lots of problems here
« Reply #1 on: October 28, 2018, 07:43:49 AM »

If you are using 1xbet you will have a lot more to worry over soon than delayed odds lol
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #2 on: November 03, 2018, 09:53:56 AM »

wake up bov!!!!!!
you are really not able to fix your software issues.
Have a look at the attachment how pinnacle odds have been working for the last days.
I post here ONLY AFTER have sent two emails to you without answer.
Recently, we lose bet365, ok, planetwin365, ok, fun88, ok...now pinnacle up and down???
Next year I'm gonna pay 300 euro for the annual subscription (not 1300)


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« Last Edit: November 03, 2018, 10:00:40 AM by alealeale » Logged
alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #3 on: November 03, 2018, 11:57:15 AM »

...and like many other saturdays...happy weekend to you, bov crew!
offline again


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neopas
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neopas

Re: Delay, error, lots of problems here
« Reply #4 on: November 03, 2018, 12:20:03 PM »

I owe a lot to BetOnValue as it was the software that I started arbing with but when it comes to Customer Service it really sucks. Leaves me with the impression of 9-5 public servants with no real interest to work or satisfy the customer.
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #5 on: November 03, 2018, 06:27:51 PM »

they are online again...about 7 hours later
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francescosol
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francescosol

Re: Delay, error, lots of problems here
« Reply #6 on: November 06, 2018, 02:13:04 PM »

im using BOV for many years, I have noticed a drastic drop in quality of service, especially in the last 4-6 months. I have the impression that there is a general disinterest from them in solving problems.
there are main bookmakers like bet365 and planetwin365 that dont showing odds at the moment (they say the problem will be resolved soon), there are delays in the odds, it also seems that the 1X2 betfair lay market is not shown or has occasional functioning. I sent several emails exposing all the problems from time to time, but their answers are just replies of circumstance. unfortunately and fortunately BOV is my only source because the other alerts do not have the bookmakers of my country. all of this is very bad
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #7 on: November 06, 2018, 02:24:26 PM »

They add me 3 extra days to my annual subscription and I say thanks
but...
Could you believe me if I say that they are not providing the whole un/ov2,5 market on
Napoli-Psg??? see attachment...I'm so upset I have no word.
The surebet page is almost empty, they have been facing a pinnacle issue since last friday (each time pinnacle odds changes, they lose connection for about 40 seconds so we lose all odd drops).
Now that Betburger is becoming strong with italian bookies I regret to have chosen Bov annual
subscription so to the new arbers my advice is not to buy immediately the annual one,
I'm sorry for this bad feedback but this way it's very frustrating to work.


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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #8 on: November 06, 2018, 02:25:41 PM »

Hello Francesco, try Betburger...it goes a little against me but they are ok
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francescosol
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francescosol

Re: Delay, error, lots of problems here
« Reply #9 on: November 07, 2018, 08:54:17 PM »

Hello Francesco, try Betburger...it goes a little against me but they are ok

i see they have some italian bookmakers, thats good info, thank you
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #10 on: November 08, 2018, 08:15:12 AM »

@bov: pinnacle odds keep missing everytime they change...it's one week!
no possibility to bet on champions, now europa league, can't you really fix this issue?
I'm surprised so little people complain...
Intralot handicaps were missing on the whole champions league and on the bigger leagues
no way to solve it.
I'm not the person who complain about anything, here below an email of mine:
3a@gmail.com>
gio 15 dic 2016, 09:32
a BetOnValue.com

Hello, I noticed that on many events Intralot and Snai odds are missing, more than the average of the other bookies. I began informing you through the button on Betbrain page but I realized that I couldn't work at all in the meantime so I stopped.
Is it possible for your technicals trying to improve the program setting their odds as good as the other bookies?
Furthermore...any news about extra italian ones?
Thank you very much"
************************

2016!!! and nothing's changed
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #11 on: November 08, 2018, 09:00:11 AM »

rapid villarreal: un/ov2,5 market is missing, the whole market!
unbelievable...


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thenewguy
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thenewguy

Re: Delay, error, lots of problems here
« Reply #12 on: November 10, 2018, 04:39:06 AM »

Again saturday and 100s of Pinnacle odds wrong... Bunch of fcking c*unts dont give a fck.
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #13 on: November 10, 2018, 06:00:23 AM »

I know...it's incredible
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alealeale
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alealeale

Re: Delay, error, lots of problems here
« Reply #14 on: November 10, 2018, 07:37:54 AM »

8.29 am now it looks like fixed...good morning bov
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