BetOnValue - User support and feedback (page 10)

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alealeale
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alealeale

Re: BetOnValue - User support and feedback
« Reply #135 on: March 31, 2021, 06:43:57 AM »
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I take a random match to check it out and 6 bookies out 15 are missing.
This in not normal and it doesn't seem a big issue to fix.
I really can't understand your behavior, I choose to renew but you have to offer
a normal service, I'm not asking for a super software but at least the basis...




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alealeale
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Re: BetOnValue - User support and feedback
« Reply #136 on: March 31, 2021, 06:46:33 AM »
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Then, just a few minutes later this is what I see:
Pinnacle vs Betfair, impossible, it happens several times per day.
Betfair odds are delayed and it is lasting a lot of minutes.


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alealeale
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Re: BetOnValue - User support and feedback
« Reply #137 on: March 31, 2021, 06:56:59 AM »
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...ten minutes later...wrong Betfair odds have not disappeared...
edit: this time no Bov fault, there are problems on the exchage
BUT
I will show you right today that Betfair odds are often delayed, especially lay ones
and Bov is aware of this problem since last year and no improvements have been done.


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« Last Edit: March 31, 2021, 08:21:37 AM by alealeale » Logged
ADM-BetOnValue
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ADM-BetOnValue

Re: BetOnValue - User support and feedback
« Reply #138 on: April 01, 2021, 10:58:36 AM »
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Thank you for taking the time to let us know the encountered errors.

Our Technical Department is currently investigating your reports and a confirmation email has been sent to your address by our Customer Support. We'll get back to you with news in the shortest time possible.
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alealeale
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Re: BetOnValue - User support and feedback
« Reply #139 on: April 03, 2021, 06:30:51 AM »
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100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.


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ADM-BetOnValue
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Re: BetOnValue - User support and feedback
« Reply #140 on: April 08, 2021, 01:52:13 PM »
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100% Betclic odds are wrong (for weeks).
Needless to say that I'm referring to dropping odds so, please, next monday
when back to work, don't check random events and say that everything's ok.
There is a huge delay when odds drop. You provide Betclic but it's useless.
Same issue for Betflag that I've been reporting for months. Nothing has changed.

Thank you for letting us know about this. We've escalated your report to our Technical Department and will send you an update here as soon as we have news.

L.E.: This situation is currently being investigated by our service provider. We'll let you know as soon as this is resolved. 
« Last Edit: April 15, 2021, 03:29:06 PM by ADM-BetOnValue » Logged
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