Zencasino (same as Zenbetting) does not pay!

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apoel81
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apoel81

Zencasino (same as Zenbetting) does not pay!
« on: March 25, 2019, 08:22:44 PM »

Registered at Zencasino (same as Zenbetting) and deposited a total of 400 euros.

My account is verified and i didn't took bonus.

Few days after my balance reached 1868 euros. I asked for a partial withdrawal of 800 euros.

Zencasino locked my account for reviewing for 10 next days. Said ok, it is 10 days but i could wait.

Then they sent me an email that i violated T&C and according to them they closed my account and confiscated winnings..

So, Zencasino decided to close account and confiscate winnings cause i violated their T&C. No more infos about it, nothing! They are not even willing to give more details. According to their email sent '' All requests from you about your account blocking will be ignored.''

I even asked their live chat support why they closed my account. He couldn't provide more information and told me to write to support email.I wrote to support email, my email was ignored. I created a ticketin their site and a minute after i was not even able to log in.

I even filled complaint in 2-3 complaint services, no success anywere, they are not willing to pay, they don't provide any proofs of anything, they are scammers!

They first said that they blocked my account as i bet on 2nd and 3rd tier games:

https://imgur.com/a/evx5q4M

Then they said that they closed account due to ''strange raw of bets''!!:

https://imgur.com/a/dj5sk5C

Now they say that they suspect match fixing (obviously got nothing to do with match fixing, all other bookies paid fine same bets btw except Zencasino jokers)

https://imgur.com/a/0pENzgG

Stay away, they will scam you as they scammed me!
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barbero
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Re: Zencasino (same as Zenbetting) does not pay!
« Reply #1 on: March 25, 2019, 08:34:50 PM »

This is just plain outrageous. Soon they will be telling us: "You won more than we are willing to pay, so we took your money because we can. After all there is no real enforcement whatsoever, who's gonna make us pay?"

Thank you for the heads up apoel, hopefully it won't happen to anyone else in our community now that you've warned us.

Maybe it would be interesting to have a section in the forum, or just a - well controlled by admin so it doesn't get out of hand - thread where we collect all information about scammers. No need to have the "good" bookies there (if there is such thing), just the horror stories with the clear STAY AWAY alerts so we don't fall into traps. That way it's easier to avoid scams, having all the info together in a single place. Sort of a "Arbusers no go bookmakers" section.
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arbusers
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arbusers

Re: Zencasino (same as Zenbetting) does not pay!
« Reply #2 on: March 26, 2019, 04:32:14 AM »

Thank you apoel81 for reporting.
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apoel81
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Re: Zencasino (same as Zenbetting) does not pay!
« Reply #3 on: April 09, 2019, 01:23:26 PM »

Today i received the funniest statement from a sportbook:

''Good day!

The answer about the player and the controversial situation at the expense of bets. Based on points 9 and 10 which you can find in the terms and conditions, the brand management independently makes decisions about fair bets. Bets on 2 and 3 leagues are considered by us as high risk and our security department independently monitors such bets.

Most matches in these leagues are contracted. There are many closed, paid forums in which information about contracted matches is published. Our team also has accounts on such forums, and we track all contractual matches.

We considered the bet made by this player as a bet for a contractual match, respectively, an attempt to commit fraudulent actions on our website. The security department of our brand decided to return the money to the client and block his account without the right to restore. We returned the money to the client, closed the account, and also, decided to stop accepting bets for 2-3 leagues in order to avoid similar cases in the future. (At this moment, our technical department deals with this issue)

We apologize for this situation and will do everything possible to avoid such disputes in the future.

With respect,
Team ZenCasino.''
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barbero
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Re: Zencasino (same as Zenbetting) does not pay!
« Reply #4 on: April 09, 2019, 07:06:15 PM »

Just beautiful... they have no shame whatsoever
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